TTEC Digital

Delivers customer experience orchestration technology

Lead Software Engineer - Azure Solutions

Software EngineeringConfirmed live in the last 24 hours

Full-timeAustin, TX, USARemote

About the Job

Requirements

At least 5 years of experience with Agile delivery and adaptability to methodologies within client environments.
At least 5 years of experience leading consulting projects for large clients, with expertise in at least three listed project areas: Azure Compute (PaaS and Containers); Data Stores fit-for-purpose selection; Messaging and Events; API Design and Management; Integration and APIs; AI and Search; SDLC, DevOps, or Platform Engineering; Performance and Scalability, Reliability and Release; Identity and Access (Application-centric); Monitoring and Observability; Documentation and Leadership.
At least 5 years of experience leading consulting projects for large clients, with expertise in at least four listed tools and technologies: design patterns and architectural concepts; .NET Core; C#; front-end development tools such as Angular, React, or Blazor; Entity Framework or Dapper; relational and non-relational data storage; CI/CD and IaC DevOps automation; Visual Studio; GitHub or Azure DevOps; Git and pull requests; automated tests; Scrum, Kanban, or Agile.
Experience contributing to user stories and backlog content, including task management and progress visibility.
Four or more Microsoft Azure Application Development and DevOps, AI and Machine Learning, and/or Architecture and Development certifications.
Strong ability to present to clients in a business-focused, impactful, and persuasive manner.
Proactively pursue educational opportunities and certifications, follow market trends, and engage in ongoing self-improvement.

Responsibilities

Lead medium-scale technical requirements elicitation, design, and scoping discussions internally and with existing or potential clients.
Decompose medium-scale requirements and user stories into tasks, and estimate effort for self or others.
Delegate technical tasks to team members on medium-scale, moderately complex, multi-workstream projects.
Lead and drive projects that include onshore and offshore resources.
Independently identify problems, take ownership of solutions, evaluate proposed solutions, and delegate ownership where appropriate.
Proactively communicate risks to the project manager, project delivery team, and internal leadership.
Collaborate with the project team and internal leadership on potential solutions and mitigation approaches, and participate in related client communications.
Deliver medium-scale projects successfully and repeatably.
Monitor consultants' task completion, help them resolve or work around impediments, and identify additional work for them.
Support winning or extending business by working with sales and delivery to develop client proposals and presentations about process and solution options, explaining technical concepts to support shared understanding and decision-making.
Advise clients in a partnership-oriented manner at the primary stakeholder level.
Guide and consult technical and non-technical project-level client stakeholders on technical concepts and design implications.
Present to clients in a business-focused, impactful, and persuasive manner.

Desired Qualifications

AZ-204, AZ-102, and AZ-400 certifications are highly recommended.

Salary Range: 170000 to 200000 (Currency: USD) (Pay period: per-year-salary)

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As a Principal Consultant for Azure solutions, you will be leading medium-scale client engagements and complex project delivery. This position will focus on assisting with solution architecture and design, technical leadership and mentoring, with expertise in Azure, DevOps, and Agile methodologies.

What You'll Be Doing

Leading medium-scale technical requirements elicitation, design, and scoping discussions internally and/or with existing and potential clients
Decomposing medium-scale requirements/user stories into tasks, and accurately estimating the effort for themselves or others to complete those tasks
Delegating technical tasks to other team members for multi-workstream projects of medium scale and moderate complexity
Leading and driving projects, including both on- and off-shore resources
Identifying problems independently and demonstrating proactive ownership of their solution, veting and evaluating others’ proposed solutions, and delegating ownership to others where appropriate
Proactively and professionally raises and articulates risks with the PM, project delivery team, and internal leadership
Collaborating with the project team and internal leadership on potential solutions and mitigation approaches, and participating in the related client communication
Demonstrating a proven, repeatable track record of successful medium-scale project delivery
Monitoring other consultants’ completion of tasks, helping other consultants eliminate or work around impediments, and identifying additional work for others
Assisting in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making
Advising clients in an atmosphere of partnership at the primary stakeholder level
Proactively guiding and consulting technical and non-technical project-level client stakeholders on technical concepts or design implications
Presenting to clients in a business-focused, impactful, and persuasive manner

What You'll Bring to the Role

5+ years of experience with Agile delivery and is adaptable as required to methodologies within the client environment
5+ years’ experience leading consulting projects for large clients with three or more of the following types of projects, and is considered a go-to source of knowledge for others:
Azure Compute (PaaS & Containers)
Data Stores: Fit-for-purpose selection
Messaging & Events
API Design & Management
Integration & APIs
AI & Search
SDLC/DevOps/Platform Engineering
Performance & Scalability/Reliability & Release
Identity & Access (Application-centric)
Monitoring & Observability
Documentation & Leadership
5+ years’ experience leading consulting projects for large clients with four or more of the following tools and technologies, and is considered a go-to source of knowledge for others:
Design patterns and architectural concepts
.NET Core
C#
Front-end development tools (Angular, React, Blazor, or comparable)
ORM - Entity Framework/Dapper
Data storage – relational and non-relational
DevOps automation: CI/CD & IaC
Visual Studio and source control: GitHub/ADO, Git and pull requests (e.g. gitflow)
Automated tests
Scrum/Kanban/Agile
Experience contributing to user stories and backlog content, including task management and progress visibility
4 or more Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications.
AZ204, AZ102 and AZ400 highly recommended
Outstanding ability to present to clients in a business-focused, impactful, and persuasive manner
Is a constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvement

#LI-DD1

#LI-Remote

This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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About the Company

TTEC Digital

Delivers customer experience orchestration technology

TTEC Digital helps organizations manage customer experiences by orchestrating conversations across channels. It combines technology with human-centric empathy and leverages in-house CX strategy, data and analytics, and AI to support contact center platforms and deliver better interactions. The product works by integrating with leading contact center technology and applying strategic CX design, data insights, and automated intelligence to route, personalize, and optimize customer communications. Compared to competitors, TTEC Digital emphasizes its global reach and its blend of strong tech capabilities with hands-on CX strategy, analytics, and AI expertise to deliver end-to-end CX improvements, not just software. The company’s goal is to help organizations deepen customer relationships and achieve stronger business outcomes, such as higher satisfaction, loyalty, and efficiency.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: Not listed

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