Health Services Operations & Systems Intern - Health Care Innovation

Job Description

Looking to intern on the health services operations and business support team in our Health Care Innovation division? The health care industry is changing, and Wellmark is working to help change it for the better. We recognize that our members deserve health care with a focus on quality. We also recognize that health care is complex. We’ve embarked on a journey to support our members use and navigate the health care system in order to help them make clear, informed decisions, and we’re also ensuring that we take a team-centric approach when working with and in support of our members. The work that our diverse business and care teams are doing in collaboration with our health care partners will create these changes, all while working to minimize health care costs.  

What projects might I support?  Although subject to change, examples of projects are included below:  

• Learn Wellmark’s Agile approach while contributing to user stories and initiatives that health care product teams use to deliver value to members. 
• Assist with the review and update of business process and system configuration documentation for our population health management platform. 
• Complete basic system configuration changes and maintain or enter data in our population health management platform. 
• Review and analyze system error reports, then coordinate or complete corrective actions as needed. 
• Organize and track the team’s regulatory and accreditation compliance activities. 
• Perform routine tasks under direct supervision and established procedures and guidelines. 
• Apply foundational functional knowledge to create deliverables that support departmental initiatives. 

Ready to bring your strengths to Wellmark? Here’s what’s next? Review the qualifications below. If the position is a match with your background and interests, please submit an application for review.  

This internship will start in May of 2027, working a hybrid schedule from our headquarters in Des Moines. 

Qualifications

• Most be a current sophomore studying MIS/CIS, business process management business administration or related program 
• Ability to build relationships and motivate others 
• Excellent verbal and written communication skills to effectively work with the business areas  
• Ability to prioritize and handle multiple tasks simultaneously  
• Strong attention to detail, organizational and time management skills 
• Ability to adapt to changing environments, strong customer relations and problem-solving skills 
• Proficient with Microsoft Office Suite  

Preferred: 

• Previous experience creating business process maps or flow charts  
• Prior internship or office experience  
• Previous experience writing and executing manual test cases  
• Practical experience using AI tools 

Additional Information

All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a "Covered DoD official".

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants 

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.