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Telpark

Digital parking and mobility services

Key Account Manager B2B

Account ManagementConfirmed live in the last 24 hours
Full-timeMadrid, Spain

About the Job

Requirements

  • Training in Business Administration and Management, Commerce, Marketing, Commercial Management, or a similar area.
  • Two to three years of prior experience in account management, B2B customer service, Customer Success, or service coordination.
  • Ability to manage professional stakeholders and maintain long-term commercial relationships.
  • Ability to organize work, resolve issues, and manage multiple clients and needs simultaneously.
  • Communication, negotiation, and customer-orientation skills.
  • Ability to coordinate with different departments and operational teams.
  • Regular use of office productivity tools, especially Excel, and CRM systems.

Responsibilities

  • Manage a portfolio of professional clients and electric-mobility fleet operators.
  • Act as the main contact and reference point for each client.
  • Maintain ongoing client relationships, identify needs, and anticipate potential issues.
  • Handle client inquiries, requests, complaints, and operational needs.
  • Monitor client satisfaction regularly and propose service improvements.
  • Identify opportunities to grow and develop commercial relationships with existing clients.
  • Coordinate onboarding for new clients and their fleets.
  • Manage additions, removals, and changes to license plates authorized to access Telpark car parks.
  • Coordinate collection and validation of information needed to register client vehicles.
  • Ensure license plates are correctly registered in car-park access-control systems.
  • Manage fleet changes resulting from new vehicles, replacements, or removals.
  • Ensure onboarding and update processes are completed efficiently.
  • Coordinate with Telpark Operations, Car Parks, Customer Service, Technology, and Electric Mobility teams.
  • Ensure fleet vehicles can access, park, and charge correctly.
  • Track incidents involving access, license plates, charging points, and facility use.
  • Follow incidents through resolution and keep clients informed.
  • Propose operational-procedure improvements to facilitate fleet operators’ experience.
  • Monitor client activity and use of charging and parking services.
  • Prepare reports on activity, incidents, and key service indicators.
  • Identify additional client needs and relay them to the relevant teams.
  • Collaborate on defining and implementing new services and solutions for professional clients.

Desired Qualifications

  • Experience in mobility, automotive, VTC, carsharing, vehicle rental, fleet management, or electric mobility companies.

About the Company

Telpark

Digital parking and mobility services

Telpark is a parking technology and mobility-services company operating in Spain and Portugal. The company provides mobile parking payments, reservations, subscriptions, access, charging, and management services for on-street and facility parking. It serves drivers, municipalities, property owners, parking operators, businesses, and mobility partners. Its operating model centers on consumer applications and parking operations connected through payment, access, customer-service, and infrastructure systems. Teams work across software, product, payments, parking operations, commercial partnerships, marketing, and customer support. This structure supports consistent delivery across its products and services.

Company size
201-500
Company stage
Debt Financing
Total funding
$1.1B
Headquarters
Madrid, Spain
Founded
1966

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