Full-Time
Customer Service Representative
Updated on 9/3/2026
Tropolis
51-200 employees
Insurance brokerage platform via local agencies
No salary listed
Northville, MI, USA
In Person
In-office five days per week required; hybrid may be available for the right candidate.
 Insurance (1) |
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- A current Property and Casualty insurance license in good standing is required.
- At least 3 years of experience in an independent insurance agency supporting property and casualty accounts is required.
- Working knowledge of personal lines coverages, servicing workflows, and carrier processing requirements is required.
- Strong organization and follow-through across multiple concurrent deadlines is required.
- Excellent written and verbal communication skills are required to support clients professionally and efficiently.
- High attention to detail and commitment to documentation, compliance, and errors and omissions controls are required.
- Serve as a primary point of contact for client service requests on assigned accounts.
- Process policy changes and service requests, including endorsements, evidence of insurance, identification cards, cancellations, reinstatements, and billing support, with speed and accuracy.
- Support the renewal process by confirming updated household and risk information, reviewing renewal documents for changes, and coordinating client communications to keep renewals on track.
- Assist with new business onboarding by collecting required information, confirming coverage details, and coordinating policy issuance and delivery.
- Prepare client-ready correspondence and basic coverage summaries, and help explain policy documents clearly and practically.
- Maintain thorough and timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fields.
- Track open items, follow up with carriers and clients, and manage multiple priorities with strong organization and follow-through.
- Partner with producers and account managers to identify rounding and cross-selling opportunities and improve retention through proactive service.
- Stay current on carrier requirements and workflow expectations affecting personal property and casualty accounts.
- Experience with Applied Epic.
Tropolis builds a national insurance brokerage platform by forming partnerships with high-quality agencies and investing in their people. The platform grows mainly through acquisitions but succeeds by empowering local teams, adopting modern technology, and delivering excellent client service. It emphasizes long-term relationships, shared ownership, and honoring the legacy of each agency it joins. Overall, its goal is to insure tomorrow together by creating a scalable, people-focused network that serves clients across the country.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Ann Arbor, Michigan
Founded
2023
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Simplify's Take
What believers are saying
- 2025-09-03 acquisitions expanded commercial, health, and high-net-worth distribution nationwide.
- 2026-08-08 Tropolis still promotes centralized technology infrastructure and expanded carrier access.
- Tropolis Purpose Plan rewards employees, helping retention during integration-heavy growth.
What critics are saying
- Eight acquisitions since 2023 create integration debt and producer turnover risk by 2026.
- Unity Partners controls strategy; failed synergy delivery threatens valuation and future deal capacity.
- No public profitability disclosure exposes Tropolis to down-round pressure if acquisition growth stalls.
What makes Tropolis unique
- 2025-09-03 Tropolis rolled eight acquisitions into one brand across Michigan, Texas, Louisiana.
- Somerset added medical malpractice and professional liability depth for Rochester healthcare clients.
- Unity Partners has backed Tropolis since 2023, funding a relentless acquisition platform.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Holidays
Flexible Work Hours
Remote Work Options
Company Equity
Growth & Insights and Company News
6 month growth
↑ 6%1 year growth
↑ 8%2 year growth
↑ 8%Ann Arbor-based insurance brokerage made its fifth acquisition of the year and eighth overall acquisition since being founded in 2023.
Tropolis, an Ann Arbor-based insurance brokerage, has acquired The Somerset Group, a provider of medical malpractice and professional liability coverage for health care professionals in Rochester.
Please replace the release with the following corrected version due to multiple revisions. The updated release reads: TROPOLIS CONTINUES GROWTH MOMENT
Unity Partners LP (“Unity Partners”), a principles-based private equity firm, and Tropolis, an Ann Arbor, Mich.-based insurance brokerage that provide
Unity Partners announces partnership with Tropolis: revolutionizing the insurance brokerage industry.