Audio Visual Event Services Specialist

Team Summary

Technology Services team is integral to maintaining the Firm’s overall technology, mobile and desktop devices, and core infrastructure to ensure reliable, secure and efficient operations. Technology Services is a single global operation with representation in each of the Firm’s offices. Additionally, we have shared service centers in Tampa and Manila, supporting a wide range of technologies and operations. In addition to overseeing critical enterprise systems and providing world-class client service to our global user community, we are committed to achieving a balance between new and innovative technologies while constantly ensuring data security and compliance with legal and regulatory standards, resulting in realizing value from the latest developments in technology, such as generative artificial intelligence and cloud computing models, while safeguarding sensitive client information against cyber threats and other business interruption events. Technology Services plays a significant role in supporting the Firm’s systems and people.

Position Summary

The Specialist is a member of the Technology Support team responsible for reliable, client-service-driven audiovisual support for meetings, events, presentations, trainings and other multimedia activities in the office, virtually and, when required, offsite. The Specialist prepares and operates meeting room and event technology, supports rehearsals and live programs, responds to AV support requests, troubleshoots common technical issues and collaborates with the broader team to deliver seamless communication and collaboration experiences.

Duties and Responsibilities

Audio Visual Meeting and Event Support

• Set up, operate, strike and maintain AV equipment for scheduled and ad hoc meetings, conferences, trainings, client meetings, town halls and Firm events.
• Prepare rooms and event spaces by testing audio, video, display, lighting, microphones, cameras, control panels, conferencing platforms and content-sharing workflows before each meeting or event.
• Support in-office, virtual, hybrid and offsite meetings, including rehearsals, presenter preparation, attendee experience and live troubleshooting.
• Create, verify and distribute meeting links and conferencing details as requested, including Microsoft Teams, Webex, Zoom, and other Firm-approved collaboration tools.
• Provide professional on-site support during meetings and events, escalating issues promptly when additional technical assistance is needed.
• Shift, on-call, early morning, evening, weekend or offsite support may be required based on business and event needs. Travel may be required.

Technical Support and Troubleshooting

• Monitor AV requests submitted through email, collaboration tools, room reservation systems, TMS, ServiceNow or other Firm systems, and maintain accurate updates through closure.
• Troubleshoot common AV issues involving audio quality, video routing, display connectivity, conferencing joins, microphones, speakers, cameras, content sharing and room control systems.
• Assist with integrated AV system checks, equipment resets, cable management, minor repairs and escalation to Senior Specialists, the Lead Specialist, engineers or vendors when needed.
• Support Firm hardware, software, mobile devices and peripherals when required as part of the broader Technology Support team.
• Assist with technology equipment moves, room resets, inventory counts and routine preventive maintenance activities.

Client Service and Collaboration

• Communicate clearly and professionally with lawyers, clients, Business Services teams, meeting organizers, presenters, technology colleagues and vendors.
• Guide users on basic use of meeting room technology, collaboration tools, audio conferencing, content sharing and meeting etiquette.
• Follow up promptly, close service loops and provide status updates to stakeholders and team members.
• Maintain a client-service mindset and a professional demeanor in fast-paced, high-pressure meeting and event environments.

Operational Discipline and Continuous Improvement

• Keep AV spaces, storage areas, equipment, cabling and supplies organized, safe and ready for service.
• Document recurring issues, lessons learned and recommended improvements for review by the Senior Specialist or Lead Specialist.
• Stay current on Firm collaboration tools, room technology and relevant AV practices through hands-on learning and internal training.

Qualifications

• Working knowledge of meeting and collaboration tools such as Webex, Zoom, Microsoft Teams, content sharing, digital recording, WebRTC, room reservation systems and TMS, or equivalent platforms.
• Hands-on experience setting up, operating and troubleshooting AV equipment such as microphones, speakers, cameras, projectors/displays, touch panels, conferencing codecs, control systems, DSPs and audio distribution equipment.
• Basic understanding of network-connected AV systems, signal flow, cabling, adapters and common conferencing issues.

Personal Qualifications:

• 2+ years of experience in an AV, event technology, technology support, help desk or similar client-facing technical role.
• Team player who is ambitious and motivated.
• Strong communication, customer service, follow-up, problem-solving and organizational skills.
• Ability to multitask, prioritize, remain calm under pressure and support events outside normal business hours when required.
• Strives to exceed the expectations and needs of internal and external clients.
• Ability to lift or move equipment, if needed.
• College degree, technical training, equivalent work experience, ITIL Foundation, CTS or other relevant certification is desirable.

Location

This role is based in London.

Our standard office hours are 09:30-18:00, with a requirement for 4 days (Monday – Thursday) in the office per week. 

What We Offer

When you join us, you’ll be working directly with partners, business leaders and many other inspiring colleagues across our global network of offices. We live by our values - to be pioneering, united and human - and we believe that you’ll experience them from your first day. We will give you the support and development opportunities that will help you achieve your potential. We believe that consistent high performance merits reward and support. Our compensation package reflects your calibre as a business development professional, and our benefits are designed to support your changing needs and priorities across different life stages.

Firm Benefits 

We offer a flexible range of benefits, services and programmes designed to help support your lifestyle requirements. Some of the benefits currently available include: 

Private medical insurance 

Pension plan with matched employer contribution up to 7.5% 

Yearly wellbeing fund 

Income protection 

Life insurance 

Critical Illness insurance 

Private GP services 

Travel insurance 

Dental coverage 

Cycle to work 

Holiday purchase (available during annual enrolment) 

This role reports to

Team Lead, Audio Visual Event Services

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.