Officer – Business Fulfilment

In this position you will....

Support the Business Fulfillment function by managing certificate administration, legal and business fulfillment documentation, tender and proposal requirements, and finance operational activities. The role ensures that business requirements and supporting documents are processed accurately and delivered within agreed timelines.

You will be responsible for…

• Manage and process certificate issuance and related administrative activities, ensuring certificates are accurately prepared and delivered within the required timeline.
• Coordinate the preparation and submission of legal and corporate documents required for business fulfillment activities.
• Support tender, proposal, and business fulfillment projects, including document preparation, coordination, and submission.
• Coordinate with Legal, Sales, Product, Placement, Finance, and other relevant stakeholders to fulfill business requirements.
• Ensure completeness and accuracy of documentation required for tenders, proposals, agreements, and other business initiatives.
• Support finance operational activities, including coordination of billing, payment-related administration, and other finance operational requirements.
• Monitor the progress of assigned fulfillment activities and ensure completion within agreed SLA and deadlines.
• Maintain proper records and filing of certificates, legal documents, tender documents, proposals, and finance-related documentation.
• Identify operational gaps and opportunities to improve the efficiency of certificate issuance, fulfillment, and finance processes.
• Support process standardization and digital transformation initiatives to reduce manual activities and improve operational efficiency.
• Provide operational updates and escalate potential issues or delays to relevant stakeholders.
• Support other Business Fulfillment activities and special projects as required.

For you to be successful…

We expect you to be able to demonstrate the following key competencies 

• Impactful – Focused on objectives and identifies activities and key results required to meet them
• Curious – Engages in learning activities and is interested in understanding different ways of doing things including the key activities performed by others in team
• Collaboration – Collaborates in a thoughtful manner, valuing others’ unique contributions
• Communication – Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives

• Adaptable – Comfortable using different approaches to problem solving

You will require the following qualifications and skills                                                                                                             

• Minimum 1–2 years of experience in business operations, administration, insurance, finance operations, or a related field.
• Good understanding of documentation and operational processes.
• Experience in handling legal documents, tenders, proposals, or business fulfillment activities is preferred.
• Strong attention to detail and ability to manage confidential and sensitive business documents.
• Good proficiency in Microsoft Excel, Microsoft Office, and relevant operational systems.
• Strong coordination and communication skills with internal and external stakeholders.
• Ability to manage multiple priorities and work within tight deadlines.
• Strong organizational and documentation skills.
• Proactive, adaptable, and able to work independently as well as within a team.