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Full-Time

Technical Escalations Engineer 2

Rum, US West

Confirmed live in the last 24 hours

Datadog

Datadog

5,001-10,000 employees

Cloud monitoring and analytics solutions provider

Data & Analytics
Consulting
Enterprise Software

Compensation Overview

$90k - $106kAnnually

+ Equity Package + Variable Compensation

Junior, Mid

Denver, CO, USA

Category
IT Support
IT & Security
Required Skills
Linux/Unix
Requirements
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • A tinkerer with previous technical experience and a basic knowledge of Linux
  • A master at one thing: tell us all about it
  • Experienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issues
  • Able to pick up new skills quickly and come up with creative solutions to complex problems
  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
Responsibilities
  • Develop technical knowledge with Datadog Synthetic and Real User Monitoring
  • For Synthetic and Real User Monitoring, investigate customer escalations, lead technical calls with clients, and handle high priority issues
  • Build out documentation and knowledge base articles for a variety of technologies in your product area
  • Run office hours and lead learning sessions for the Solutions team
  • Prepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the team
  • Partner with Engineering and Product to identify areas of improvement to better serve our customers

Datadog provides tools for monitoring and managing IT infrastructure in the cloud. Their services help organizations track various aspects of their operations, including application performance, security, and network health. Datadog's products work by collecting data from different sources within an organization's IT environment, allowing users to visualize and analyze this information in real-time. This helps businesses ensure their systems are running smoothly and efficiently. What sets Datadog apart from its competitors is its wide range of features that cater to different needs, such as cloud migration, DevOps practices, and IoT monitoring, all within a single platform. The company's goal is to support organizations in maintaining optimal performance and security of their IT infrastructure, regardless of their size or industry.

Company Stage

IPO

Total Funding

$147.9M

Headquarters

New York City, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

13%

1 year growth

17%

2 year growth

46%
Simplify Jobs

Simplify's Take

What believers are saying

  • Datadog's strategic partnerships, such as with JFrog, enhance its platform capabilities and expand its market reach.
  • The launch of new tools like Log Workspaces and Data Jobs Monitoring highlights Datadog's focus on improving user experience and operational efficiency.
  • Significant investments from entities like Riverview Trust Co and participation in funding rounds for AI startups indicate strong financial backing and growth potential.

What critics are saying

  • The competitive landscape in cloud monitoring and analytics is intense, with major players like AWS and Google Cloud posing significant threats.
  • Frequent introduction of new features may lead to complexity and potential integration issues for existing users.

What makes Datadog unique

  • Datadog's comprehensive suite of monitoring tools, including APM, security monitoring, and IoT monitoring, sets it apart from competitors who may offer more limited solutions.
  • Their scalable subscription-based pricing model allows them to cater to both small businesses and large enterprises, providing flexibility that many competitors lack.
  • The recent introduction of features like Live Debugger and Kubernetes Autoscaling demonstrates Datadog's commitment to continuous innovation and addressing real-time operational challenges.