Full-Time

Technical Escalations Engineer 2

Rum, US West

Posted on 6/12/2024

Datadog

Datadog

5,001-10,000 employees

Cloud monitoring and analytics solutions provider

Data & Analytics
Enterprise Software
Cybersecurity

Compensation Overview

$90k - $106kAnnually

+ Equity + Variable Compensation

Mid

Denver, CO, USA

Hybrid workplace.

Category
IT Support
IT & Security
Required Skills
Linux/Unix
Requirements
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • A tinkerer with previous technical experience and a basic knowledge of Linux
  • A master at one thing: tell us all about it
  • Experienced as a customer-facing Support or Solutions Engineer, and comfortable working on difficult customer issues
  • Able to pick up new skills quickly and come up with creative solutions to complex problems
  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
Responsibilities
  • Develop technical knowledge with Datadog Synthetic and Real User Monitoring
  • For Synthetic and Real User Monitoring, investigate customer escalations, lead technical calls with clients, and handle high priority issues
  • Build out documentation and knowledge base articles for a variety of technologies in your product area
  • Run office hours and lead learning sessions for the Solutions team
  • Prepare the worldwide Solutions team for new products and features, ensuring the technical proficiency of the team
  • Partner with Engineering and Product to identify areas of improvement to better serve our customers

Datadog provides tools for monitoring and managing IT infrastructure in the cloud. Their services help organizations track various aspects of their operations, including application performance, security, and network activity. Datadog's products work by collecting data from different sources within an organization's IT environment, allowing users to analyze performance metrics, detect security threats, and ensure that applications run smoothly. Unlike many competitors, Datadog offers a wide range of monitoring solutions that cater to specific needs such as cloud migration, DevOps practices, and IoT monitoring, all within a single platform. The company's goal is to help businesses maintain efficient and secure IT operations through comprehensive monitoring and analytics.

Company Stage

IPO

Total Funding

$143.9M

Headquarters

New York City, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for cloud-native solutions boosts Datadog's adoption.
  • AI-driven observability tools align with Datadog's recent AI-focused offerings.
  • IoT market expansion presents opportunities for Datadog's monitoring services.

What critics are saying

  • Increased competition from new entrants like Honeycomb and Grafana Labs.
  • Potential over-reliance on AWS could pose risks during outages.
  • New privacy regulations may increase compliance costs for Datadog.

What makes Datadog unique

  • Datadog offers comprehensive monitoring across servers, containers, and databases.
  • Their LLM Observability module supports monitoring of generative AI applications.
  • Datadog's Kubernetes Active Remediation provides end-to-end management of Kubernetes environments.

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Benefits

Health Insurance

Dental Insurance

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Company Equity

Employee Stock Purchase Plan

Professional Development Budget

Hybrid Work Options

Flexible Work Hours

Paid Vacation

INACTIVE