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R1 RCM

Technology-driven revenue cycle management for providers

Patient Access Manager

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeSylva, NC, USA

About the Job

Requirements

  • At least 5 years of healthcare operations experience.
  • At least 3 years of leadership experience in a hospital or healthcare setting.
  • Experience leading Patient Access, Registration, Admissions, Financial Clearance, or related Revenue Cycle teams.
  • Strong understanding of patient registration workflows and healthcare operations.
  • Demonstrated success leading teams and driving operational improvements.
  • Bachelor's degree is preferred.
  • Experience in acute care hospital environments is preferred.
  • Knowledge of revenue cycle processes and performance metrics is preferred.
  • Experience implementing workflow improvement initiatives is preferred.
  • Equivalent combinations of education and experience will be considered.

Responsibilities

  • Lead day-to-day Patient Access operations, including registration, admissions, and patient intake processes.
  • Ensure efficient patient flow while maintaining excellent customer service standards.
  • Monitor department productivity, quality, and performance metrics.
  • Identify opportunities to improve workflows, efficiency, and patient access outcomes.
  • Recruit, coach, develop, and inspire a high-performing Patient Access team.
  • Provide leadership and support to Supervisors, Coordinators, and front-line team members.
  • Conduct performance management, coaching, and employee development activities.
  • Foster a culture of accountability, service excellence, and continuous improvement.
  • Ensure accurate patient registration and demographic capture.
  • Support front-end revenue cycle performance through process optimization and quality monitoring.
  • Develop and maintain department policies and procedures.
  • Ensure compliance with hospital, regulatory, and payer requirements.
  • Collaborate with clinical, operational, and revenue cycle leaders across the organization.
  • Participate in hospital committees and cross-functional initiatives.
  • Lead projects that improve operational performance and patient experience.

Desired Qualifications

  • Experience in acute care hospital environments.
  • Knowledge of revenue cycle processes and performance metrics.
  • Experience implementing workflow improvement initiatives.

About the Company

R1 RCM

Technology-driven revenue cycle management for providers

R1 RCM provides revenue cycle management solutions for healthcare providers, helping hospitals, health systems, and physician groups manage patient service revenue. Its products cover front-end, middle, and back-end processes—from registration and scheduling to coding, billing, collections, and denials management—using automation to streamline workflows. The company differentiates itself by offering end-to-end RCM services under long-term contracts with performance-based incentives, acting as a single vendor for multiple revenue-cycle needs and leveraging data-driven insights. Its goal is to cut administrative waste, improve financial performance, and enhance the patient experience so providers can focus more on patient care.

Company size
10,001+
Company stage
IPO
Headquarters
Murray, UT
Founded
2003

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