Claims Manager - Commercial Auto Excess Casualty

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the Role

As a Manager of Excess Casualty Claims at Reserv, you will oversee a team of specialists handling high-severity commercial auto excess casualty claims that may exceed primary policy limits. This is a critical leadership role where you will ensure technical excellence, operational efficiency, and consistent delivery of Reserv's modern, data-driven claims experience. The ideal candidate blends deep casualty expertise, strong leadership, and a comfort with technology — guiding a high-performing team in a fast-moving environment where automation handles administrative tasks and humans focus on complex decision-making. You will serve a critical role with the team, the customers, and the client, maintaining high quality standards and compliance with regulatory, internal, and external contractual SLAs.

Who You Are

• Highly motivated, growth-oriented, and excited by building a tech-driven claims organization
• A subject matter expert with deep technical experience in commercial auto excess casualty claims, including coverage analysis, litigation management, and catastrophic injury evaluation
• Tech-oriented — you are excited by the prospect of leveraging technology and analytics to drive better efficiencies and outcomes
• A passionate claims professional who genuinely cares about their team, the customer, and the client experience
• An empathetic leader who exercises patience and understanding with everyone you interact with
• A problem solver who can dive deep into the details while never losing sight of the big picture
• Anti-status quo — you don't just wish things were done differently, you action on it
• Curious — you want to know the whole story so you can make the right decisions early and be decisive when it counts
• Communicative — comfortable with and understand the importance of clear, consistent communication throughout the claims process
• Creative — you challenge existing assumptions and find ways to leverage technology and the talents of your team to solve problems
• And did we mention, a sense of humor. Claims are hard enough as it is.

What You'll Do

Leadership & Team Development

• Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists
• Foster a culture of technical excellence, continuous improvement, and data-driven decision-making
• Provide coaching on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation
• Conduct regular file reviews, performance assessments, and quality audits
• Execute on performance management — attract, hire, retain, and provide a high level of training
• Foster a positive work environment, promote teamwork, and encourage professional growth and development

Operational & Technical Oversight

• Oversee the handling of complex excess casualty claims, ensuring accuracy, timeliness, and compliance
• Implement and maintain best practices for claims handling including claim intake, investigation, evaluation, settlement, and recovery
• Ensure consistent application of Reserv's structured-data workflows and modern claims platform
• Partner with Product and Engineering teams to refine automation tools, improve adjuster workflows, and enhance system capabilities
• Monitor key performance indicators including cycle time, accuracy, severity trends, and customer satisfaction
• Responsible for accuracy and adequacy of all aspects of claim reserving

Strategic & Cross-Functional Collaboration

• Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders
• Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations partners to provide insights on claim trends, risk patterns, and emerging exposures
• Participate in client meetings, audits, and stewardship reviews representing Reserv's claims philosophy and performance
• Support onboarding of new programs, ensuring alignment with Reserv's operational standards and client expectations
• Prepare and present comprehensive claims reports, metrics, and analysis to clients; advise on claim trends and loss mitigation

Litigation & Coverage Management

• Guide adjusters on litigation strategy, counsel management, and complex coverage issues
• Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Ensure adherence to multi-jurisdictional regulatory requirements and Reserv's internal best practices

Required Qualifications

• 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers
• 5+ years of management experience with preference for experience managing in a remote environment
• Prior leadership experience within a carrier, TPA, or MGA environment
• Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation
• Excellent communication and relationship-building skills with internal teams and external partners
• Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Preferred Skills & Certifications

• Bachelor's degree in insurance, business administration, or a related field
• Professional designations such as CPCU, SCLA, AIC, or equivalent — JD is a big plus
• Experience working with MGAs, E&S carriers, or tech-enabled TPAs
• Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms

Why Lead at Reserv

• Influence the future of claims handling in a company built on automation, transparency, and innovation
• Lead a team that focuses on meaningful, high-value work — not administrative burden
• Join a rapidly scaling organization backed by significant investment and committed to reinventing the claims experience
• Work in a culture that values expertise, experimentation, and continuous improvement

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!