Senior Product Associate - Early Tenure Onboarding
$99.8k - $155k
Mid
Bachelor's
New York, NY, USA+1 moreMore locations: Wilmington, DE, USA
In Person
ProductProduct Management
About the job
Requirements
- Three or more years of product management experience, preferably in credit cards, digital banking, financial services, FinTech, customer onboarding, or another customer-facing digital product environment.
- Strong understanding of the digital product lifecycle, including discovery, ideation, requirements definition, design, delivery, launch, measurement, and iteration.
- Experience supporting product roadmaps, prioritizing backlogs, and translating customer and business needs into clear requirements, user stories, and acceptance criteria.
- Demonstrated experience authoring business requirements and coordinating execution across cross-functional teams within an Agile development framework.
- Digital fluency and experience working with customer-facing digital experiences, particularly across web and/or mobile products, and ability to collaborate effectively with UX design, research, engineering, analytics, and business partners.
- Strong analytical and data-driven mindset, including ability to interpret product metrics, customer insights, journey or funnel analysis, and key performance indicators; identify patterns; and develop practical recommendations.
- Excellent written and oral communication skills, including ability to clearly communicate product value, priorities, requirements, dependencies, tradeoffs, risks, and recommendations.
- Strong communication, collaboration, and relationship-building skills, with ability to navigate numerous partners and stakeholders across a complex, highly matrixed organization.
- Curious, adaptable, and comfortable balancing structured execution with ambiguous problems, while demonstrating a growth mindset and desire to expand a career in product management.
- Detail-oriented and proactive self-starter with experience managing day-to-day project deliverables autonomously, anticipating needs, and proactively identifying next steps.
- Bachelor's degree or equivalent practical experience.
Responsibilities
- Support development of the Early Tenure Onboarding product strategy and roadmap, focusing on customer and business value and advancing digital onboarding capabilities.
- Manage discovery efforts, customer research, journey analysis, market research, and competitive analysis to uncover customer needs, friction points, target segments, and opportunities across the early-tenure experience.
- Own, maintain, and develop components of the product backlog, ensuring requirements and user stories are clearly defined, prioritized, and aligned to the overall roadmap and value proposition.
- Collaborate with design, engineering, research, analytics, marketing, servicing, operations, legal, compliance, risk, and controls partners to deliver new features and optimize existing onboarding experiences.
- Integrate product metrics, data analytics, user experience research, customer feedback, competitive benchmarks, and company goals to inform prioritization and evaluate results.
- Identify and champion opportunities to improve customer confidence, satisfaction, digital activation, engagement, self-service, personalization, and consistency across channels during early tenure.
- Help define and communicate product priorities, customer benefits, business value, delivery impacts, dependencies, and tradeoffs across stakeholder groups.
- Author business requirements, define user stories and acceptance criteria, support agile delivery routines, and coordinate cross-functional execution within an Agile development framework.
- Support end-to-end delivery from discovery and design through testing, launch readiness, production validation, measurement, and future iteration.
- Prepare stakeholder updates, recommendations, roadmap materials, and decision points that clarify complex topics and help manage expectations.
- Help identify, assess, and mitigate operational, technology, legal, compliance, privacy, and controls considerations across the product lifecycle within a risk-based framework.
Desired Qualifications
- Experience in consumer credit cards, account opening, onboarding, early-tenure engagement, digital servicing, or customer communications.
- Familiarity with early-tenure customer journeys such as welcoming customers, account setup, digital enrollment, card activation, wallet provisioning, benefit education, first use, and ongoing engagement.
- Experience with personalization or decisioning capabilities, including segmentation, targeting, content rules, next-best-action concepts, governance, and measurement.
- Experience designing, supporting, or evaluating testing and experimentation, and using customer research and iterative delivery to optimize digital experiences and communications.
- Familiarity with customer journey orchestration and cross-channel experiences spanning web, mobile, email, push, secure messaging, and servicing channels.
- Familiarity with Agile and collaboration tools such as Jira Align, Agile Central, and Lucid.
- Experience aligning multiple teams around shared platforms, APIs, reusable components, content capabilities, and scalable operating models in a large organization.
- Ability to bring structure to ambiguous problems, develop practical recommendations, and drive alignment across cross-functional partners.
About the company
JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1799
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Simplify's Take
What believers are saying
- Growth is broad-based: every JPMorgan division posted record revenue in the June 2026 quarter, and trading jumped 35%.
- Stock grants gained value: shares rose 21% in three months, valuing JPMorgan at $965 billion in August 2026.
- Tech teams are well funded: JPMorgan's nearly $20 billion yearly tech budget is the largest in banking.
What critics are saying
- AI is shrinking some teams: Dimon said in July 2026 that AI cut up to 40% of certain roles.
- Plan on five office days a week: JPMorgan ended hybrid schedules for all staff in early 2025.
- It is fighting the president in court: Trump sued JPMorgan for $5 billion in January 2026 over his closed accounts.
What makes JP Morgan Chase unique
- It ranks first in investment banking: JPMorgan earned 9.3% of global deal fees in the first half of 2026.
- It trains future CEOs: 10 Fortune 500 chiefs were JPMorgan alumni in September 2025, fifth-most of any employer.
- Its payments arm is a hidden giant: JPMorgan says it processes $12 trillion a day across 160-plus countries.
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Benefits
- Health Insurance
- Flexible Work Hours
- Paid Sick Leave
- Paid Holidays