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Race Communications

California fiber internet and telecom provider

Field Technician 3

Telecom & Utility Field ServiceConfirmed live in the last 24 hours
Full-timeLancaster, CA, USA

About the Job

Requirements

  • Eligibility for U.S. employment without sponsorship is required.
  • Applicants must be at least 21 years old.
  • A valid driver's license is mandatory and subject to successful verification through a Department of Motor Vehicles check.
  • A minimum of 12 months of experience as a field technician is required.
  • Understanding of fiber optic networks, basic telecommunications, and video is required.
  • Basic knowledge of Apple iPad is required.
  • The ability to communicate effectively in English, including speaking, reading, writing, and comprehension, is required for job performance and workplace communication.
  • Proficiency in Microsoft Office applications, including Teams and teleconferencing applications, is required.
  • Functional use of common office equipment, computers, and office software is required.
  • The ability to distinguish colors and audible tones is required.
  • A clean driving record as defined by the current fleet insurance underwriter is required.

Responsibilities

  • Perform residential installation and troubleshooting of internet connectivity, telecommunications, and video.
  • Respond to support issues with truck rolls and telephone support, troubleshooting on-site connectivity for phone, internet, and video services.
  • Resolve technical problems with Local Area Networks, Wide Area Networks, internet connectivity, telecommunications, and video.
  • Conduct low-voltage and fiber infrastructure wiring and troubleshoot related issues.
  • Offer remote assistance to support technicians and engineers.
  • Ensure timely and accurate completion of work orders.
  • Ask questions to determine the nature of problems and guide customers through the problem-solving process.
  • Use the customer relationship management system for support tickets and trouble ticket resolution.
  • Complete assigned work orders promptly and accurately.
  • Receive location information and task assignments through dispatch software or from personnel.
  • Respond promptly to customer inquiries and concerns in a customer-centric manner.
  • Lead by example and follow guidelines and policies outlined in the Race Communications Employee Handbook.
  • Assist the Field Technician team with training and mentoring new team members so they can perform their jobs safely and efficiently.
  • Operate mechanized equipment such as a bucket truck, excavators, and trencher.
  • Climb poles up to 40 feet and operate in bucket trucks with ladders exceeding 32 feet.
  • Deploy and remove traffic control devices to ensure safety in work areas on streets or roadways.
  • Operate equipment and machinery within manufacturer-specified weight limits, including a 350-pound maximum load capacity for bucket trucks and 300 pounds for ladders.
  • Maintain vehicle and equipment through pre-operation and post-operation checks.
  • Spend a significant portion of the workday traveling by vehicle to various locations and working indoors and outdoors at businesses or residences, depending on the job.
  • Work overtime, nights, or weekends when required.
  • Maintain awareness of potential hazards, including uneven terrain, loose pets, and slippery walkways.
  • Maintain a safe distance from aggressive or unrestrained animals and from hazards in work areas, including loose pets, children, and other live obstacles.
  • Observe hazards and report concerns or accidents to a supervisor or safety professional, and participate in investigations as needed.
  • Understand, complete, and sign off on all pre-job safety planning tools at the start and end of the shift, and complete required safety-related paperwork.
  • Understand and respond appropriately to safety hazards and warning devices, including backup alarms, smoke, fumes, odors, colored warning tags, and warning sirens.
  • Perform other duties as assigned.

Desired Qualifications

  • A high school diploma or GED, or an equivalent combination of education and experience, is preferred.
  • Proficiency in Spanish is desirable.

About the Company

Race Communications

California fiber internet and telecom provider

Race Communications provides fiber-optic internet, television, and phone services across California, with a focus on areas that larger providers overlook. It builds and operates high-speed fiber networks to connect communities in urban and rural regions. Unlike many peers, it is founder-led and family-owned, and it has grown with strategic backing from Oak Hill Capital and other partners to accelerate network deployment, including a recent capital raise and the acquisition of Atherton Fiber. The company’s goal is to expand its fiber footprint so more California locations — up to about one million — have access to reliable high-speed connectivity.

Company size
201-500
Company stage
Debt Financing
Total funding
$500M
Headquarters
South San Francisco, CA
Founded
1994

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