Field Service Engineer 1

See Yourself at Telix

The Field Service Engineer I is responsible for leading or participating in the installation and maintenance of ARTMS

equipment from planning to customer acceptance. The Field Service Engineer I is responsible for performing electromechanical

installations, equipment and process qualifications, preventative maintenance, and service at customer facilities, as well as

providing customer training and technical support. On the job training will be provided, as well as continued access to subject

matter experts. The position works closely with our Sales, Operations, and Finance teams to deliver services to our customers

within our ISO 9001 certified Quality Management System.

Key Accountabilities:

Field work/Technical Support:

• Maintain professionalism in all interactions with customers and partners (existing and potential)
• Leading and/or participating in installation, preventative maintenance, and technical service projects at customer sites,from project initiation to customer acceptance.
• Ensuring equipment is successfully installed/serviced by executing the appropriate qualification procedures and generating installation/service reports.
• Training customers and ARTMS team members to use and maintain ARTMS equipment, set up automated radiochemical separations, and perform quality control procedures.
• Maintaining tools and tool kits in good working order
• Performing site evaluations at potential customer facilities
• Provide after-sales virtual and/or on-site technical support and troubleshooting as necessary

Record Generation/Keeping:

• Maintaining up-to-date customer/equipment databases including logging changes and tracking field service activity
• Assist with creating and maintaining field service-related documentation, tool lists, tool sets, spare parts lists, etc.
•  Quality management by assisting with incoming materials inspections
•  Extended hours and shift work will be required from time to time, particularly during installation.
•  Must be willing to be designated a Nuclear Energy Worker (NEW).
•  Travel (up to 60%), including international, will be required.
•  Must be able to lift up to 50 lbs.

Program Requirements

Education and Experience:

• Degree in relevant engineering discipline or technical diploma with relevant experience

•  Minimum 3+ years of relevant mechatronic or electrical systems experience

•  Strong verbal and written communication skills in English

•  Familiarity with, or willingness to learn, safe chemical/radiochemical handling for setting up automated radiochemical purification and quality control.

•  Experience with installation and commissioning of systems.

•  Experience troubleshooting control systems.

•  Experience reading and understanding electrical schematics, circuit drawings, P&ID, etc.

•  Experience with inspection tools, power tools and hand tools.

•  Familiarity with power distribution circuits.

•  Team player with the ability to work with minimum supervision.

• Knowledge of cyclotron hardware, with a heavy emphasis on targetry and target stations.

• Technical knowledge of radioisotope production, radiochemical separation processes and typical radioisotope quality control procedures (radio-TLC, HPLC, endotoxin, etc.).

• Experience working in radioactive environments.

• Knowledge and experience working within cGMP and/or ISO9001 standards.

• Preference may go to a candidate with language abilities in French, Japanese, Mandarin, Cantonese, Portuguese, Korean, German, Swedish, Russian or another language.

Key Capabilities:

• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

Education and Experience:

• Degree in relevant engineering discipline or technical diploma with relevant experience

•  Minimum 3+ years of relevant mechatronic or electrical systems experience

•  Strong verbal and written communication skills in English

•  Familiarity with, or willingness to learn, safe chemical/radiochemical handling for setting up automated radiochemical

purification and quality control.

•  Experience with installation and commissioning of systems.

•  Experience troubleshooting control systems.

•  Experience reading and understanding electrical schematics, circuit drawings, P&ID, etc.

•  Experience with inspection tools, power tools and hand tools.

•  Familiarity with power distribution circuits.

•  Team player with the ability to work with minimum supervision.

Preferred Experience:

• Knowledge of cyclotron hardware, with a heavy emphasis on targetry and target stations.

• Technical knowledge of radioisotope production, radiochemical separation processes and typical radioisotope quality

control procedures (radio-TLC, HPLC, endotoxin, etc.).

• Experience working in radioactive environments.

• Knowledge and experience working within cGMP and/or ISO9001 standards.

• Preference may go to a candidate with language abilities in French, Japanese, Mandarin, Cantonese, Portuguese, Korean,

German, Swedish, Russian or another language.

Key Capabilities:

• Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected

• Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges

• Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do

• Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results

• Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders

• Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges

• Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language

• Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals

• Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
• Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

Quality Accountability:

• Comply with all applicable Quality Management System (QMS) requirements, procedures, work instructions, and regulatory requirements. 

• Perform work in accordance with approved installation, maintenance, testing, validation, and commissioning procedures. 

• Maintain accurate, complete, and timely service records, reports, and quality documentation. 

• Ensure deviations, non-conformances, and quality issues are identified, documented, and escalated through established processes. 

• Support investigation and resolution of customer complaints, field issues, and corrective and preventive actions (CAPA). 

• Verify work is completed to required specifications and quality standards before release to customers. 

• Maintain data integrity and ensure records are complete, accurate, attributable, and traceable. 

• Participate in continuous improvement initiatives to enhance product quality, reliability, service delivery, and operational efficiency. 

• Support internal and external audits, inspections, and quality assessments as required. 

• Identify and communicate opportunities to improve product design, documentation, training, and service processes based on field experience.

Safety Accountability:

• Adhere to PPE requirements

• Follow all traffic laws while travelling

• Complete required safety training and maintain current certifications necessary to perform assigned work. 

• Conduct pre-job hazard assessments and stop work when unsafe conditions or practices are identified. 

• Follow site-specific safety procedures, permit requirements, lockout/tagout processes, and restricted-area controls. 

• Comply with all radiation safety requirements, ALARA principles, dosimetry requirements, and local regulatory controls when working in radiological environments. 

• Properly use tools, equipment, lifting devices, and material handling equipment in accordance with training and manufacturer instructions. 

• Promptly report incidents, injuries, near misses, unsafe conditions, and environmental hazards through established company processes. 

• Maintain a fit-for-duty condition when performing work, including managing fatigue associated with travel and field service activities. 

• Ensure customer and contractor personnel are not exposed to hazards resulting from work activities under their control. 

• Participate in safety meetings, investigations, corrective actions, and continuous improvement initiatives.