Full-Time
Operations Associate
ChargeLab
51-200 employees
SaaS platform for EV charging management
No salary listed
Toronto, ON, Canada + 1 more
More locations: Washington, DC, USA
In Person
Bachelor's
 Business & Strategy (1) |
|---|
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- A Bachelor's degree is required.
- A minimum of 1–2 years of experience in project management, program management, or related areas is required.
- Experience building efficient processes that scale across a large organization is required.
- Experience with customer experience strategy or a customer service environment is required.
- Experience leading cross-functional projects using data-based insights is required.
- Success uncovering data to guide customer-driven decisions is required.
- Persuasive written and verbal communication skills across diverse functions and teams are required.
- Ability to balance important priorities is required.
- Experience with process optimization, program management, customer support strategy, or quality assurance, together with strong project ownership, is required.
- Design and execute core services for charger deployment, network monitoring, and operations and maintenance.
- Own and maintain internal programs and reporting.
- Identify opportunities to streamline processes and drive improvements for operational excellence at scale.
- Use a quantitative approach to identify issues, perform root cause analysis, and roll out improvements to improve operational performance.
- Work with Engineering/Product and Sales & Marketing teams to achieve program goals and identify improvement areas.
- Expand the distribution and installation network through key strategic partnerships.
- Design and execute the support experience for site hosts, distribution partners, field service partners, and electric vehicle drivers.
- Develop and maintain customer-facing content that keeps the support voice, tone, and brand consistent and effective.
- Continuously improve support infrastructure and convert customer data into meaningful product, support, and operational improvements.
ChargeLab provides cloud-based software to manage and optimize electric vehicle charging networks. It delivers a hardware-agnostic charging station management system that works with any charger that supports the Open Charge Point Protocol, accessed via a subscription. The platform continuously monitors chargers, remotely sets pricing and access rules, processes payments, and balances electrical load, with a driver app for locating stations and paying for charging, all built on an API-first architecture for easy integration. Its Spark AI tools proactively monitor and diagnose charger issues to reduce downtime, and the company aims to simplify the deployment and operation of large-scale EV charging networks across diverse sites.
Company Size
51-200
Company Stage
Series A
Total Funding
$35.4M
Headquarters
Toronto, Canada
Founded
2015
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Simplify's Take
What believers are saying
- Ontario awarded ChargeLab $400,000 on July 29, 2026 for offline edge-controller development.
- Autel partnership opened a Canadian distribution channel with $0 cloud plans on April 7, 2026.
- EVCAN listing on July 7, 2026 and CTEP certification strengthen utility and regulatory credibility.
What critics are saying
- Autel’s April 7, 2026 bundle deepens hardware dependence and compresses software-only differentiation.
- Carbon-credit and rewards economics rely on Canada’s CFR; rule changes break monetization.
- EV charging software is commoditizing; ChargeLab’s existential risk is becoming a feature inside hardware OEM stacks.
What makes ChargeLab unique
- ChargeLab’s OCPP-first CSMS supports dozens of hardware vendors across North America.
- Spark AI, launched beta December 2024, automates charger diagnosis and proactive maintenance.
- EVCAN QPL inclusion on July 7, 2026 validates ChargeLab for utility-managed charging.
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Benefits
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -3%1 year growth
↓ -5%2 year growth
↑ 0%ChargeLab, a Toronto-based EV charging software company, has received $400,000 in funding from the Ontario Vehicle Innovation Network R&D Partnership Fund. The investment will support development of a local controller for EV charging sites. The device combines hardware and software to enable charging operations during network outages. It provides offline redundancy, allowing chargers to function when connectivity is interrupted, and performs local load management to balance electrical demand in real time. The controller also uses AI to support intelligent session routing, predictive maintenance, and optimisation without relying on cloud connections. The total project value is $1.2 million, with over $800,000 contributed by partners. ChargeLab's platform is hardware-agnostic and OCPP-compliant, serving site hosts, property managers, fleets, and charging networks across North America.
Ontario invests in ChargeLab to develop ai-powered local controller for EV charging sites. ChargeLab has developed an edge computing and offline resilience solution for EV charging infrastructure with support from the Ontario Government through OVIN TORONTO, CANADA, July 29, 2026 / EINPresswire.com / - ChargeLab Inc. ("ChargeLab"), a North American provider of EV charging software and network management solutions, is proud to announce it has been awarded $400,000 in funding through the Ontario Vehicle Innovation Network (OVIN) R&D Partnership Fund, supported by the Ontario Ministry of Economic Development, Job Creation and Trade. The investment will fund the development of a local controller - a hardware and software device installed at EV charging sites - designed to ensure reliable, intelligent charging operations even in the absence of a network connection. The total project value is $1.2 million, including $400,000 from the province and over $800,000 from partners. ChargeLab's local controller will be installed at commercial and fleet sites operating multiple EV chargers. The device enables offline redundancy - allowing chargers to continue operating and drivers to continue charging even when connectivity to the central network is interrupted. It also performs local load management to balance electrical demand across chargers in real time, and runs AI at the edge to support intelligent session routing, predictive maintenance signals, and optimization without relying on cloud round-trips. Together, these capabilities address some of the most persistent reliability challenges in deployed EV charging infrastructure. "This funding allows us to address one of the most persistent pain points in EV charging: what happens when a site loses its internet connectivity. With support from the OVIN R&D Partnership Fund, we're able to build edge intelligence directly into our charging infrastructure, so site operators get the reliability they need and drivers can keep charging during connectivity outages. It's a meaningful step forward for Ontario's EV ecosystem and for the resilience of charging infrastructure across the province." - Kelvin Kang, Vice President of Engineering in Research & Development, ChargeLab About ChargeLab ChargeLab is a Toronto-based EV charging software company providing a hardware-agnostic charging management system (CSMS) and network management platform for site hosts, property managers, fleets, and charging networks across North America. ChargeLab's open, OCPP-compliant platform enables operators to deploy, manage, and monetize EV charging infrastructure at scale. For more information, visit www.chargelab.co. About the Ontario Vehicle Innovation Network (OVIN) The Ontario Vehicle Innovation Network (OVIN) is an initiative of the Government of Ontario, led by the Ontario Centre of Innovation (OCI), designed to reinforce Ontario's position as a North American leader in advanced automotive technology and smart mobility solutions such as connected vehicles, autonomous vehicles and electric and low-carbon vehicle technologies. Through resources such as research and development (R&D) support, talent and skills development, technology acceleration, business and technical supports, and demonstration grounds, OVIN provides a competitive advantage to Ontario-made automotive and mobility technology companies. For more information: www.ovinhub.ca. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Internet Product Development Group do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
ChargeLab and Clockwork partner to deliver deeper reliability for EV charging Operations. Today, Clockwork is excited to announce a partnership between ChargeLab and Clockwork to help charging operators improve charger reliability, operational visibility, and issue resolution across their networks. ChargeLab provides a flexible, hardware-agnostic charging management platform used by leading charging operators across North America. Through this partnership, operators using ChargeLab can integrate Clockwork's reliability platform alongside their existing charging stack to proactively detect, diagnose, and resolve charger issues before they impact drivers. Clockwork is the reliability layer for EV charging, pulling data from across the charging ecosystem - including OCPP telemetry, SIM connectivity, routers, and electrical infrastructure - to give operators deeper operational insight and faster resolution workflows. Together, ChargeLab and Clockwork provide operators with: * A flexible, open charging management and reliability ecosystem * Faster detection, diagnosis, and resolution of charging issues * Improved uptime and operational efficiency * Improved coordination between operational insights and issue resolution "Reliability is the foundation of the EV charging experience, and interoperability is how the industry gets there. ChargeLab's open architecture and operator-first approach make them a natural partner as we help operators improve first-charge success and deliver the consistent, dependable charging experience drivers expect." - Andrea Curry, CEO of Clockwork "At ChargeLab, we believe operators should have the flexibility to build the technology stack that works best for their business. Partnering with Clockwork gives our customers access to deeper reliability insights and operational tooling that complements the ChargeLab platform." - Kim Phelan, VP Product and Operations, ChargeLab About Clockwork Clockwork is the reliability layer for EV charging. The platform helps operators detect, diagnose, and resolve charging issues before they impact drivers, improving first charge success and reducing the operational burden of managing charging networks. About ChargeLab ChargeLab is an open EV charging software platform that enables businesses to deploy, manage, and optimize EV charging infrastructure at scale.
Autel Energy and ChargeLab partner to deliver seamless EV charging in Canada. Apr 07, 2026, 08:00 ET TORONTO, April 7, 2026 /CNW/ - Autel Energy, a global leader in EV charging hardware, and ChargeLab, a pioneer in EV charger management software, are announcing a strategic partnership to deliver integrated solutions built for the Canadian market. The partnership combines Autel's full MaxiCharger hardware portfolio with ChargeLab's cloud-based charging station management system (CSMS), creating a bundled offering available through authorized distribution channels, including EV-olution Charging Systems. Under the terms of this partnership, Autel's complete range of EV chargers are integrated with ChargeLab's CSMS. This delivers a unified experience from commissioning through ongoing management, unlocking smart charging features such as load balancing, monetization, and monitoring. All Autel chargers are also compatible with Spark(TM), ChargeLab's agentic AI for automated network operations. Spark(TM) uses AI and machine learning to analyze EV charger messages and take proactive actions that increase uptime and drive more revenue for site hosts. Built for Canada This new partnership between Autel and ChargeLab has been purpose-built to address the unique requirements of the Canadian EV charging market: * $0/month cloud plans: ChargeLab offers cloud-based CSMS plans starting at $0 per month, eliminating software cost barriers for Canadian site hosts deploying Autel chargers. * Carbon credit assistance: ChargeLab helps Canadian site hosts navigate Clean Fuel Regulations (CFR) and other incentive programs, reducing the cost of installing EV chargers and even generating new revenue streams. * Canadian compliance: ChargeLab supports Canadian payment processing and sales tax compliance out of the box-so operators can monetize from day one with no manual reconciliation. * Weather-rated hardware: Autel's MaxiCharger lineup is designed to perform in extreme conditions, from -40°C to 55°C with NEMA 4X-rated enclosures protect against rain, snow, and ice. A partnership built for scale "Autel has one of the most comprehensive EV charging hardware portfolios in the industry, from Level 2 to ultra-fast DC," said Zak Lefevre, CEO of ChargeLab. "By integrating that full lineup with ChargeLab's CSMS and Spark(TM) AI, we're giving Canadian site hosts and operators a single, purpose-built solution." "Canada is a priority growth market for Autel Energy, and this partnership with ChargeLab ensures our MaxiCharger products are backed by best-in-class software that's tailored for Canadian operators," said Michelle Luo, CEO of Autel Energy North America. "Our hardware is engineered to perform in the most demanding weather conditions on earth, and ChargeLab's platform makes it easy to manage, monetize, and scale." "As a Canadian distributor focused on delivering complete EV charging solutions, the Autel and ChargeLab combination is exactly what customers have been asking for. Local 24x7 support offered by Chargelab is a key to customer satisfaction," said Yuri Yudashkin, CTO of EV-olution Charging Systems Inc... "We're proud to be a preferred distribution partner for this offering." Autel EV chargers bundled with ChargeLab software are available today through authorized Canadian distributors. For more information, visit https://chrg.li/autel-chargelab-canada. About Autel Energy Autel Energy is a leading provider of EV charging solutions, delivering a comprehensive portfolio of AC and DC hardware for commercial, fleet, and residential applications. The company's solutions are built on open standards, including OCPP, and backed by dedicated support facilities across North America. For more information, visit www.autelenergy.us. About ChargeLab ChargeLab builds software for managing electric vehicle chargers at scale. Its CSMS and open APIs help operators deploy and manage EV chargers across multi-family, workplace, destination, and public charging use cases. For more information, visit www.chargelab.co. About EV-olution Charging Systems Since 2018, EV-olution has delivered reliable EV charging infrastructure-from AC Level 2 to DC ultra-fast-for commercial and fleet applications. For more information, visit www.ev-olutioncharging.com. SOURCE ChargeLab
Autel Energy and ChargeLab have partnered to deliver integrated electric vehicle charging solutions for the Canadian market. The partnership combines Autel's MaxiCharger hardware portfolio with ChargeLab's cloud-based charging station management system, available through authorised distributors including EV-olution Charging Systems. The offering includes several Canada-specific features: cloud plans starting at $0 per month, assistance navigating Clean Fuel Regulations and carbon credit programmes, Canadian payment processing and tax compliance, and weather-rated hardware designed to operate in temperatures from –40°C to 55°C. All Autel chargers are compatible with ChargeLab's Spark AI, which uses machine learning to increase uptime and revenue through automated network operations. The bundled solution is available immediately through Canadian distributors.