Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Palo Alto Networks Firewalls
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and supports continuous improvement efforts to enhance overall service quality and reliability.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of incidents and minimize business impact.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Monitor system performance and proactively identify potential issues before they affect operations.
- Assist junior team members by sharing knowledge and providing guidance to support their development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Palo Alto Networks Firewalls.
- Strong understanding of firewall configuration, management, and troubleshooting.
- Experience with network security principles and best practices.
- Ability to analyze logs and network traffic to diagnose and resolve security incidents.
- Familiarity with security policies and compliance requirements related to firewall management.

Additional Information:
- The candidate should have minimum 3 years of experience in Palo Alto Networks Firewalls.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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