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Kaiser Permanente

Integrated healthcare provider and payer platform

Executive Assistant 3

Executive SupportPosted on Nov 13
Full-timeReno, NV, USANo salary listedIn-person

About the Job

Requirements

  • Minimum one year of experience in leadership administrative support.
  • A high school diploma or GED, or equivalent, and two years of experience in administrative support or a related field; alternatively, a minimum of three years of experience in administrative support or a related field.

Responsibilities

  • Provide standard and nonstandard administrative support to senior leadership, coordinate department workflow, manage intricate executive calendars and travel arrangements, notify the executive of issues requiring immediate attention, anticipate upcoming needs, draft and distribute highly confidential information with discretion, make basic commitments on the executive’s behalf, and independently resolve simple conflicts in the executive’s best interests.
  • Proactively provide coworkers and members with resources, information, advice, and expertise; seek and address performance feedback; mentor team members; pursue self-development; influence others through technical explanations and examples; adapt to change and help others adapt; and respond to others’ needs to support business outcomes.
  • Complete assignments autonomously using current subject-matter expertise; follow procedures and policies; use data and resources to support projects or initiatives; collaborate cross-functionally to solve business problems; escalate issues or risks; communicate progress; monitor priorities, deadlines, and expectations; and implement improvements for the team.
  • Draft presentations, handouts, reports, spreadsheets, graphics, status reports, resource management reports, and other deliverables, with regular review from senior colleagues; write detailed correspondence, including confidential documents, for staff, managers, and external members or providers, with team or manager review; sort and maintain department files; and use software and databases to retrieve information for detailed reports.
  • Execute department workflow by resolving standard and nonstandard manager requests; anticipate and support business needs; operate standard office equipment; maintain databases and websites with review; manage inventory, equipment, and employee workspace resources in line with budget policies; screen and refer incoming and outgoing emails, calls, and visits; investigate time-card issues and recommend actions to management; assist with staffing onboarding; and use the human resources information system to maintain knowledge of contract language, pay practices, job functions, job descriptions, and role goals, consulting senior colleagues or managers as needed.
  • Coordinate meetings for directors and their direct teams with frontline employees by coordinating calendars and facilitating meetings; coordinate PowerPoint presentations, take parking-lot notes, check equipment, order food when appropriate, and book meeting rooms appropriate to the audience and objectives, with general oversight.
  • Assist senior colleagues in gathering materials, planning, and arranging medium-scale events; arrange travel for large, complex events for department heads or multiple managers; assist with medium-group meetings and conferences; provide on-site coordination; coordinate audio-visual equipment, conference rooms, and catering with team or manager review; distribute agendas, take minutes, summarize and finalize meeting summaries, and coordinate guest presentations.
  • Integrate department data and documentation-retention policies into work products; input, compile, organize, validate, track, and maintain data integrity for standard databases; and format straightforward graphs, spreadsheets, and reports.

Desired Qualifications

  • Three years of experience in executive-level support and professional office management in a research or healthcare setting.
  • One year of work experience in a role requiring interaction with senior leadership, such as Director level and above.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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