Head of Projects

About Terac

Terac is building the infrastructure for accessing human capability on demand. We are working toward a future where Terac deeply understands:

1. What every person is capable of, what they want, and where they can thrive

2. What work our customers need completed and what success requires

3. What creates a great match between the two

With this understanding, Terac can intelligently allocate human capability to the work where it creates the most value for both our experts and customers. Today, our initial wedge is providing specialized experts for AI training, evaluation, market research, and other expert-driven research.

We place 1,000s of experts per month and pay our experts, on average, over $90/hr. We're a team of 15 based in San Francisco, and we work with leading AI labs and research companies. We've raised $16M from Emergence, SV Angel, SignalFire, and more.

About the role

Today, Terac handles over 50 projects per month across 25+ clients. We're looking for a Head of Projects who can lead the team to hundreds of monthly projects across 100+ clients. You will partner directly with the CEO to shape and scale the delivery and customer success side of the business. You will work on the highest-priority problems in the company, including managing key customer relationships, building the projects team from 5 to 20+, and ensuring nothing falls through the cracks.

You're someone who thrives in ambiguity, has exceptional judgment, and can context-switch between strategic planning, tactical execution, and people operations.

You will:

• Lead and manage a team of project leads and recruiters across multiple complex AI data and evaluation projects, ensuring clarity of ownership, priorities, and execution.

• Drive on-time, high-quality delivery across custom data pipelines and expert labeling workflows, with a sharp focus on throughput, quality, and cost.

• Ensure a top-tier experience for Terac experts, enabling them to produce high-quality, scalable data while feeling supported and informed.

• Partner with Product and Engineering to evolve internal tooling, workflows, and systems that unlock step-function gains in efficiency and quality.

• Own performance metrics across your portfolio, including quality, throughput, SLAs, utilization, and margin, and use data to drive continuous improvement.

You have:

• Experience in operationally intensive roles such as marketplace operations, data operations, or strategy and operations

• Experience managing high-performing teams in fast-paced, execution-focused environments

• Experience leading complex, multi-stakeholder projects from definition through delivery, ideally with AI, data, or technical workflows

You likely have experience in:

• Operations or strategy at early-stage or high-growth startups

• Investment banking, private equity, or management consulting

• AI data operations, ML ops, or technical services

How we work

• In person. We work together in our San Francisco office, Monday through Friday during reasonable hours, and remotely on weekends.

• AI everywhere. We use AI throughout our work and expect you to as well.

• Learn out loud. We share what we're learning in weekly presentations and company hackathons.

Compensation and benefits

• Salary: competitive salary.

• Equity: meaningful equity, vesting over four years.

• Moving here: a $10K relocation bonus to move to the Bay Area, and $5K more if you live within half a mile of the office.

• Benefits: health, dental and vision insurance, and a 401(k) with company match.

• Meals: we cover all meals in the office.

• Growth: you're joining Terac at one of the earliest stages and will have the opportunity to shape and grow with the company as a founding member.