Customer Success Engineer

Eight Sleep is the world’s first sleep fitness company. Our mission is to fuel human potential through optimal sleep. We use innovative technology, detailed design, and proven science and data to personalize and improve each night for everybody—changing the way people sleep forever and for the better. 

With our flagship product, the Pod, we are addressing critical sleep issues such as temperature regulation, bed elevation, snoring reduction, and the wake-up experience. Hundreds of thousands of customers around the world sleep better every night thanks to the Pod.

But we’re just getting started. We’re committed to developing more groundbreaking products to tackle additional sleep problems, changing the role sleep plays in our lives forever. We’re excited about the journey ahead and the impact we can make as we continue to innovate and expand our offerings to fulfill our mission.

We are backed by leading Silicon Valley investors like YC Combinator, Founders Fund, Valor, and Khosla Ventures, and we have been recognized as one of Fast Company’s Most Innovative Companies in 2018, 2022, and 2023. The Pod was also recognized two years in a row by TIME’s “Best Inventions of the Year.” We currently sell the Pod in the United States, Canada, the United Kingdom, Europe, and Australia.

Before you apply

Eight Sleep is an intense environment: we’re demanding and ambitious, which means we ask a lot of ourselves and one another. This means fantastic learning opportunities, achievements, and career growth, but it also requires a significant commitment. Our dedication, drive, and intensity rival those of Olympic athletes. At Eight Sleep, we embody Kobe Bryant’s mamba mentality: we always aim to be at the top 1% of what we do. If you’re looking for a 9-5, this is not for you. Our employees report working up to 60 hours per week. If you want to be challenged and pushed harder than ever before, we invite you to apply.

About the role

As a customer success engineer, you will play a crucial role in ensuring our customers receive timely and effective technical support for all our products and services. You will be responsible for resolving technical issues, providing guidance, and maintaining a positive customer experience through clear communication and efficient problem resolution.

How you’ll contribute

• Bridge the gap between the Customer Service/Logistics team and Engineering by helping resolve technical issues. 

• Develop a deep technical understanding of the Pod to fully understand its capabilities, troubleshoot systems, and execute world class customer support

• Collaborate with the Product Management team to define, implement, and facilitate on-going data gathering and reporting that directly impacts the product development cycle

• Develop, monitor and summarize customer satisfaction, support, and other related metrics to management along with proactive recommendations to improve customer support

• Design, build, automate and operate test systems to perform functional testing on product to determine operating condition

• Support Customer Experience by troubleshooting escalated cases

• Develop and manage support and operations tools, processes, and people, and when necessary, providing direct, on-site customer support

What you need to succeed

• 1-3 years of web and/or experience with React

• Expertise in scripting languages such as; Python, React, Javascript or Bash

• Previous experience in a customer-facing role (Support, Solutions Consulting, etc.)

• The ability to be flexible, learn, and adapt.

• Operate at the lowest level of detail

• Ability to be part of an “on call” after-hours rotation team

Why join Eight Sleep?

Innovation in a culture of excellence

Join us in a workplace where innovation isn’t just encouraged - it’s a standard. Our flagship product, the Pod, is a testament to our culture of excellence, beloved by hundreds of thousands of customers worldwide. At Eight Sleep, you will be part of a team that continuously pushes the boundaries of technology in sleep fitness.

Immediate responsibility and accelerated career growth

From your first day, you’ll take on substantial responsibilities that have a direct impact on our core business and product success. We are a small team that empowers you to own your projects and see the tangible effects of your efforts, enhancing both your professional growth and our company’s trajectory. Your path will be challenging but rewarding, perfect for those who thrive in fast-paced environments aiming for high standards.

Collaboration with exceptional talent

Work alongside other bright minds like you: at Eight Sleep exceptional intelligence and a passion for breakthroughs are the norms. Our team members are not only experts in their fields but also avid innovators who thrive in our dynamic, fast-paced environment.

Equitable compensation and continuous equity investment

We extend equity participation to every full-time team member, recognizing and rewarding your direct contributions to our success. This includes periodic equity refreshments based on performance, ensuring that as Eight Sleep grows and succeeds, so do you – perfectly aligning your achievements with the broader triumphs of the company.

Your own Pod - and other great benefits

Every Eight Sleep employee receives the very product that defines our mission: a Pod of their own. If you join us you’ll get your own Pod, along with*:

• Full access to health, vision, and dental insurance for you and your dependents

• Supplemental life insurance

• Flexible PTO

• Commuter benefits to ease your daily commute

• Paid parental leave

*List of benefits may vary depending on your location

At Eight Sleep we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our values by ensuring everyone feels they can flourish and grow. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.