Technical Operations Manager - Commercial

Salary Range: 72000 to 108000 (Currency: USD) (Pay period: per-year-salary)

The Job

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Technical Expertise and Client Engagement (45%)

• Be the primary technical contact for assigned clients across about 250-350 MW of distributed solar assets
• Review service visit reports before they go to clients, and join weekly client check-in calls to answer technical questions as they come up
• Draft scopes of work for service, repair, and retrofit activities that field service partners can follow and quote
• Maintain strong working relationships with clients, field service partners, internal teammates, and other asset stakeholders

Operational Support and Field Coordination (20%)

• Investigate issues in site monitoring platforms, trace faults from the array through the inverter, MV collection, and utility interconnection, and start the work to restore or improve performance
• Create, manage, and oversee tickets for planned and unplanned service
• Coordinate service activities with field service partners, and review their quotes against the scope before work starts
• Support onsite technicians during service work and check-out calls
• Work with outside engineering firms on retrofits, repowering, and redesigns

Battery Storage, QA/QC, and Continuous Improvement (15%)

• Support our commercial BESS (battery energy storage system) program alongside the program lead, and use what we learn in the field to expand and improve our offerings
• Oversee BESS service with OEMs and field partners, and diagnose alarms and hardware faults
• Help run Omnidian's QA/QC program: review inspection and commissioning findings, and write and update SOPs

Strategy and special projects (20%)

Develop our MV equipment strategy and manage our MV service and testing partners, and bring them in early on interconnection, outage, and failure work

Lead an annual review of our preventive maintenance and aerial inspection reports to identify large remediation and repowering projects

Plan and scope special projects on older systems and follow them through execution

Work with Sales and Go-to-Market teams on new and existing products: give technical input on scope and pricing, and review contracts before signing to catch operational risk

Who You Are

• You have a safety first mindset, never allowing the compromise safety for convenience
• You manage several priorities at once and make decisions without waiting to be told.
• You know when to handle an issue yourself and when to escalate it.
• You work from a process and catch details others miss.
• You write things down: procedures, scopes, and project plans that other people can follow.
• You pick up new tools and systems quickly as the business changes.
• You stay level when a client is upset or a site is down, and you can bring the conversation back to the facts.
• You write and speak clearly, whether the reader is a client or a technician.

Where Tech Ops is Headed

Tech Ops is more reactive today than we want it to be. We're putting defined processes around the work we repeat, and you'll help build them and lead parts of it.

Service visit review, scope drafting, quote review, inspection and commissioning review, and BESS alarm triage will each get a written procedure, an owner, and a quality check, so results don't depend on who picks up the ticket.

Many of our assets today range from a few hundred kW to a few MW. We expect to take on more mid-size and large systems, from 5 to 15 MW with some larger, including community solar, for QA/QC and service. Bigger sites mean more MV equipment and more utility involvement, and often larger storage. Over time we want this person to be our in-house lead on:

MV equipment and partners: maintenance standards, testing intervals, spares, and failure response for transformers, switchgear, and protective relays, and the service partners who support them

Older systems: remediation, repowering, spare parts management and major component replacement on aging sites

QA/QC and service on larger solar and storage sites, expanding and improving our inspection and service offerings to better suit those products

Experience You'll Need

• 4+ years in solar, including at least 2 years of hands-on field work (technician, installer, or OEM field service engineer) and at least 2 years in operations, asset management, field service coordination, or technical account management
• At least 2 years of direct technical experience on solar assets of 1 MW or larger, including 600 to 1500 Vdc PV architecture and 3-phase AC connections, with root-cause troubleshooting from array strings to central inverters
• Solid understanding of National Electrical Code requirements for PV and energy storage (Articles 690, 691, 705, 706) as applied to field inspections, testing, and repair
• OSHA certification; 10 hour minimum, must hold or be willing to obtain
• Working understanding of medium-voltage systems, including collection circuits, utility interconnection standards, and protective relays (SEL or equivalent)
• Working knowledge of commercial energy storage systems, including inverter behavior, BMS alarm diagnosis, and hardware fault troubleshooting
• Experience writing or reviewing scopes of work, service agreements, customer contracts, and manufacturer warranties well enough to spot gaps and risk
• Ability to review electrical schematics, single-line diagrams, site designs, and technical submittals
• Experience using telemetry and DAS monitoring tools to tell a real operational fault from a telemetry offline condition
• Experience with ticketing platforms (Salesforce, Zendesk), plus strong Google Workspace and Excel skills

Experience That’s a Plus

Experience on 5 MW+ solar or storage sites, including community solar
Deep MV expertise, including transformer, switchgear, and relay testing or settings review, and experience working with MV service partners
Experience scoping remediation, repowering, or major retrofit projects on older systems
Experience analyzing PM or drone inspection data across a large portfolio
Quality assurance, thermography, or commissioning experience, including building punchlists and evaluating system terminations
Advanced expertise in commercial battery storage, including hands-on field service, commissioning, or warranty claim management
OSHA 30 Hour certification, NFPA 70E electrical safety training
NABCEP certification
Hands-on Salesforce experience

Culture & Benefits

• We offer a competitive total compensation package bonuses and long-term stock options so you can share in the long-term value you help create as we shape the future together.. 
• We offer a competitive benefits program for our employees and their dependents, including medical, dental, vision, disability and 401(k) administration 
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We are a learning organization. To support your professional development, we provide annual learning reimbursement for courses, certifications, or conferences.
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the roles in this career track:
• Senior Technical Operations Manager
• Manager, Technical Operations
• Sr. Manager, Technical Operations
• We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.