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Full-Time

CX Training Specialist-Sheffield

Confirmed live in the last 24 hours

Mindbody

Mindbody

1,001-5,000 employees

Wellness software for business management

Consumer Software
Healthcare

Mid, Senior

Remote in UK

Category
Customer Education & Training
Customer Success & Support
Required Skills
Communications
Requirements
  • Bachelor’s degree or equivalent experience in Education or Instructional design
  • Native or fully fluent in English
  • 3-5 years’ experience with educational programs and training
  • Experience using Learning Management Software (Articulate, Camtasia, Adobe Cloud)
  • Knowledge of adult learning styles, principals, and methodologies
  • Exceptionally self-motivated and directed with an ability to learn quickly and autonomously
  • Excellent communication and interpersonal skills: able to articulate thoughts and ideas (technical and non-technical) clearly, concisely, and persuasively
  • Ability to interact with others in a professional matter
  • Understands the importance of building professional relationships
  • Must be prepared to work a flexible schedule as the work demands based on a global customer base
  • Ability to handle multiple concurrent assignments in an autonomous environment
  • Tech savvy with the ability to quickly learn and acquire new industry, company, product, or technical knowledge efficiently
  • Previous experience working in a software or other high-tech environment required
Responsibilities
  • Deliver high quality in-person and virtual training curriculum for new hire classes, skills development, new products, and ongoing releases
  • Creates internal training resources such as one-pagers, job aids, e-learning modules, and presentation decks
  • Organizes and updates training resources in an information sharing hub such as SharePoint
  • Assists with the strategy for training content as it relates to our team member and industry trends
  • Participates in planning, go-to market meetings, and road mapping activities to identify training needs
  • Works collaboratively with cross-functional teams to enhance training experience
  • Assess and documents team member performance during the training process and provides constructive feedback to appropriate parties
  • Prioritizes deliverables effectively while balancing multiple ongoing projects
  • Identifies potential risks to training outcomes and escalates to management in a timely manner with suggested mitigations or alternative solutions
  • All other duties as assigned

Mindbody provides software solutions tailored for the health, wellness, and fitness industries. Its products help businesses manage daily operations, attract clients, and improve service offerings. Key tools include FlexKit for operational improvements, WaiverKing for digital documentation, and QuickerNotes for patient care documentation. The REACH ai tool uses artificial intelligence to automate tasks, allowing business owners to focus on their core activities. Mindbody operates on a subscription model, where businesses pay a recurring fee for access to scheduling, client management, and payment processing tools. Additionally, its partnership with ClassPass helps connect consumers with wellness services, expanding its reach. With support from Vista Equity Partners, Mindbody continues to develop solutions that meet the needs of a diverse clientele, including individual practitioners and large wellness enterprises.

Company Stage

N/A

Total Funding

$597.7M

Headquarters

San Luis Obispo, California

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • The partnership with Vista Equity Partners has bolstered Mindbody's growth and innovation capabilities, ensuring continued development of cutting-edge solutions.
  • Mindbody Capital offers a streamlined funding approach for wellness businesses, providing quick access to loans and simplified repayment structures.
  • Strategic partnerships, such as with Shoot 360 and ClassPass, demonstrate Mindbody's influence and ability to expand its market presence.

What critics are saying

  • The wellness technology market is highly competitive, requiring Mindbody to continuously innovate to maintain its leadership position.
  • Integration of new executive leadership could lead to strategic misalignments and operational disruptions.

What makes Mindbody unique

  • Mindbody's comprehensive suite of tools, including FlexKit, WaiverKing, and QuickerNotes, offers a one-stop solution for wellness businesses, unlike competitors who may focus on single aspects.
  • The strategic partnership with ClassPass significantly extends Mindbody's reach, tapping into a global audience and providing a competitive edge.
  • Mindbody's integration of AI through REACH ai for task automation sets it apart in the wellness technology space, enhancing operational efficiency for clients.