Full-Time

Associate CX Training Specialist-Sheffield

Posted on 8/20/2024

Mindbody

Mindbody

1,001-5,000 employees

Wellness software for business management

Consumer Software
Consumer Goods

Entry, Junior

Sheffield, UK

Category
Customer Education & Training
Customer Experience
Customer Success & Support
Required Skills
Agile
Communications
Requirements
  • Bachelor's degree in Education, Instructional Design or a related field.
  • 1+ years’ experience with educational programs and training
  • Familiarity with adult learning methodology and best practices
  • Proficiency in using learning management software and tools is a plus
  • Self-motivated and directed with an ability to learn quickly and autonomously
  • Excellent communication and interpersonal skills, with the ability to engage and motivate learners of diverse backgrounds
  • Strong organizational skills with keen attention to detail and ability to manage multiple tasks simultaneously.
  • Ability to adapt to an agile working environment including work assignments and priorities based on business needs
  • Passion for learning and professional development, with a commitment to promoting a culture of continuous learning within the organization.
  • Must be prepared to work a flexible schedule as the work demands based on a global customer base
  • Tech savvy with the ability to quickly learn and acquire new industry, company, product, or technical knowledge efficiently.
Responsibilities
  • Create training materials, including presentations, one-pagers, and multimedia resources, to support training initiatives and ensure clarity and effectiveness in conveying key concepts.
  • Work with the training team to implement educational strategies and methodologies
  • Implement feedback and revisions to continuously improve the quality of training content.
  • Conduct analysis of materials to ensure accuracy, completeness, and adherence to educational design standards.
  • Deliver high quality in-person and virtual training curriculum for new hire classes, skill development, new products, and ongoing releases
  • Facilitate engaging training sessions and presentations using a variety of instructional techniques and formats to accommodate different learning styles
  • Prioritizes deliverables effectively while balancing multiple ongoing projects
  • Works collaboratively with subject matter experts, trainers, and other stakeholders to gather information and ensure training objectives are met.
  • Work directly with team and external customers to ensure proficiency in team member workflows and customer experiences to help drive training improvements
  • All other duties as assigned.

Mindbody provides software solutions tailored for the wellness industry, helping businesses like fitness studios and wellness practitioners manage their operations. Their products include tools for scheduling, client management, and payment processing, as well as specialized applications like FlexKit for operational improvements, WaiverKing for digital documentation, and QuickerNotes for patient care. Mindbody's REACH ai tool uses artificial intelligence to automate various tasks, allowing business owners to concentrate on their primary services. Unlike many competitors, Mindbody operates on a subscription model, where businesses pay a recurring fee for access to their software. Additionally, their partnership with ClassPass broadens their audience reach, connecting them with a larger consumer base. The goal of Mindbody is to empower wellness businesses by providing them with the technology they need to thrive in a competitive market.

Company Stage

IPO

Total Funding

$597.7M

Headquarters

San Luis Obispo, California

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for virtual fitness classes boosts Mindbody's platform potential.
  • AI-driven personalization can enhance user engagement and retention for Mindbody.
  • Corporate wellness program expansion offers new market opportunities for Mindbody.

What critics are saying

  • Emerging wellness tech platforms pose a threat to Mindbody's market share.
  • Data privacy regulations may impact Mindbody's AI tool integration.
  • Economic downturns could affect Mindbody's subscription-based revenue model.

What makes Mindbody unique

  • Mindbody offers a comprehensive suite of tools for wellness business management.
  • The company integrates AI to automate tasks, enhancing operational efficiency.
  • Mindbody's partnership with ClassPass expands its global reach and audience.

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Benefits

Performance Bonus

INACTIVE