Associate CX Training Specialist-Sheffield

Who we are

The Customer Experience (CX) Enablement team provides resources and assistance in an effort to enable the CX organization as well as our Mindbody customers to optimize their potential in their role at the company and/or leveraging the software.

About the right team member

The CX Training Associate will create and deliver internal trainings and certifications for the Customer Experience teams. Working closely with Product, Marketing, and Customer Experience teams, you will contribute to the creation of engaging and impactful learning content, ensuring alignment with instructional goals, and delivery best practices. This role offers the opportunity to learn and grow within a collaborative and dynamic learning environment.

About the role

• Create training materials, including presentations, one-pagers, and multimedia resources, to support training initiatives and ensure clarity and effectiveness in conveying key concepts.
• Work with the training team to implement educational strategies and methodologies
• Implement feedback and revisions to continuously improve the quality of training content.
• Conduct analysis of materials to ensure accuracy, completeness, and adherence to educational design standards.
• Deliver high quality in-person and virtual training curriculum for new hire classes, skill development, new products, and ongoing releases
• Facilitate engaging training sessions and presentations using a variety of instructional techniques and formats to accommodate different learning styles
• Prioritizes deliverables effectively while balancing multiple ongoing projects
• Works collaboratively with subject matter experts, trainers, and other stakeholders to gather information and ensure training objectives are met.
• Work directly with team and external customers to ensure proficiency in team member workflows and customer experiences to help drive training improvements
• All other duties as assigned

Skills & experience

• Bachelor’s degree in Education, Instructional Design or a related field.
• 1+ years’ experience with educational programs and training
• Familiarity with adult learning methodology and best practices
• Proficiency in using learning management software and tools is a plus
• Self-motivated and directed with an ability to learn quickly and autonomously
• Excellent communication and interpersonal skills, with the ability to engage and motivate learners of diverse backgrounds
• Strong organizational skills with keen attention to detail and ability to manage multiple tasks simultaneously.
• Ability to adapt to an agile working environment including work assignments and priorities based on business needs
• Passion for learning and professional development, with a commitment to promoting a culture of continuous learning within the organization.
• Must be prepared to work a flexible schedule as the work demands based on a global customer base
• Tech savvy with the ability to quickly learn and acquire new industry, company, product, or technical knowledge efficiently