Lead Quality Control Engineer

The Role

The Field Engineering Quality Control Engineer is responsible for overseeing and managing quality assurance processes that support Field Engineering organizations within a specific Government Program. This role serves as the primary liaison between the internal program Quality Control representative, customer Quality Control organizations, and internal engineering teams, ensuring all infrastructure projects meet established engineering standards, customer requirements, and operational objectives.

Acting as the first-line point of contact for the internal program Quality Control representative and customer Quality Control personnel, the Field Engineering Quality Control Engineer provides technical leadership, facilitates inspections and audits, drives corrective actions, and ensures the accuracy of project documentation.

The Main Responsibilities

Key Responsibilities

• Serve as the primary interface between customer Quality Control representatives and internal engineering organizations regarding infrastructure quality and compliance.
• Establish and maintain strong working relationships with customer QC teams to ensure alignment on standards, expectations, inspection requirements, and resolution of quality concerns.
• Provide technical guidance and subject matter expertise to customer representatives during site evaluations, audits, and inspections.

• Schedule, coordinate, and facilitate quality control site visits to customer network locations and Lumen facilities.
• Lead pre-inspection and deployment readiness meetings to ensure customer QC personnel understand site configurations, engineering standards, and project scope.
• Assist field teams with real-time identification and resolution of quality issues whenever practical to minimize project delays and rework.

• Partner with Field Engineering leadership teams to develop, review, and enhance quality control procedures, standards, and best practices.
• Drive continuous improvement initiatives focused on improving installation quality, operational consistency, and customer satisfaction.
• Identify recurring quality trends and systemic issues, recommending corrective and preventive actions to reduce future deficiencies.

• Document inspection findings, deficiencies, and compliance risks to Field Engineering Management and applicable stakeholders.
• Coordinate follow-up activities and final inspections to ensure deficiencies are resolved and quality standards are met prior to project closure.
• Track corrective actions through completion and provide status reporting to management and customer representatives.

• Review and validate As-Built documentation to ensure accuracy, completeness, and compliance with final site conditions.
• Prepare and submit redline revisions to support the creation of accurate final engineering records.
• Ensure compliance with customer requirements, corporate standards, engineering specifications, and applicable industry best practices.

What We Look For in a Candidate

Required Competencies

• Quality Assurance and Quality Control Management
• Field Engineering and Infrastructure Deployment
• Inside Plant (ISP) Network Infrastructure
• Technical Documentation Review and Validation
• Process Improvement
• Technical Communication and Reporting
• Cross-Functional Leadership and Collaboration

Minimum Qualifications

• Bachelor’s degree in engineering, telecommunications, information technology, or a related technical discipline, or an equivalent combination of education and relevant professional experience.
• Demonstrated technical experience with telecommunications Inside Plant infrastructure, design principles, construction practices, and installation methods.
• Experience supporting site surveys, ISP design, equipment installation, and infrastructure implementation.
• Strong organizational skills and demonstrated ability to manage multiple projects, priorities, schedules, and deliverables.
• Proficiency in Microsoft Word, Excel, Visio, PowerPoint, and related business applications.
• Current, valid driver’s license.
• Active TS/SCI security clearance.
• Ability and willingness to travel up to 50%.

Preferred Qualifications

• BICSI Registered Communications Distribution Designer certification.
• Project Management Professional certification.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

What to Expect Next