Key Account Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

We are looking for a Key Account Analyst to partner with leading national and international food brands on our platform. In this role, you will work closely with Key Account Manager (KAM) and the Business Strategy team to unlock our partners' full growth potential and maximize market coverage across the Key Accounts vertical.

Over time, you will take on direct client-facing responsibilities, consulting with enterprise restaurant partners to accelerate their growth through data-driven platform campaigns, strategic promotional tools, and performance optimization.

This role offers a clear development path: outstanding performance will serve as the launchpad to transition into a full Key Account Manager (KAM) role.

Role Responsibilities

• Portfolio Growth: Support key restaurant accounts to drive sales volume, revenue, profitability, and customer experience using data analysis.

• Partner Retention & Development: Actively manage and retain enterprise partners by identifying growth levers to expand platform revenue.

• Relationship Management: Maintain close communication with key account partners to build lasting commercial partnerships.

• Brand Expansion: Maximize market presence and operational footprint across the platform.

• Commercial Planning: Execute annual, quarterly, and monthly plans with the Strategy team, aligning brand goals with platform campaigns.

• Data-Driven Strategy: Turn performance insights into proactive solutions and high-impact promo campaigns with top chains.

• BI & Metrics: Track partner health, operational quality, and build executive dashboards to guide strategic decisions.

Role Qualifications

• English Proficiency: Advanced professional fluency for business communication and executive reporting.

• Analytical Skills: Advanced Excel/Google Sheets (formulas, pivot tables, and data modeling).

• Experience: 2+ years in key account management, commercial operations, or business analysis.

• Negotiation & Acumen: Proven track record in stakeholder management, client retention, and win-win partnerships.

• Strategic Mindset: Strong ability to translate complex data into actionable business growth decisions.

• Interpersonal Agility: High adaptability to collaborate across diverse cultures and organizational levels.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms