Innovetive Petcare

Operational support for veterinary practices

Veterinary Client Service Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeCrozet, VA, USA$15 - $17 /hrIn-person

About the Job

Requirements

Previous veterinary reception experience is preferred but not required.
Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed.
Excellent communication and interpersonal skills are required.
Passion for providing exceptional client service is required.
Strong organizational skills and the ability to multitask in a fast-paced environment are required.
Comfort learning new computer systems and technology is required.
A high school diploma or equivalent is required.
Weekend availability is required as needed.
Ability to lift up to 30–50 pounds is required.

Responsibilities

Welcome clients and patients with warmth, professionalism, and compassion.
Answer incoming phone calls and schedule appointments efficiently.
Obtain and document accurate patient histories.
Process invoices and payments accurately.
Verify vaccination status and required testing.
Communicate patient arrivals and treatment needs with doctors and technical staff.
Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian.
Maintain accurate medical records and client information.
Support daily hospital operations to ensure a seamless client experience.

Desired Qualifications

Previous veterinary reception experience is preferred but not required.

Veterinary Client Service Representative

Animal Wellness Center | Crozet, VA

At Animal Wellness Center, we're dedicated to providing compassionate, high-quality veterinary care for pets and the people who love them. Our close-knit team takes pride in creating a welcoming, supportive environment where clients feel cared for and every patient receives exceptional attention.

We're looking for a friendly, organized, and service-focused Veterinary Client Service Representative to join our team. Whether you're an experienced veterinary CSR or bring exceptional customer service skills from another client-focused industry, we'd love to meet you. If you enjoy helping people, love animals, and thrive in a collaborative environment, we encourage you to apply!

What You'll Do

As one of the first people our clients interact with, you'll play an essential role in creating a positive experience for every patient and pet owner.

Client Service Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer incoming phone calls and schedule appointments efficiently
- Obtain and document accurate patient histories
- Process invoices and payments accurately
- Verify vaccination status and required testing
- Communicate patient arrivals and treatment needs with doctors and technical staff
- Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian
- Maintain accurate medical records and client information
- Support daily hospital operations to ensure a seamless client experience

This description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.

Previous veterinary reception experience is preferred but not required
Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed
Excellent communication and interpersonal skills
Passion for providing exceptional client service
Strong organizational skills with the ability to multitask in a fast-paced environment
Comfortable learning new computer systems and technology
High school diploma or equivalent
Weekend availability as needed
Ability to lift up to 30–50 pounds

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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