CRM Analyst

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

1. CRM Administration & User Support

• Manage day-to-day CRM administrative activities.
• Provide Salesforce user, data, security, and administration support.
• Serve as a contact point for users requiring troubleshooting, training, or administrative assistance.

2. Data Management & Data Quality

• Prepare CRM data for loading into Salesforce.
• Maintain CRM data integrity and quality through regular monitoring.
• Support account-data cleansing and changes before downstream processing.
• Develop reporting that helps business users identify and maintain data quality.

3. Reporting & Analytics

• Develop Salesforce reports and dashboards based on business requirements.
• Support business reviews using Salesforce data.
• Develop usage metrics to monitor Salesforce activities and adoption.

4. CRM Process Improvement & System Enhancement

• Collect enhancement ideas and business requirements from users and collaborate with IT on improvement projects.
• Research technology improvements for the CRM platform.
• Design, build, test, review, and refine Salesforce processes and functionality.
• Support cross-platform integration activities related to Salesforce.

5. Release Management, Testing & Training

• Support system testing for Salesforce updates and new application launches.
• Activate/support new CRM release features.
• Communicate system changes and provide user training.
• Develop or maintain CRM job aids, playbooks, and supporting training materials.

6. Business Partnership & CRM Adoption

• Work with divisions to understand business processes and requirements.
• Help divisions optimize processes through Salesforce.
• Support lead-to-opportunity conversion and the use of dashboards to track opportunity progression and pipeline.
• Drive effective Salesforce usage and adoption across business teams.

Your Skills and Expertise

To set you up for success in this role from day one, the following qualifications:

• Bachelor's Degree in Business Administration, or related fields.
• Minimum 3 years of experience
• Experience in CRM
• Good English communication and presentation skills.
• Healthcare, Medical Device, Pharmaceutical, or Life Sciences industry experience.

Work location: Shanghai

• Hybrid Eligible

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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