Associate Director

Job Family:

EBO Management Information System (India)

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do:

Strategic & Operational Leadership

• Develop and execute operational strategies to support client objectives, business growth, scalability, and continuous improvement initiatives.
• Drive operational excellence through effective resource planning, performance management, risk mitigation, and governance frameworks.
• Provide leadership and governance across multiple Financial operations, Quality Control, and related compliance functions.

Client & Stakeholder Management

• Serve as the primary leadership contact for client stakeholders and executive sponsors.
• Lead governance discussions, business reviews, operational performance updates, and strategic planning sessions.
• Build strong partnerships with Compliance, Risk, Quality, Training, Workforce Management, Talent Acquisition, and Operations leadership teams.
• Manage client escalations and ensure timely resolution of operational, compliance, and service-related concerns.

Operational Performance & Delivery Governance

• End-to-end project delivery, stakeholder management, roadmap planning, Risk
  management, governance, and reporting, Cross-functional team leadership
• Data analysis, data profiling, and trend identification, Data-driven decision-making and
  performance optimization, KPI definition, dashboards, and reporting
• Review performance trends and develop action plans to address operational risks, capacity challenges, quality concerns, and productivity gaps.
• Lead business reviews using data-driven insights and operational analytics.

People Leadership & Talent Development

• Lead Managers, Supervisors, Team Leads, Quality leaders, and support functions across multiple operational teams.
• Create leadership succession plans and develop future people leaders through coaching, mentoring, and structured development programs.
• Foster a high-performance culture focused on accountability, employee engagement, inclusion, and continuous improvement.
• Partner with HR and Talent Acquisition to support hiring, workforce planning, retention, and leadership development initiatives.

Transformation & Continuous Improvement

• Identify opportunities for process optimization, automation, productivity enhancement, and operating model improvements.
• Drive Lean, Six Sigma, and continuous improvement initiatives to enhance efficiency, quality, and customer outcomes.
• Support transitions, migrations, new client implementations, and business expansion programs.

Reporting & Executive Governance

• Develop and present executive-level dashboards, business reviews, operational scorecards, risk assessments, staffing plans, and strategic recommendations.
• Provide regular updates to senior leadership on performance, risks, growth opportunities, and operational health.
• Drive governance forums, steering committee discussions, and leadership reviews.

What You Will Need:

• Bachelor's degree required.
• MBA or Master's degree in Business Administration, Operations Management, Finance, or a related discipline preferred.
• 15+ years of overall experience in Operations, Delivery Management, Business Operations, or related functions.
• Minimum 5+ years of experience in a senior leadership capacity, leading large scale or complex operations.
• Proven experience managing multiple operational functions and large teams including mentoring and performance management for at least 3+ years.
• Strong experience in delivery governance, workforce/resource management, operational performance, and stakeholder management.
• Demonstrated experience in managing senior and executive stakeholders.
• Experience driving operational transformation, process improvement, automation, and organizational change initiatives.
• Experience supporting transitions, business growth, workforce scaling, or operating model changes.
• Strong experience working across global delivery models and cross-functional organizations.

What Would Be Nice To Have:

• Strong attention to detail with a focus on quality, compliance, and operational accuracy.
• Lean Six Sigma Green Belt or Black Belt
• Demonstrated ability to drive continuous process improvements, including automation initiatives.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [email protected]. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.