Front Office Ambassador

Job Description

The Front of House team at ibis Styles Sepang KLIA play an integral part of the Guest Experience, from greeting all guests as they step from their vehicles, to waving them off at the end of their stay - and everything in between to ensure their stay is the most enjoyable and wonderful experience they have ever had in a 5* hotel. No job or request is too small for this team and for this busy group, the teamwork required is undeniable and unique.

A Front Office Ambassador

• Welcomes guests with a smile and is generally the first point of contact.
• Responsible for keeping the main reception area clean and tidy.
• Reads and acknowledges all handovers and guest issues in order to be aware of any issues.
• Follows expected radio procedure and is mindful of what is communicated and how.
• Monitors the reception inbox, replying to all emails with an acknowledgment for arrivals and answering all enquiries in a timely manner, ensuring that the inbox is cleared daily.
• Answers the main phone politely, with a smile and responds to requests accordingly and in a friendly manner.
• Communicates with other teams to enquire information is shared quickly and efficiently regarding guests requirements using email, phone or talkie.
• Reports any maintenance issues using the correct procedure and in a timely manner.
• Monitors check in sheets and contact guests ahead of arrival to answer queries and prepare for arrival.
• Checks the evening handover sheet to ensure any relevant issues are brought to the team’s attention.
• Has pride in their appearance, and is dressed in a smartly presented uniform, with long hair tied back or up.
• Staffs the reception welcome cabin to ensure a warm welcome is extended to all arrivals.

Qualifications

• Previous experience in a similar level of establishment is preferred.
• Previous Front of House and guest facing experience is essential
• Experience with the booking system, Opera Cloud is essential with experience desirable.
• Strong teamwork and communication skills to effectively collaborate with the FOH team.
• Flexibility to work evenings, weekends, and holidays, as per the demands of the business.
• The ability to handle complaints and deal promptly with any issues, using tact, diplomacy and with a smile is required.
• Good health and a general level of fitness is required as carrying and moving luggage is an essential part of this role.
• Is adaptable to rota changes and is able to respond to urgent issues in a helpful and calm manner, prioritising guest welfare in the first instance.

Additional Information

Inspired Place for inspiring People

Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.

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