Experience and comfort using Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Commitment to outstanding customer service for coworkers and customers.
Industry-related experience is a plus.
Sales experience is a plus.
Experience using Salesforce is a plus.
Public speaking experience is a plus.
Responsibilities
Lead, manage, and hold team members accountable.
Ensure team members, fleet, facilities, and grounds look their best.
Develop the team's technical skills for all service offerings.
Develop the team's customer service skills and ensure jobs performed from the location meet the company's standards of quality.
Coach team members on consultative selling skills.
Foster an open and honest environment, inspire teamwork and positive morale, and attract and retain talent.
Implement and enforce company policies.
Process daily deposits.
Manage safety processes, training, and compliance at the location.
Maintain supply inventory for crews at the location.
Facilitate team member onboarding, offboarding, and promotions.
Recruit new talent based on location needs.
Solve high-level customer problems.
Serve as the branch liaison to Fleet & Facilities, Supplies, Logistics, Accounting, Recruiting, Business Development, and Marketing.
Desired Qualifications
Industry-related experience.
Sales experience.
Experience using Salesforce.
Public speaking experience.
Branch Manager
Salary: $60,000-$65,000 + Bonus Program
Start your career at the BEST Service Company in the state of Michigan!
For 50 years, Modernistic has provided our community with exceptional cleaning and restoration services across the state of Michigan. Modernistic is a family-owned, Michigan-made company and our culture is focused on Customer Delight. This means all processes, training, and methods are designed around going above and beyond for our customers and our co-workers. While we are drive and fast-growing, we also like to have fun while we work!
We are on the hunt for a Branch Manager for our Traverse City location. In this role, you'll develop and lead a growing team of talented technicians. The ideal Branch Manager candidate will have ample experience leading and coaching a team and is not afraid to roll up their sleeves and get in the trenches. The perfect candidate will hold the bar high when it comes to customer service standards and be capable of motivating others to achieve greatness. To succeed in this role, you must be detail-oriented, self-motivated, able to multi-task and prioritize, and have excellent communication and leadership skills.
If you are a world-class leader who is passionate about seeing each person on your team succeed, this could be a great opportunity! Come see for yourself!
Responsibilities
Lead, manage and hold team members accountable
Ensure all team members, fleet, facilities and grounds look their best
Develop your team's technical skills for all service offerings
Develop your team's customer service skills and ensure that all jobs performed out of your location are done in the Modernistic Way up to the highest standards of quality
Coach team members on consultative selling skills
Foster an open and honest environment for team members and inspire great teamwork and positive morale in order to attract and retain the best talent
Implement/enforce Company policies
Process daily deposits
Manage safety processes, training, and compliance at your location
Maintain supply inventory for crews at your location
Facilitate team member onboarding, offboarding and promotions
Recruit new talent based on location needs
High level customer problem solving
Serve as the liaison of your branch to other departments (Fleet & Facilities, Supplies, Logistics, Accounting, Recruiting, Business Development, and Marketing)
Requirements
3+ years of management experience
3+ years customer service experience
Experience and comfortability in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Commitment to outstanding customer service both internally (to co-workers) and externally (to customers)
Excellent written and verbal communication skills
Industry related experience is a plus
Sales experience is a plus
Experience using Salesforce is a plus
Public speaking experience is a plus
Benefits
Bonus Program: Monthly program based on branch sales & quality
Affordable Health Insurance for You and Your Family! Health Insurance is more critical than ever before, and we know the importance of keeping these costs low for our employees. Modernistic offers four unique plans on one of Michigan's largest Health Care Networks and covers 60% of premium costs for our team members and their dependents. We offer Health Savings Account Plans, which offer triple tax advantages, as well as traditional HMO style plans so you can choose the best fit for you!
Dental & Vision Insurance: You'll enjoy a variety of affordable plan options and rich benefits on Michigan's largest vision and dental networks. Dental benefits even extend to orthodontics and vision benefits offer allowances for glasses/contacts annually!
Life Insurance: To give our team members peace of mind, Modernistic covers a basic life insurance policy for every employee, plus offers buy up options for you and your dependents.
Short & Long Term Disability Insurance: We offer our team members a variety of different plan options at affordable rates. This benefit is a financial safety net for when you or your family need it most!
Pet Insurance: ModPets are also family, so we want our team members to have the opportunity to protect them too! Modernistic offers two unique plans to choose from to best keep your pet(s) happy & healthy.
401(K) with Company Match: We help our team members prepare for the future by offering a 401K plan with no management fees and a generous company match.
Paid Time Off & Paid Holidays: We only work hard so we can play hard, right? Work/life balance is important and that's why every team member is eligible for paid time away from work!
On Demand Pay: Unexpected expenses days before you get your check? Don’t fret, you can request a portion of your earned wages early (up to 3 times a pay period). It’s your money, you should have the right to use it! You have never been more in control of your check with our “On Demand Pay” program!
Employee Discount: A perk of being a Modteam member is enjoying a clean & healthy home, just like the customers we serve.
Employee Assistance Program (EAP): Members of the Modteam have access to an Employee Assistance Program that offers dozens of benefits from free counseling services to legal advice, and more!
Ability to Grow: 63% of the Executive Team at Modernistic started at an entry level position within the company. We believe in developing our people and cultivating talent from within. Depending on the position, Modernistic frequently invests in external industry training and certification for team members. 95% of positions are posted internally and team members frequently are promoted from within.
Company Cell Phone Benefit
Company Laptop
We look forward to meeting you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.