Richemont

Luxury-goods holding company acquiring maisons

Training Manager

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeTaipei City, TaiwanNo salary listedHybrid

About the Job

Responsibilities

Define, plan, and budget the training plan in coordination with the regional team, and manage training spending within guidelines and the allocated budget.
Report monthly on budget spending to the retail director.
Prepare training plans with the retail director for boutique teams to improve productivity and develop individual potential.
Implement training modules using external trainers or internal resources.
Coach boutique team members in the field to improve and monitor selling skills and client service, especially for newcomers.
Analyze mystery shopper results, develop action plans, and follow up on activities.
Roll out the yearly talent pool assessment and develop plans for each pool and personal development plans for high-jewelry talents after results are shared with Retail Performance.
Regularly meet local trainers and sales experts to source external training partners.
Manage training books and materials, proofread training documents, and translate materials for headquarters.
Coordinate annual team building for office and boutique staff for the Sales Conference.
Coach each Sales Associate on identified challenges based on feedback from performance and operations teams on retail key performance indicators, talent pool results, and priorities; provide boutique managers with points of focus.
Review boutique staff performance with boutique managers every two weeks, check whether follow-up actions for each Sales Associate have produced results, and adjust coaching.
Plan and recommend action plans to develop each boutique staff member's skillset.
Visit each boutique weekly for coaching and training follow-up, including client-profiling work, role plays, and high-jewelry selling-skills practice.
Analyze coaching results monthly, quarterly, and annually for review with the retail director and Retail Performance teams.
Submit quarterly and annual full-time-equivalent key performance indicator reports through the learning management system.
Plan high-jewelry and high-end watch talent development; coordinate boutique manager and assistant boutique manager induction and training paths with Retail Performance and Operations; register them in headquarters management training; and organize local high-jewelry boards and local watch communities.
Coordinate and organize training sessions for the high-end community to achieve business goals.
Work with the Client Development, Operations, Performance, and Marketing teams in line with the Maison's long-term strategic plan.
Ensure consistent, high service quality throughout the network through mystery shopping.
Ensure all staff understand and implement the service charter.
Coordinate boutique staff uniforms and grooming with Retail Operations.

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Key responsibility 1: Training management for boutique teams

- Planning and budget

In charge of defining, planning and budgeting training plan in coordination with the regional team. Responsible for training spending according to guidelines and allocated budget
Monthly report on budget spending to retail director

- Definition and implementation of training

Prepare training plan with retail director for boutique team to leverage their productivity & develop individual potentials
Implementation of all training modules: through externaltrainer or internal resources
Field coaching: To upgrade and monitor boutique team members’ selling skills, level of client service (Especially for new comers)
Mystery shopper: Result analysis/ Action plan and follow-up activities/ etc

- Roll out Yearly Talent pool Assessment (QUIZ) – after results are shared with Retail Performance ->development plan for each pool + HJ talents personal development plan.

- Sourcing of potential trainers: he/she needs to regularly meet local trainers, sales experts to source the best partners for external training management

- Manage all training books/ materials/ proof reading or translate training documents for HQ

- Support to coordinate annual team building for office and boutique staff for the Sales Conference .

Key responsibility 2:Training delivery & Field coaching

- After the feedback of performance & operations team on SA Retail KPIS -Talent Pool results+ priorities: Coach each SA on identified challenges.Feedback BM on points of focus

- Follow up onboutique staff performance on bi-weekly basis with the BM – check with BMthe follow up actions done for each SA have lead to results + adjust coaching

- Plan & recommend action plan for each boutique staff to grow them in their skillset

- Weekly visit to each boutique for coaching and training follow up ( CP , role plays, HJ selling skills practice )

- Monthly/quarterly/annuallyanalysis on coaching results to be reviewedwith Retail Director and Retail Performance teams.

- Submit quarterly/annually FTE KPIS report(thru LMS system )

Key responsibility 3: Boutique Talent Development (ie. High-end community - incl. HJ ＆ HEW,Enchanting Week, Poetry of time week)

- Plan HJ & HEW talent development plan . Coordinate BM and ABM induction and training path with Retail Performance – Ops – register them in HQ Management training Organize Local HJ board & LocalWatch community

- Coordinate & organize training sessions for High-end community to achieve the business goal.

- Work closely with different departments – CD, OP & Performance and Marketing team to inline with Maison’s long term strategic plan.

Key responsibility 4: Image, Service Quality and Client Care

- Ensure high level and consistency in service quality throughout the network (Mystery Shopping)

- Make sure the Service charter is understood and implemented by all staff

- Image : Responsible and coordinate boutique staff uniform and grooming – together with retail ops

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

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