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Sutherland

Global BPO providing customer lifecycle management

Associate Manager - Human Resources Business Partnering

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • Three to four years of experience in HR functional areas, including HR Business Partnering, Recruitment, HR Shared Services, Labor Compliance, Labor Relations, Occupational Health and Safety, Compensation and Benefits, Talent Development, or Payroll.
  • Advanced English proficiency.
  • Ability to provide HR consulting and effectively partner with operational and senior stakeholders.
  • Relationship-management, negotiation, and communication skills, including the ability to guide and influence operational leaders.
  • Emotional intelligence, sound judgment, and ability to manage diverse stakeholder styles in a fast-paced environment.

Responsibilities

  • Present and model HR philosophy and policies.
  • Provide policy interpretation guidance to employees.
  • Resolve employee relations issues in a timely manner through coaching and counseling.
  • Resolve employee issues related to adherence to company policies and procedures.
  • Assist with the planning, preparation, hosting, and administration of regularly scheduled required Employee Orientations.
  • Assist in documenting personnel actions and provide information to payroll.
  • Identify opportunities for process improvement and increased efficiency.
  • Lead or participate in process optimization projects.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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