Field Support Representative - Contract
About the job
- At least 3 years of experience with tactical, strategic, or Mobile Ad Hoc Networking (MANET) communications systems.
- Strong understanding of Internet Protocol (IP) networking, wireless, Global Positioning System (GPS), mobile, radio frequency (RF) propagation, and hardware and software concepts.
- Ability to perform RF link budget analysis for multipath MANET networks.
- Ability to select and model antenna configurations for interconnectivity between people, vehicles, towers, and aircraft installations.
- At least 1 year of experience as a field service representative or equivalent experience.
- Proven troubleshooting experience with communications systems and architectures.
- Ability to travel.
- Must be able to obtain a United States security clearance.
- Act as the end user's primary technical point of contact, ensuring rapid solutions to reported issues.
- Conduct equipment checks.
- Coordinate with project managers and customers to install, integrate, and repair Syzygy products and network communications systems.
- Conduct troubleshooting and root cause analysis of Syzygy products and networking hardware.
- Provide voice-of-customer feedback to the engineering team.
- Complete after-action reports and other required reports.
- Provide project technical assistance and training for customers.
- Cisco Certified Networking Associate (CCNA), CompTIA A+, or another Information Assurance Technical Level I certification in accordance with Department of Defense 8570 guidance.
- Experience with line-of-sight and beyond-line-of-sight wireless communications.
- System testing and evaluation experience.
- Experience integrating disparate systems.
- Experience with TAK servers or devices.
- Understanding of subnetting, basic routing, and switching.
About the company
Syzygy Integration provides integrated communications and engineering solutions aligned to customer needs. It starts by understanding requirements and then designs and implements end-to-end systems across hardware, software, and cloud with cross-disciplinary teams. The company differentiates itself with a single end-to-end capability set—from mobile networks to cloud—plus expertise in TAK and sensor/RF design, all coordinated around the stated requirements. Its goal is to help customers achieve reliable, maintainable communications and engineering systems that fit their operational needs.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Philadelphia, Pennsylvania
Founded
2016
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Simplify's Take
What believers are saying
- DIU awarded Syzygy a June 2026 counter-drone contract, validating Snap-E-AI-RTR.
- CBP issued a 2026 follow-on forecast worth $50 million to $100 million.
- Syzygy’s prior CBP vehicle reached $20.2 million obligated, proving repeat federal revenue.
What critics are saying
- DIU success depends on Vizgard partnership; losing Vizgard kills the edge retraining story.
- Syzygy has never raised funding, limiting hiring, product hardening, and acquisition flexibility.
- Bryan Harris sued Syzygy in 2022 over trade secrets; talent leakage remains a threat.
What makes Syzygy Integration unique
- Snap-E-AI-RTR retrains counter-drone models on-device, cutting updates from weeks to hours.
- AwareX integrates ATAK and iTAK workflows for field operators, not back-office analysts.
- CBP kept Syzygy as incumbent on C-NET through September 2031.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Life Insurance
- Paid Sick Leave
- Paid Vacation
- Paid Holidays