Nestle

Global branded foods and beverages producer

Associate Manager - VMI/CMI

Inventory ManagementPosted on Nov 12

Full-timeAmman, JordanNo salary listedIn-person

About the Job

Requirements

Two to four years of preferably operational experience in an order-fulfillment role in a similar market environment or trade structure.
Good knowledge of demand generation, supply chain, and finance processes for pricing.
Understanding of logistics processes, including materials handling from picking to delivery, transport optimization, and plant and transport route determination.
A college or university degree is required.
Basic understanding of the order-to-cash flow and key business functions outside the order-to-cash stream.
Knowledge of end-to-end supply chain processes and customer service best practices and solutions.

Responsibilities

Serve as the primary point of contact and advocate for VMI/CMI customers, ensuring accurate and timely execution and agreed customer service and satisfaction levels.
Manage the end-to-end customer replenishment process efficiently, using systems and processes to deliver solutions proactively in response to customer demand.
Deliver high-quality service and meet customer-facing service fulfillment measures.
Analyze customer behavior trends and risks of out-of-stock situations proactively.
Use planning, forecasting, and replenishment techniques to manage sales and inventory levels at customer distribution centers, taking account of input from demand and supply planning, sales, customers, and service strategy.
Generate optimized replenishment orders in Nestlé or customer VMI/CMI systems, balancing inventory and service goals using sales history, forecasts, and customer and Nestlé stock availability.
Collaborate with demand and supply planning and customer operations teams to manage out-of-stock risks and create mitigation actions, including stock allocation rules for limited stock.
Manage the end-to-end replenishment process using data integrity reports on sales history, forecasts, and stock holdings at customer distribution centers, stores, and Nestlé locations.
Analyze trends and contribute relevant input to the monthly business planning and control cycle; identify improvement opportunities by measuring replenishment elements across stock-holding locations.
Manage the VMI/CMI technical solution, including data maintenance and alignment between Nestlé and customer systems; maintain inventory-system inputs for network changes, lead times, delivery expectations, and new product introductions.
Optimize distribution costs in collaboration with physical logistics, demand and supply planning, transportation, and supply chain analytics partners.
Execute operational demand and supply review strategies to allocate stock based on business and customer priorities.
Bring customer centricity into operational meetings to support collaboration and align actions addressing out-of-stock situations.
Provide cross-functional teams with data analytics visibility to anticipate issues, agree on mitigation actions, minimize waste, and reduce availability failures through continuous improvement.
Engage professionally with customers to resolve stock-replenishment issues and concerns, serving as their primary point of contact and advocate.
Ensure customers receive accurate and timely information to manage stock-related activities.
Lead weekly and monthly operational reviews with internal and external stakeholders, providing visibility into key metrics and aligning on decisions.

Desired Qualifications

Experience working for or with a customer in a collaborative environment.
Operational experience in other supply chain functions, such as physical logistics or sales support.
Experience in related business improvement projects.
People-management experience or experience leading a team.

Main Purpose of Job
Serves as the primary point of contact and advocate for VMI/CMI customers to ensure accuracy, timeliness of execution and agreed levels of customer service and satisfaction. Responsible to efficiently managing the customer end to end replenishment process, leveraging systems and processes to consistently deliver solutions to fulfill customer demand proactively

A DAY IN THE LIFE …

Drives customer satisfaction by consistently delivering high-quality service and meeting service fulfillment measures as seen by customer lens .
Proactive data analytics on Customer Behavior Trend and out of stock risks.
Effective utilization of advanced planning, forecasting and replenishment techniques to drive sales and inventory levels at customer DCs taking in account inputs from Demand & Supply Planning, Sales, Customer and Service Strategy
Generate optimized replenishment orders in Nestlé or customer VMI/CMI system while balancing inventory and service goals using information such as sales history, forecast and customer / Nestle stock availability
Collaborate with DSP & COC to manage out of stock risks and generate effective mitigation actions required (i.e. defining stock allocation rules for limited stock)
Effectively manage replenishment end to end process leveraging data integrity reports such as sales history, forecast and stock holding within the customer Distribution Centre/Store and Nestlé locations
Analyze trends and bring relevant input into MBPC cycle Highlights opportunities for improvement by driving internal and external measurement of replenishment elements from stock holding locations (Nestlé to Customer and Customer Distribution Centre to Store)
Demonstrates effective management of the VMI/CMI technical solution, including data maintenance and alignment with Nestlé and Customer systems. Develop and maintain inputs to inventory management system, including network changes, lead-times, delivery expectations and new product introductions
Effectively optimizes distribution costs by collaborating with cross-functional business partners such Physical Logistics, Demand and Supply Planning (DSP), Transportation and Supply Chain Analytics
Executes strategies from Operational Demand & Supply Review (OpsDSR) to ensure stock allocation based on business and customer prioritization. Embed the Customer Centricity aspect to operational meetings to support collaboration and alignment of actions to solve out of stock situations. Ensure cross functional teams have visibility on data analytics to anticipate issues, agree on mitigation actions, minimize waste and drive continuous improvements to reduce availability failures.
Customer Interaction: Professionally engage with customers to resolve issues and concerns related to stock replenishment process and serve as the primary point of contact and advocate for VMI/CMI customers
Ensure right and on time information is available for Customer to manage stock related activities
Performance management: Drive WOR and MORs with internal and external stakeholders providing visibility on key metrics: DSC, Freshness, DSA and optimization - driving alignment on the key decisions.

ARE YOU A FIT?

2-4yrs of preferably operational experience in order fulfillment type of role in a similar market environment or trade structure.
Additionally, operational experience in the following areas is beneficial:
Working for or with a customer in a collaborative environment
Working in other Supply Chain functions such as Physical Logistics or Sales support
Experience in related business improvement projects
Good Knowledge about Generating Demand, Supply Chain and Finance process for pricing
Understanding of Logistics processes including Materials Handling e.g. picking to deliver, transport optimization, plant and transport route determination
College/University degree required
Basic understanding of the O2C flow and key business functions outside of the O2C stream
Supply Chain E2E Processes and Customer Service Best Practices and solutions knowledge
Preferred: People Management Experience/Lead a Team

About the Company

Nestle

Global branded foods and beverages producer

Nestlé manufactures and markets branded foods, beverages, pet care, and nutrition products in about 185 countries. Its products are produced at scale and distributed through retail, foodservice, and direct-to-consumer channels, backed by a global R&D network. Distinctive factors include its enormous global footprint, a diversified lineup from coffee to pet care to infant nutrition, and the combination of retail plus professional channels. Its goal is to provide reliable, high-quality nutrition to people worldwide while advancing nutrition science through its research and brands.

Company size: 10,001+
Company stage: IPO
Headquarters: Vevey, Switzerland
Founded: 1866

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