ISTF Membership Recruitment Coordinator

Job Title

ISTF Membership Recruitment Coordinator

Agency

Texas Division of Emergency Management

Department

Readiness & Response Programs Section

Proposed Minimum Salary

$5,250.00 monthly

Job Location

Austin, Texas

Job Type

Staff

Job Description

GENERAL DESCRIPTION:

The Texas Division of Emergency Management (TDEM) is an emergency response entity, and this status can affect working hours, travel and changing duties as needed.

The Incident Support Task Force (ISTF) Membership Recruitment Coordinator, under general direction, plans and coordinates activities to support recruitment, outreach, and enrollment of members of the ISTF membership program throughout the state of Texas. Works with internal and external stakeholders, including TDEM staff, governmental agencies and community organizations to provide membership program awareness, recruit and enroll members, and provide technical support and guidance during the application/enrollment, and reimbursement process. The ISTF Membership Recruitment Coordinator may serve in a tertiary-level support role within daily and State Operations Center (SOC) activation operations. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

*Salary is a fixed rate and is non-negotiable.

*This position is located on-site and not subject to telecommuting.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Conduct general and targeted outreach and recruitment/enrollment activities to obtain and retain members of the ISTF membership program.

• Utilize recruitment and enrollment strategies to meet ISTF membership recruitment metrics and ensure placement of sufficient number of qualified ISTF members to meet operational needs.

• Determine type of reservist roles members of the ISTF membership program qualify for.

• Maintain accurate records of all potential and actual memberships through the appropriate tools.

• Assist in planning, organizing, and coordinating membership programs that involve local, state, and federal agencies, volunteer groups, and the public.

• Assist in the developing or refining goals for the Incident Support Task Force Division and legislative reporting in compliance with House Bill 6 from the 86th Legislative Session and Code 418 requirements.

• Assist in creating and maintaining ISTF membership recruitment documents (i.e., brochures, PowerPoints, forms, guides, etc.) and related recruitment/enrollment giveaways.

• Coordinate and deliver ISTF membership presentations to local governments, emergency response organizations, regional organizations, other state agencies, volunteer groups, disaster non-profit organizations and private industry.

• Respond to inquiries regarding ISTF membership program.

• Provide technical assistance and guidance to local governments regarding ISTF membership program application, enrollment, and reimbursement processes.

• Support the development and ongoing refinement of the ISTF Membership Program goals and plans to include both in-person and digital strategies. Assist in evaluating and modifying recruitment strategies based on lessons learned.

• Assist with projects defining response and recovery support through ISTF membership cadre.

• Working across the ISTF sections, supporting the development of operational plans and administrative continuity.

• Prepare or gather metrics and data reporting related to membership deployment and reimbursement related to disasters.

• Assist and support other TDEM functions during planned and unplanned incidents and events.

• Facilitate workshops and meetings.

• Assist in the identification of best practices for member recruitment and retention and then provides training to the regional ISTF coordinators/liaisons around the state.

• Attend recruitment and enrollment activities for the ISTF membership program.

• Assist in SOC activations when necessary. Serve as a tertiary-level deployment cadre member, available to assist with deployment and monitoring of membership during SOC activations or other disasters/events.

• Face-to-face and person-to-person interactions are required.

• Maintain a regular course of attendance during authorized work schedule and work extended hours when needed.

• Ability to travel up to 40%.

• Performs related work as assigned.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

MINIMUM QUALIFICATIONS:

Education – Bachelor’s degree or equivalent combination of education and experience.

Experience – Two (2) years’ related work experience.

*Additional work experience of the type described may be substituted in lieu of the education requirement on a year-for-year basis. Note: thirty (30) semester hours is to be considered equivalent to one (1) year of education. A completed advanced degree in a relevant field may also be substituted in lieu of work experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of general recruitment, enrollment and retention strategies related to membership programs.

• Working knowledge of, or the ability to rapidly assimilate information related to TDEM, state, and federal, regulations, legislation, guidelines, policies, and procedures. Knowledge of the principles and practices of emergency management, disaster preparedness, emergency response or disaster recovery and of program planning, implementation, and monitoring.

• Must exercise excellent interpersonal skills - position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with external and internal stakeholders.

• Skill in communicating and presenting to diverse small and large groups. Ability to convey technical information in layman terms that can be understood by people with a variety of educational and working backgrounds.

• Must be analytical, detail-oriented, and able to multi-task without sacrificing accuracy or timeliness. Ability to analyze problems, identify causative factors, and apply actions to effectively resolve current, and prevent recurrences of, problem conditions.

• Must be organized, flexible, and able to prioritize in a multi-demand environment. Knowledge of methods of prioritizing, planning, organizing, and carrying out multiple technical projects which frequently are underway simultaneously.

• Must be able to responsibly handle sensitive and confidential information and situations.

• Must be able to work in a safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices. May be required to work in adverse environments or weather conditions.

• Ability to work other than normal working hours, including during disasters and emergencies, sometimes for extended periods with limited relief. Must be able to deploy on short notice.

• Skill in operating a variety of office and specialized equipment including a laptop computer with a variety of software (e.g., Microsoft Office Suite, e.g., Word, Excel, Access, PowerPoint), plotter, projectors, camera, GPS device, binoculars, palm device, communications devices such as two-way radio, satellite radio/phone, and other specialized audio-visual equipment.

REGISTRATION, CERTIFICATION OR LICENSURE:

• Complete and obtain certification in IS-100, IS-200, IS-700, IS-800 FEMA courses within twelve (12) months of employment and any other training as determined.

• Valid Texas Driver’s License.

*Additional Military Crosswalk (occupational specialty code) information can be accessed at: http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions.

*Resumes are not accepted in lieu of an application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.