Technician - Kitchen & Laundry

Job Description

Position Overview

The Kitchen & Laundry Technician is responsible for the installation, maintenance, repair, and optimal operation of all kitchen and laundry equipment throughout the resort. Working under the guidance of the Engineering leadership, this role ensures that all related mechanical and electrical systems function efficiently, safely, and in accordance with Rixos brand standards, supporting seamless operations and an exceptional guest experience.

Key Responsibilities

Technical Operations & Maintenance

• Execute all mechanical, electrical, and associated maintenance work for kitchen and laundry equipment to the highest professional standards.
• Diagnose technical issues and respond promptly to equipment breakdowns or operational concerns.
• Perform assigned tasks independently while ensuring full compliance with engineering procedures and safety standards.
• Ensure timely completion of daily tasks and maintenance schedules.

Equipment, Inventory & Workshop Management

• Monitor and control spare parts, tools, and consumables within the workshop.
• Raise requisitions and ensure adequate stock levels for uninterrupted operations.
• Maintain tools and equipment in good working condition at all times.

Operational Support & Coordination

• Act immediately on issues and concerns related to kitchen and laundry operations.
• Support guest requirements related to equipment functionality when required.
• Work collaboratively with Engineering colleagues and other departments to ensure operational efficiency.
• Assist with Task Force Teams during new openings or special operational projects.
• Carry out any other reasonable duties as assigned by Engineering leadership.

Safety, Emergency & Compliance

• Be fully familiar with the hotel’s emergency procedures and remain prepared to respond effectively to any emergency situations.
• Ensure all work is carried out in compliance with health, safety, and environmental regulations.
• Adhere strictly to Rixos Engineering Policies & Procedures and Operational Standards Manuals.

ISO Integrated Management System (IMS) Compliance

• Comply with all ISO Integrated Management System requirements, including:
  • Quality Management (ISO 9001)
  • Environmental Management (ISO 14001)
  • Food Safety Management (ISO 22000)
  • Customer Complaint Handling (ISO 10002)
• Actively participate in:
  • Risk management and safety programs
  • Environmental impact assessments
  • Pollution prevention initiatives
  • Energy and water conservation efforts
  • Continuous improvement and guest satisfaction initiatives

Qualifications

• Education: Diploma or Certificate in Mechanical, Electrical Engineering, or a related technical field.
• Experience: Minimum 3 years of experience in a similar role, preferably within a hotel, resort, or large commercial facility.
• Language: Working knowledge of English.
• Technical Competencies:
  • Strong knowledge of kitchen and laundry equipment systems
  • Solid mechanical and electrical troubleshooting skills
  • Ability to work independently with minimal supervision
  • High level of safety awareness and discipline

Core Values & Behavioral Competencies

Sincerity & Transparency

• Demonstrate professionalism, honesty, and integrity.
• Take accountability for actions and results.
• Share knowledge and learn from mistakes to prevent recurrence.

Reliability & Teamwork

• Follow through on commitments and assigned responsibilities.
• Work effectively both independently and as part of a team.
• Maintain a positive, approachable, and cooperative attitude.
• Build strong working relationships with colleagues and guests.

Excellence in Hospitality

• Demonstrate a strong commitment to quality and operational excellence.
• Support financial efficiency through responsible use of resources.
• Uphold and promote Rixos Policies & Procedures at all times.

Quality Management & Continuous Improvement

• Continuously seek opportunities for improvement and innovation.
• Never settle for mediocre performance or workmanship.
• Provide constructive feedback to support team and operational development.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.