WESCO International
Global B2B distribution and logistics
Customer Service Representative - Utility
About the job
- A high school degree or equivalent is required.
- Two to four years of relevant experience is required.
- Solid interpersonal skills are required to work effectively in a diverse working environment.
- Ability to communicate effectively both verbally and in writing.
- Ability to work well under pressure.
- Strong attention to detail.
- Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Computer literacy, including effective working skills with Microsoft Word, Excel, and email.
- Support the customer base by answering questions, addressing concerns and account inquiries, and handling customer complaints.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison with other departments when necessary.
- Provide backup support to the sales counter for walk-in and telephone inquiries.
- Respond to customer inquiries by telephone, email, and walk-ins to provide inquiry or problem resolution.
- Resolve routine and non-routine customer problems and communicate solutions or requested information.
- Analyze customer service needs and refer customers to other service or technical departments for follow-up as needed.
- An associate degree or Canadian college diploma is preferred.
About the company
Wesco International distributes electrical, industrial, and communications products to business customers and provides logistics and supply chain services. It operates through three business units: Electrical & Electronic Solutions, Communications & Security Solutions, and Utility & Broadband Solutions. With about 800 branches and offices in around 50 countries, Wesco combines thousands of manufacturer parts with warehousing and distribution to support procurement and logistics for customers like contractors, data centers, security firms, and government agencies. Its goal is to be a reliable, end-to-end partner for multinational and local customers by delivering broad product access and integrated supply chain solutions.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Pittsburgh, Pennsylvania
Founded
1922
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Simplify's Take
What believers are saying
- Q2 2026 sales hit $6.7 billion, backlog rose 60%, and guidance increased.
- Data center sales reached $1.5 billion in Q2 2026, up 45%.
- A multiyear hyperscale grid-services award expands UBS and deepens power-solutions exposure.
What critics are saying
- On August 11, ExfilSquad breached Wesco's cloud CRM, threatening customer trust.
- Management guided 2026 free cash flow to $300 million-$600 million amid working-capital strain.
- A major data leak or recurring cloud compromise can erode integrator relationships fast.
What makes WESCO International unique
- One Wesco cross-selling links EES, CSS, and UBS into bundled infrastructure deals.
- Wesco Data Center Solutions and UBS span power, security, networking, and grid services.
- Supplier relations promotions on August 31 and August 11 sharpen channel execution.
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Benefits
Hybrid Work Options
Professional Development Budget
Company News
Wesco earns 2026 Great Place To Work Certification(TM). Sep 18, 2026, 12:00 ET PITTSBURGH, Sept. 18, 2026 /PRNewswire/ - Wesco International (NYSE:WCC), a leading provider of business-to-business distribution, logistics services and supply chain solutions, is proud to be Certified(TM) by Great Place To Work(R) for the third year in a row. The prestigious award is based entirely on what current employees say about their experience working at Wesco. This year, 83% of employees who responded to the survey said Wesco is a great place to work, far exceeding the average rating across U.S. companies of 57%. "As a someone new to the Wesco team, what stands out to me from the survey is the clear connection between our people, our culture and our ability to deliver for our customers," says Anthony S. Marino, Executive Vice President and Chief Human Resources Officer. "This recognition reflects the strength of our talent and the special environment our teams are building with our leaders - one that helps employees perform at their best and keep the world running." Wesco's management team was rated positively by employee survey respondents for treating employees fairly, regardless of race, gender, or sexual orientation, with responses to those statements ranking at 89% or above. In addition, 97% of survey respondents indicated that Wesco is a physically safe place to work. The survey results also indicated that 91% of respondents reported they can take time off work when needed. "Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work. She emphasizes that Certification is the sole official recognition earned by the real-time feedback of employees regarding their company culture. "By successfully earning this recognition, it is evident that Wesco stands out as one of the top companies to work for, providing a great workplace environment for its employees." You can see more of Wesco's results at their Great Place To Work Company Profile page here: https://www.greatplacetowork.com/certified-company/1421401 Great Place To Work is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. According to Great Place To Work research, job seekers are 4.5 times more likely to find a great boss at a Certified great workplace. Additionally, employees at Certified workplaces are 93% more likely to look forward to coming to work. About Wesco Wesco International (NYSE: WCC) builds, connects, powers and protects the world. Headquartered in Pittsburgh, Pennsylvania, Wesco is a FORTUNE 500(R) company with approximately $24 billion in annual sales in 2025 and a leading provider of business-to-business distribution, logistics services and supply chain solutions. Wesco offers a best-in-class product and services portfolio of Electrical and Electronic Solutions, Communications and Security Solutions, and Utility and Broadband Solutions. The Company employs approximately 21,000 people, partners with the industry's premier suppliers, and serves thousands of customers around the world. With millions of products, end-to-end supply chain services, and significant digital capabilities, Wesco provides innovative solutions to meet customer needs across commercial and industrial businesses, technology companies, telecommunications providers, and utilities. Wesco operates more than 700 sites, including distribution centers, fulfillment centers, and sales offices in approximately 50 countries, providing a local presence for customers and a global network to serve multi-location businesses and global corporations. About Great Place to Work Certification(TM) Great Place To Work(R) Certification(TM) is the most definitive "employer-of-choice" recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience - specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified. About Great Place To Work(R) As the global authority on workplace culture, Great Place To Work(R) brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All(TM) Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work Certified(TM) or receiving recognition on a coveted Best Workplaces(TM) List. Contact Jennifer Sniderman Vice President, Corporate Communications 717-579-6603 SOURCE Wesco International
Wesco makes succession move for EES Supplier Relations leader. The electrical supplies distributor promoted its veteran director of supplier relations from its Communications & Security Solutions unit to take the role. Wesco International announced Aug. 31 that it has promoted Ben Jaffe to Vice President of Supplier Relations for its Electrical & Electronic Solutions (EES) organization, effective Sept. 7. Jaffe will lead EES supplier strategy, executive engagement, category performance, pricing and assortment strategy, working capital optimization and field alignment. Wesco said he will work across the company to strengthen supplier partnerships and drive growth across its electrical and electronic portfolio. "Building on his success leading our global security and pro AV supplier strategy, Ben will help deepen trusted supplier relationships and create new opportunities for mutual growth and success across our electrical and electronic portfolio," said Danny Castillo, Wesco Executive Vice President and General Manager of EES. EES is one of Wesco's three business segments alongside CSS and Utility & Broadband Solutions. The unit generated $2.51 billion in 2Q26 sales, up 11.2% year-over-year and accounting for approximately 38% of Wesco's $6.67 billion in total quarterly sales. EES organic sales increased 10.9%, driven by construction and OEM demand alongside pricing gains. Wesco was No. 1 on MDM's 2026 Top Electrical/Data/Security Distributors list with $23.5 billion in 2025 annual revenue. Jaffe joined Wesco in 2018 and most recently served as Senior Director of Global Supplier Relations for its Communications & Security Solutions (CSS) organization. In that position, he led supplier partnerships across Wesco's security and professional audiovisual businesses. He brings 20 years of experience across supplier relations, sales operations, global procurement and transportation management in manufacturing and distribution organizations. Jaffe succeeds Peter Bordonaro, who retired after 34 years with Wesco. Jaffe will be based in the company's Glenview, IL, office and report to Castillo. The promotion follows another supplier- and channel-focused leadership move announced Aug. 11, when Wesco promoted Greg Lindblad to Vice President of Global Channel Sales for converging technologies within its CSS organization. Lindblad was tasked with leading the company's worldwide channel strategy and working with major global integrators across security, pro A/V, networking, infrastructure, software and services. Earlier, Wesco promoted a new sales leader to lead its Construction Solutions segment in June. That announcement came shortly after Wesco reported record 2Q26 sales and a roughly 60% year-over-year increase in backlog on July 30. The Pittsburgh-based distributor also raised its 2026 organic sales growth outlook to 9%-11%. Recommended Reading
Wesco recognized with 2026 Blackbaud Impact Award for advancing global community impact through collaboration. PITTSBURGH, August 26, 2026 /3BL/ - Wesco International (NYSE: WCC) announced it has been named a Europe winner in the 2026 Blackbaud Impact Awards, earning the Silo Buster Award for its leadership in transforming Wesco Cares from a primarily U.S.-based initiative into a more globally integrated community impact program. The award recognizes organizations and individuals that are leveraging technology, innovation, and data-driven strategies to advance their missions, strengthen communities, and drive meaningful, lasting social impact. Over the past several years, Wesco has expanded the reach of Wesco Cares throughout Europe by building a more connected, globally aligned approach to community engagement. Through the use of Blackbaud YourCause and Impact Edge, the company established consistent governance practices, strengthened nonprofit vetting processes, launched an EMEA Client Engagement Fund and created new opportunities for employees to participate in giving and volunteerism. These efforts helped transform Wesco Cares into a more integrated, data-driven global program and contributed to an over 400% year-over-year increase in employee engagement in the United Kingdom. "This recognition reflects what can happen when people come together around a shared commitment to making a difference," said John Engel, Chairman, President and Chief Executive Officer of Wesco. "Across Wesco, our employees are passionate about supporting the communities where we live and work. Their dedication has helped expand the reach of Wesco Cares, strengthen community partnerships and create more opportunities for employees to give back. We are honored by this recognition and proud of the positive impact our teams continue to make around the world." The Silo Buster Award recognizes organizations that have broken down barriers, increased collaboration and connected people, processes and data to achieve greater impact. Wesco was selected for its success in integrating philanthropy into its EMEA business strategy, aligning regional and global efforts, and creating a more unified approach to community investment and employee engagement. The initiative demonstrates how collaboration, technology and shared accountability can drive sustainable results across a global organization. Additional highlights from Wesco's award-winning initiative include: * Established formal governance, charity vetting and approval processes to support scalable growth across EMEA. * Launched the EMEA Client Engagement Fund, connecting community impact with customer and business relationships. * Added regional sustainability leadership to Wesco Cares governance, helping align local priorities with global strategy. * Increased combined employee engagement in the United Kingdom by over 400% year over year through expanded volunteer and giving opportunities. * Created a more globally integrated model for philanthropy that offers employees around the world meaningful ways to give back. This year's Blackbaud Impact Awards celebrate organizations and leaders across Europe, North America and Asia Pacific that are breaking down barriers, accelerating innovation and transforming how social impact is delivered. Winners were selected from a global field of applicants representing nonprofits, educational institutions, healthcare organizations, foundations and purpose-driven companies. "The organisations and individuals recognised through this year's Blackbaud Impact Awards demonstrate what's possible when mission-driven leadership is paired with innovation," said Todd Lant, chief customer officer, Blackbaud. "Across Europe and around the world, they're using technology, data, and creativity to deepen engagement, deliver measurable outcomes, and build stronger communities. We're proud to celebrate their success and the meaningful impact they're creating." Blackbaud will honor winners during bbcon 2026, the company's annual technology conference. Learn more about the Blackbaud Impact Awards and this year's winners at Blackbaud Impact Awards. About Wesco Wesco International (NYSE: WCC) builds, connects, powers and protects the world. Headquartered in Pittsburgh, Pennsylvania, Wesco is a FORTUNE 500(R) company with approximately $24 billion in annual sales in 2025 and a leading provider of business-to-business distribution, logistics services and supply chain solutions. Wesco offers a best-in-class product and services portfolio of Electrical and Electronic Solutions, Communications and Security Solutions, and Utility and Broadband Solutions. The Company employs approximately 21,000 people, partners with the industry's premier suppliers, and serves thousands of customers around the world. With millions of products, end-to-end supply chain services, and significant digital capabilities, Wesco provides innovative solutions to meet customer needs across commercial and industrial businesses, technology companies, telecommunications providers, and utilities. Wesco operates more than 700 sites, including distribution centers, fulfillment centers, and sales offices in approximately 50 countries, providing a local presence for customers and a global network to serve multi-location businesses and global corporations. About Blackbaud Blackbaud (NASDAQ: BLKB) is the world's leading provider of AI-powered solutions for social impact. Serving nonprofits, educational institutions, companies committed to corporate social responsibility, and individual change makers, Blackbaud propels impact at scale with the sector's most intelligent solutions for fundraising and engagement, education solutions, financial management and CSR and grantmaking. With the deepest expertise powered by the world's largest philanthropic data set, the most connected workflows, and the most powerful impact network, Blackbaud's solutions are building a future where resources are unleashed at the speed of need. Blackbaud has been recognized by Fast Company, Newsweek, Quartz, Forbes and more for AI innovation, responsible leadership and workplace excellence. Blackbaud has operations in the United States, Australia, Canada, Costa Rica, India and the United Kingdom, supporting users in 100+ countries. Learn more at www.blackbaud.com or follow Csr Company on X/Twitter, LinkedIn, Instagram and Facebook. Contact Information: Jennifer Sniderman Vice President, Corporate Communications [email protected]
Wesco Named a finalist in the 2026 Blackbaud Impact Awards. WCC | 1 hour ago Wesco Named a Silo Buster Award Finalist PITTSBURGH, PA / ACCESS Newswire / August 13, 2026 / Stockhouse Publishing Ltd. is proud to announce that Wesco has been named a finalist in the 2026 Blackbaud Impact Awards, which celebrates outstanding organizations and leaders who are advancing their missions, strengthening their communities, and achieving extraordinary results with technology from Blackbaud, the world's leading provider of AI-powered solutions for social impact. Presented by Blackbaud, the world's leading provider of AI-powered solutions for social impact, the awards recognize changemakers across the nonprofit, education, healthcare, foundation, and corporate social responsibility sectors who are creating meaningful impact in their communities and around the world. Wesco was named a finalist in the 2026 Blackbaud Impact Awards' Silo Buster category, which recognizes organizations that break down barriers, foster collaboration and drive greater impact through teamwork and innovation. Wesco was recognized for its efforts to unite employees across regions, functions and business groups through Wesco Cares, creating a more connected approach to giving, volunteerism and community impact. By bringing together teams around a shared purpose and leveraging technology to expand participation and measure outcomes, Wesco has strengthened employee engagement while increasing support for nonprofits and communities around the world. "At Wesco, we believe our greatest impact comes when we work together," said John Engel, Chairman, President and Chief Executive Officer. "This finalist recognition reflects the dedication of employees across our company who have embraced opportunities to support their communities and each other through Wesco Cares. We are honored to be recognized by Blackbaud and proud of what our teams have accomplished together." For more than four decades, Blackbaud has partnered with organizations across the social impact ecosystem-including nonprofits, healthcare organizations, educational institutions, foundations, and companies dedicated to doing good. The Blackbaud Impact Awards shine a spotlight on customers that are embracing innovation, breaking down barriers, and delivering measurable outcomes for the people and causes they serve. "The stories behind this year's finalists highlight the incredible ingenuity, resilience, and passion that define the social impact community," said Todd Lant, chief customer officer, Blackbaud. "Across sectors and geographies, these organizations are finding innovative ways to solve challenges, strengthen connections, and create lasting change. We're honored to celebrate their achievements and the impact they're making every day." The Blackbaud Impact Awards continue to grow as a global celebration of customer excellence. The 2026 finalists represent a diverse group of organizations and leaders from around the globe who are transforming how social impact work is delivered. Finalists were selected fromnominations spanning multiple sectors, regions, and award categories, reflecting the breadth and scale of the Blackbaud customer community worldwide. Winners of the 2026 Blackbaud Impact Awards will be announced on August 18, 2026. Blackbaud will continue the celebration throughout the year, including award presentations and recognition at bbcon 2026 in Columbus, Ohio; London, England; and Sydney, Australia. To learn more about the Blackbaud Impact Awards, view finalist profiles, and stay informed about the winner announcement, visit blackbaud.com/impact-awards. About Wesco Wesco International (NYSE:WCC) builds, connects, powers and protects the world. Headquartered in Pittsburgh, Pennsylvania, Wesco is a FORTUNE 500(R) company with approximately $24 billion in annual sales in 2025 and a leading provider of business-to-business distribution, logistics services and supply chain solutions. Wesco offers a best-in-class product and services portfolio of Electrical and Electronic Solutions, Communications and Security Solutions, and Utility and Broadband Solutions. The Company employs approximately 21,000 people, partners with the industry's premier suppliers, and serves thousands of customers around the world. With millions of products, end-to-end supply chain services, and significant digital capabilities, Wesco provides innovative solutions to meet customer needs across commercial and industrial businesses, technology companies, telecommunications providers, and utilities. Wesco operates more than 700 sites, including distribution centers, fulfillment centers, and sales offices in approximately 50 countries, providing a local presence for customers and a global network to serve multi-location businesses and global corporations. About Blackbaud Blackbaud (NASDAQ:BLKB) is the world's leading provider of AI-powered solutions for social impact. Serving nonprofits, educational institutions, companies committed to corporate social responsibility, and individual change makers, Blackbaud propels impact at scale with the sector's most intelligent solutions for fundraising and engagement, education solutions, financial management and CSR and grantmaking. With the deepest expertise powered by the world's largest philanthropic data set, the most connected workflows, and the most powerful impact network, Blackbaud's solutions are building a future where resources are unleashed at the speed of need. Blackbaud has been recognized by Fast Company, Newsweek, Quartz, Forbes and more for AI innovation, responsible leadership and workplace excellence. Blackbaud has operations in the United States, Australia, Canada, Costa Rica, India and the United Kingdom, supporting users in 100+ countries. Learn more at www.blackbaud.com or follow Stockhouse Publishing Ltd. on X/Twitter, LinkedIn, Instagram and Facebook. Contact Information: Jennifer Sniderman Vice President, Corporate Communications [email protected]
Wesco promotes veteran sales leader to VP of Global Channel Sales. An 11-year Wesco/Anixter leader will direct Wesco's worldwide channel strategy for converging technologies, working with its largest global integrators across security, pro A/V, networking and related solutions. Electrical, communications and security supplies distributor Wesco International announced Aug. 11 that it has promoted Greg Lindblad to Vice President of Global Channel Sales for converging technologies within its Communications & Security organization. Lindblad previously served as Senior Director of Global Sales and Strategy for Security Solutions and brings more than 20 years of experience across technology manufacturing and distribution. In his new role, Lindblad will work with Wesco's largest global integrators to leverage the company's converging technologies portfolio, which spans security, professional audiovisual, networking, infrastructure, software and services. "Building on his success leading our global security integrator strategy, Lindblad will now lead our worldwide channel strategy, helping our largest global integrators leverage the full breadth of Wesco's converging technologies portfolio," said Tara Dunning, Wesco Vice President of Converging Technology, Global Strategy & Sales. Wesco introduced its converging technologies strategy in 2025 as an effort to better connect its portfolio, expertise and workforce around integrator needs while expanding connected solutions and market growth. The promotion follows another internal leadership move announced in June, when Pittsburgh-based Wesco promoted Jared Hoover to Vice President of Construction Solutions. Hoover previously served as Senior Director of Sales and has held leadership roles with Wesco Energy Solutions and the company's construction lighting business. Wesco - No. 1 on MDM's 2026 Top Electrical/Data/Security Distributors list - most recently reported record 2Q26 sales of $6.67 billion, up 13% year-over-year, while organic sales increased 12.6%. The company said backlog climbed about 60% to a record level, driven in part by data center awards. Communications and Security Solutions sales increased 18% to $2.68 billion during the quarter, including approximately 45% growth for Wesco Data Center Solutions. Wesco also raised its 2026 organic sales growth forecast to 9%-11% from 5%-8%. Recommended Reading