Customer Service Research Representative

Description

This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a critical project. You will manage complex variables such as pricing structures, software-driven instrument configurations, and technical specifications—requiring both technical aptitude and exceptional attention to detail. The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat.

Key Responsibilities

Technical Onboarding & Research

• Conduct in-depth research for new and existing customer account setups
• Ensure all technical specifications are accurate and properly configured

Financial Precision

• Manage and audit pricing concessions
• Maintain strict billing accuracy—small errors have big impacts

System Integration (CRM & ERP)

• Maintain data integrity across CRM and ERP systems
• Ensure alignment between customer-facing requests and backend configurations

Workflow Agility

• Transition quickly between technical audits and customer inquiries
• Thrive in a fast-paced, high-demand environment

Information Retention

• Track detailed account nuances and configurations with strong memory recall

Requirements

• 5 years of experience in a technical customer service, research, or account management role
• Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases
• Proactive, solution-oriented mindset with a strong “get-it-done” approach
• Exceptional attention to detail with the ability to identify errors and inconsistencies
• Ability to manage high-volume workloads and effectively multitask in a fast-paced environment
• Proven reliability with a strong sense of ownership and follow-through
• Strong analytical and problem-solving skills with a research-driven mindset