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Corewell Health

Integrated not-for-profit healthcare system

Lead Support Services Technician

Operations & LogisticsPosted on Nov 10
Full-timeGrand Rapids, MI, USANo salary listed

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Two years of relevant experience performing included job-profile tasks or related work are required.
  • Patient Transport assignments require American Heart Association or American Red Cross Basic Life Support certification within 90 days.

Responsibilities

  • Maintain shift accountability for Support Services team member duties in a cost-effective and efficient manner.
  • Assist the leader in coordinating and facilitating daily operations, address customer and employee relations concerns or issues, and ensure daily tasks are completed.
  • Conduct quality audit inspections with employees.
  • Assist the team with training, scheduling, and workflow.
  • Direct and maintain accountability for complex, multifaceted programs.
  • Provide administrative support using appropriate software and tools, and act as a subject matter expert and resource for the team.
  • Perform assigned job-profile duties as a team member and complete special projects with specific direction.
  • Own daily operations and initiatives, including team member schedules and assignments, quality assurance, policies and procedures, and regulatory compliance.
  • Communicate with hospital staff, visitors, and patients or residents to provide customer service and care, including greeting people and supporting hospital navigation.
  • Assist with development, data collection, analysis, and action plans for the area of responsibility.
  • Act on behalf of the upline to resolve work-related issues or report issues to the upline.
  • Navigate between campuses as needed to support operations.
  • Collaborate with team members and other departments to ensure continuity and coordination of services.

Desired Qualifications

  • An associate's degree or equivalent is preferred.
  • One year of relevant customer-service or related experience is preferred.
  • One year of leadership experience is preferred.
  • For Patient Transport assignments, American Heart Association or American Red Cross Basic Life Support Instructor certification is preferred within 90 days.
  • For Patient Transport assignments, an EPIC Credentialed Trainer certification is preferred upon hire.
  • For Nutrition Services assignments, National Restaurant Association ServSafe Allergen, ServSafe Manager, or ServSafe Handler certification is preferred within 90 days.
  • For Environmental Services assignments, Health Care Environmental Services Technician certification is preferred within one year.

About the Company

Corewell Health

Integrated not-for-profit healthcare system

Corewell Health is a not-for-profit, integrated health system in Michigan formed by combining Beaumont Health and Spectrum Health. It operates 22 hospitals and over 300 outpatient locations, and it also offers health coverage through its provider-sponsored Priority Health plan. The system covers a full continuum of care—from hospital-based services and outpatient care to post-acute services—and it finances and delivers care within one organization to improve outcomes and control costs. Corewell Health serves individuals, families, and employers, and it supports innovation through Corewell Health Ventures, its venture capital arm that invests in healthcare technology. Compared with many competitors, Corewell Health combines care delivery, financing (insurance), and investment in new technologies under a single not-for-profit umbrella, aiming to align incentives and reduce fragmentation across the care journey.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Southfield, MI
Founded
2022

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