M

Marsh

Global insurance brokerage and risk advisory

Insurance Operations Analyst - OCIP

InsuranceConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listedHybrid

About the Job

Requirements

  • Experience in operations, functional support, request handling, or platform administration.
  • Ability to use email and spreadsheets for tracking; familiarity with Summit and ticket-tracking tools is desirable.
  • Ability to interpret insurance policies and validate operational parameters associated with certificates.
  • Strong organization, rigor, attention to detail, focus on closure, and clear written communication; judgment to prioritize, escalate, and safeguard user and client information.

Responsibilities

  • Administer OCIP user creation, activation, reactivation, modification, and blocking requests, validating background information, company or subsidiary, policy, and required profile.
  • Manage profiles, roles, and permissions, verifying alignment with the company, subsidiary, holding company, policy, and requested function; escalate exceptional privileges when applicable.
  • Address questions and access problems with the OCIP module and related systems, recording, analyzing, and escalating functional or technical errors.
  • Maintain current information on companies, holding companies, policies, and associated data, controlling duplicates and inconsistencies.
  • Manage the support queue through daily review, identifying urgent and followed-up cases; classify requests by type and track them through verifiable closure.
  • Review and follow up on OCIP declarations and certificates, including returns, duplicates, repeated records, and inconsistent data, ensuring corrections and documented closure.
  • Coordinate with Operations Support, Technology Support, the Commercial Executive, Policy Servicing, clients, and account contacts, ensuring ticket traceability, documentation of actions, and closure communications.
  • Prioritize urgent or critical requests based on operational impact, deadlines, and service continuity, escalating to management when appropriate, including permissions, missing authorization, contractual or reputational impact, or missed deadlines.
  • Support OCIP policy configuration for certificate issuance, validating parameters such as rate, minimum premiums, retroactivity, contract type, and deductibles against the issued policy, and escalate discrepancies before enabling.
  • Maintain a request-tracking spreadsheet with dates, status, owners, hours, and evidence; prepare reports on volume, turnaround times, incidents, and pending items, and identify recurring causes.
  • Propose improvements to controls, instructions, and service workflows, supporting continuous process improvement.

Desired Qualifications

  • Experience in insurance, including policies, certificates, or declarations, and experience with corporate platforms.
  • Ability to manage high volumes, multiple requests, and competing priorities while maintaining traceability, evidence, and service-level agreement compliance.
  • Proactive approach to continuous improvement of controls, instructions, workflows, and reporting.

About the Company

Marsh

Global insurance brokerage and risk advisory

Marsh helps organizations manage risk and obtain insurance by acting as a risk adviser and broker, placing coverage with multiple underwriters rather than from a single source. It has grown into a diversified professional services firm that includes Mercer, Guy Carpenter, and Oliver Wyman, all under one holding company. Unlike traditional brokers, Marsh combines risk transfer with advisory and consulting services across insurance, reinsurance, HR, and management consulting. Its goal is to lower clients’ financial risk and total cost of risk by offering integrated risk management and advisory solutions.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1871

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