Willow Bridge Property Company

Manages and develops apartments for renters

Resident Services Coordinator

Real Estate Property ManagementConfirmed live in the last 24 hours

Full-timeLauderhill, FL, USANo salary listed

About the Job

Requirements

One to two years of experience in residential property management or a customer service role is preferred.
Prior experience working with vendors or ordering services such as appliances, plumbing, and electrical services is preferred.
Proficiency in personal computer skills, keyboarding, internet searches, email correspondence, and math is preferred.
Proficiency in Microsoft Office, including Word and Excel, and other software applications such as Yardi and Payscan is preferred.
Ability to communicate and interact effectively with customers, vendors, management, and co-workers to exchange or convey information and give or receive work direction.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to achieve operational objectives.
Ability to maintain a positive and professional demeanor in all interactions.
Ability to operate a motor vehicle; a valid driver's license is required.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Knowledge of Occupational Safety and Health Administration (OSHA) laws and regulations.
Ability to travel to other regional locations for work, training, meetings, and other work-related activities.
May be required to use a personal or company vehicle or electric cart.
Ability to fulfill the position's performance standards and comply with company policies, rules, and procedures, including those in the Employee Handbook or otherwise communicated verbally or in writing.

Responsibilities

Assist with the resident move-in and move-out process at a multifamily residential community.
Schedule maintenance work, including work performed by vendors and contractors, and ensure service requests and work orders are completed in a timely manner.
Manage the Resident Services Office.
Greet guests and residents, assess their needs, and answer questions about the community.
Provide personalized resident services, including assistance with transportation, deliveries, and restaurant reservations.
Respond to in-person, phone, and email inquiries by providing community information, making appointments, and following up on after-hours maintenance requests.
Provide knowledge of the local area and recommend activities, local businesses, and services.
Provide customer service and assist clients in a positive and friendly manner.

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

We create places people want to call home — starting with you.

With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.

At Willow Bridge, our purpose drives everything we do. Whether you’re launching your career or looking to take the next step, we’re here to support your growth with intention, flexibility, and real opportunities to make an impact.

We’re currently hiring for a Resident Services Coordinator — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you’ll feel right at home here.

Let’s grow together at Willow Bridge.

Responsibilities

As a Resident Services Coordinator, you will assist with the resident move in / out process of a multi-family residential community. Your role includes heavy customer service interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors, ensuring that all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Willow Bridge Property Company’s quality service and customer satisfaction standards.

Your Responsibilities include, but not limited to:

Manage the Resident Services Office.
Greet guest and residents while assessing their needs and answering questions about the community.
Offer personalized service to residents, including assistance with transportation, deliveries, and restaurant reservations, etc.
Respond to in-person, phone and email inquiries, which includes providing community information, making appointments and following up with after-hours maintenance requests.
Provide knowledge of the local area to make recommendations about activities, local business and services.
Provide excellent customer service and assist all clients with a positive and friendly manner.

Qualifications

1-2 years’ experience in residential property management or customer service role preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word,
Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Ability to operate a motor vehicle (valid license required)
Must be available to work a flexible scheduled, including weekends, off-hours and emergencies as required.
Knowledge of OSHA laws and regulations.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.
May require use of personal/company vehicle or electrical cart.
Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.

About the Company

Willow Bridge Property Company

Manages and develops apartments for renters

Willow Bridge Property Company manages residential communities and develops multifamily housing for renters, property owners and investors. The company's on-site teams handle leasing, maintenance, resident support and property marketing in the communities they serve. Its client work extends into asset investment, connecting acquisition due diligence and development with construction, property setup, management and eventual disposition. It also provides property accounting, financial reporting and procurement support that links community operations with owners' broader investment plans. Willow Bridge began in Dallas in 1965 as Lincoln Property Company's residential division and is headquartered in Dallas, Texas.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Dallas, TX
Founded: 1965

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