Helpdesk/ Desktop Support Specialist
GOVX
Helpdesk/ Desktop Support Specialist
GOVX
Members-only e-commerce discounts for service members
GOVX · La Vergne, United States · Full-time · Posted 2026-10-21
Salary: USD 58,240–65,000
Workplace: on_site
Department: IT
The Helpdesk / Desktop Support Specialist supports day-to-day technology operations for the GOVX Fulfillment Center (GXFC) warehouse. This role provides responsive, hands-on technical support for warehouse associates, fulfillment operations, and office users, with a focus on keeping workstations, scanners, printers, peripherals, accounts, and endpoint tools reliable and secure.
The ideal candidate has practical experience supporting Windows endpoints, Microsoft 365 applications, printers, barcode scanners, handheld devices, and common business systems. This position requires disciplined troubleshooting, clear communication, strong customer service, and sound judgment when prioritizing and escalating issues in a fast-moving warehouse environment.
This is an on-site role that is visible on the warehouse floor and works closely with warehouse users, supervisors, Human Resources, and IT teammates. The position supports GXFC and San Diego headquarters activities, participates in technology projects and hardware refreshes, and helps prepare the operation for weekends, peak periods, and urgent support needs.
RESPONSIBILITIES
Provide on-site and remote support for Windows workstations, laptops, monitors, docking stations, printers, label printers, barcode scanners, handheld devices, and other warehouse technology.
Triage, document, and resolve helpdesk tickets, walk-up requests, and urgent warehouse-floor issues while keeping users informed of status and next steps.
Configure, deploy, replace, recover, and securely handle endpoints and peripherals using approved IT standards and asset-management procedures.
Troubleshoot desktop software, Microsoft 365 applications, account access, network connectivity, printing, scanning, shipping-station equipment, and common warehouse workflow interruptions.
Support employee onboarding, role changes, and offboarding by preparing equipment, validating access, and coordinating with Human Resources, managers, and IT teammates for GXFC and San Diego headquarters.
Maintain accurate records for tickets, endpoint inventory, assigned assets, loaner equipment, spare devices, and recurring support issues.
Escalate system, network, security, and application issues with clear notes, troubleshooting history, user impact, and business urgency.
Follow security, access-control, data-handling, and change-management practices when supporting users and equipment.
Participate in warehouse technology projects, hardware refreshes, workstation moves, process improvements, and support readiness for peak operational periods.
Proactively identify recurring issues, training gaps, hardware problems, and workflow risks before they disrupt operations.
Practical experience in helpdesk, desktop support, field support, warehouse IT support, or a closely related technical support role.
Working knowledge Windows OS, Microsoft 365 applications, user accounts, endpoint setup, printers, scanners, and common business applications.
Ability to troubleshoot hardware, software, peripherals, and connectivity issues using a disciplined, step-by-step approach.
Strong customer-service mindset and the ability to support users with different levels of technical experience.
Clear written and verbal communication, including concise ticket notes, escalation summaries, and status updates.
Ability to prioritize competing requests, remain organized in a fast-moving warehouse environment, and follow documented procedures.
Working knowledge of barcode scanners, label printers, shipping-station peripherals, inventory systems, ticketing tools, endpoint-management tools, or asset-management practices.
Understanding of wired and wireless networking, DHCP, DNS, and VLAN concepts and common connectivity troubleshooting.
Ability and willingness to work weekends, evenings, and other non-standard hours as required to support warehouse operations, planned maintenance activities, peak business periods, technology deployments, and urgent operational issues.
PREFERRED EDUCATION AND EXPERIENCE
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
WORK ENVIRONMENT
This is an on-site support role based in the GXFC warehouse. Work may take place at desks, packing stations, shipping areas, receiving areas, conference rooms, and shared support spaces. The role routinely uses computers, phones, printers, scanners, handheld devices, and other office and warehouse technology. Evening, night, and weekend work may be required based on operational needs.
WORK LOCATION
100% In-Office position at the GXFC Warehouse in La Vergne, TN. This position provides on-site warehouse and office support.
PHYSICAL/MENTAL DEMANDS
Physical - The role requires the ability to stand and walk throughout the warehouse floor, bend or reach around workstations, and safely lift or move typical desktop equipment.
Mental - Troubleshooting, problem solving, prioritization, decision-making, organization, customer service, reading, and writing.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL
Occasional travel to the San Diego headquarters or other company locations may be required.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Pay Range
$58,240 - $65,000, with benefits listed above.
AAP/EEO Statement
EOE/Veterans/Disabled
The position will require the successful completion of a background check and drug testing before starting employment.
About GOVX, Inc.
Savings for Those Who Serve
GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the American military, law enforcement, firefighting, medical services, and government personnel. We are dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.
Powered by Workable
GovX runs a members-only e-commerce marketplace that offers exclusive discounts to a targeted community of active and veteran U.S. military personnel, first responders (firefighters, police, EMTs), and government employees. Access to deals requires verification of affiliation. The platform partners with many brands to sell a range of products, including tactical gear, apparel, electronics, and more, and also offers discounted tickets for events and travel. Revenue comes from product sales on the platform. Compared with general retailers, GovX focuses on verified members with tailored discounts and a curated selection aligned with the needs of public sector professionals, plus added value through event and travel deals. The goal is to help members save money and access targeted, trusted discounts while giving brands a direct channel to this specific audience.
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