Based in the Boston Back Bay Studio, the Sales Associate will report to the Studio Manager. You will be the ultimate ambassador of the brand by building and driving every aspect of the client’s experience in our Studio.

Hourly Rate: $20/hour

Key Responsibilities:

REVENUE

Service Oriented 

• Embodies our performance-oriented culture by meeting and exceeding expectations and targets
• Becomes an expert on the Studs’ experience including expansive knowledge of our product and piercing experience 
• Serves as a brand ambassador: welcomes and educates clients to the unique Studs’ piercing and shopping experience through our selling cycle
• Acts as an Earscaper through one-on-one interaction in the Studio, with a focus on exceptional service and styling

OPERATIONS 

Decision Quality & Execution 

• Leverages Studs’ policies and resources in decision making  
• Understands when to take action and when to escalate to the Studio Manager
• Maintains operational procedures impacting the Studio experience including appointment flow and scheduling, POS accuracy, and compliance 
• Aids in directive execution to successfully meet deadlines

TALENT 

Integrity

• Aligns to company policies and standard operating procedures
• Admits mistakes and is not afraid to escalate when help is needed 
• Lives out our Core Values: We’re All in This Together, We’re All Ears, and We’re Always Growing  
• Shows consistency by providing best in class service to everyone in the Studio
• Provides solutions-oriented feedback and is open-minded to receiving it  

Requirements:

• 4-29 hours per week, you must be available for four shifts including weekdays and weekends
• Comfortable standing for extended periods of time up to 8+ hours
• Able to lift, carry, and move at least 20 lbs
• Must be able to handle chemicals safely 
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks

• 30 hours of accrued Sick Time
• 401k 
• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
• Learning and development opportunities to support development and foster an inclusive culture