Full-Time

Helpdesk Support Specialist

Updated on 11/23/2024

Bill.com

Bill.com

1,001-5,000 employees

Financial platform for managing business operations

Fintech
Financial Services

Compensation Overview

$70.7k - $84.9kAnnually

+ Bonus + Equity Plan

Entry, Junior

Draper, UT, USA

Position requires in-office presence in Draper, UT or San Jose, CA.

Category
Customer Support
Customer Success & Support
Required Skills
NetSuite
Salesforce
JIRA
Confluence
Requirements
  • Bachelor's Degree in related field or equivalent work experience
  • 2+ years of IT support experience
  • Troubleshooting experience for desktop/client software/hardware issues
  • Knowledge of Windows Servers, Domain Controllers, and Active Directory Administration
  • Knowledge of MacOS and Windows Administration in an enterprise-level business environment
  • Experience in administration support with end user products such as Google Workspace, Adobe Suite, Endpoint Security Software
  • Must have a basic understanding of networking protocols and services like IP, DHCP, and DNS
  • Exposure to popular cloud hosted apps such as Okta, Slack, JIRA, Confluence, Netsuite, Salesforce.com, and Zoom
Responsibilities
  • drive supporting our end user computing, productivity applications, telephony, and video conferencing systems

Bill.com provides a platform for businesses to manage their financial operations, including bill creation and payment, invoicing, expense management, and budget control. The platform automates tasks related to accounts payable and receivable, making financial processes more efficient and transparent. Unlike many competitors, Bill.com also offers access to credit lines, ranging from $500 to $5 million, along with its software services. The goal of Bill.com is to streamline financial management for small to medium-sized businesses and accounting firms, helping them gain better control and visibility over their finances.

Company Stage

IPO

Total Funding

$337.6M

Headquarters

Palo Alto, California

Founded

2006

Growth & Insights
Headcount

6 month growth

2%

1 year growth

3%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • Bill.com's recent partnership with Regions Bank to power their digital payments solution highlights the company's growing influence and potential for further strategic collaborations.
  • The platform's ability to attract 10,000 new SMBs in the past year demonstrates strong market demand and growth potential.
  • Despite recent stock performance, Bill.com has shown consistent revenue growth, indicating a resilient business model and promising long-term prospects.

What critics are saying

  • The competitive fintech landscape, with players like Stripe and Plaid, poses a constant threat to Bill.com's market share.
  • The company's stock has seen significant declines, which could impact investor confidence and employee morale.

What makes Bill.com unique

  • Bill.com offers a comprehensive financial operations platform that integrates accounts payable, accounts receivable, expense management, and credit access, unlike competitors who may focus on only one or two of these areas.
  • The company's partnership with Cross River Bank to provide credit lines and corporate cards adds a unique value proposition that is not commonly found in other financial technology platforms.
  • Bill.com's automation capabilities for financial tasks provide significant efficiency gains, setting it apart from traditional manual processes and less automated competitors.

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Benefits

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off