Full-Time

Helpdesk Support Specialist

Posted on 10/25/2024

Bill.com

Bill.com

1,001-5,000 employees

Financial platform for managing business operations

Fintech
Financial Services

Compensation Overview

$70.7k - $84.9kAnnually

+ Bonus + Equity Plan

Entry, Junior

Draper, UT, USA

Position requires in-office presence in Draper, UT or San Jose, CA.

Category
Customer Support
Customer Success & Support
Required Skills
NetSuite
Salesforce
JIRA
Confluence
Requirements
  • Bachelor's Degree in related field or equivalent work experience
  • 2+ years of IT support experience
  • Troubleshooting experience for desktop/client software/hardware issues
  • Knowledge of Windows Servers, Domain Controllers, and Active Directory Administration
  • Knowledge of MacOS and Windows Administration in an enterprise-level business environment
  • Experience in administration support with end user products such as Google Workspace, Adobe Suite, Endpoint Security Software
  • Must have a basic understanding of networking protocols and services like IP, DHCP, and DNS
  • Exposure to popular cloud hosted apps such as Okta, Slack, JIRA, Confluence, Netsuite, Salesforce.com, and Zoom
Responsibilities
  • drive supporting our end user computing, productivity applications, telephony, and video conferencing systems

Bill.com provides a platform for businesses to manage their financial operations, including bill creation and payment, invoicing, expense management, and budget control. The platform automates tasks related to accounts payable and receivable, making financial processes more efficient and transparent. Unlike many competitors, Bill.com also offers access to credit lines, ranging from $500 to $5 million, along with its software services. The company aims to streamline financial management for small to medium-sized businesses and accounting firms, generating revenue through subscription and transaction fees.

Company Stage

IPO

Total Funding

$337.6M

Headquarters

San Jose, California

Founded

2006

Growth & Insights
Headcount

6 month growth

2%

1 year growth

6%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for integrated financial solutions among SMBs.
  • Recent investment by Pier Capital LLC indicates confidence in growth potential.
  • Addition of 1099 filing solution could attract more SMBs.

What critics are saying

  • Increased competition from emerging fintech startups.
  • Slow AI adoption may limit competitive advantage.
  • Upcoming FinCEN regulations could increase compliance costs.

What makes Bill.com unique

  • Bill.com offers a comprehensive platform for financial operations management.
  • The company provides access to credit lines up to $5 million.
  • Bill.com integrates AI and machine learning for enhanced financial operations.

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Benefits

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off

INACTIVE