All Accor

Global hotel management, franchising, loyalty program

Housekeeping Attendant

Janitorial ServicesPosted on Nov 11

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Preferably have one or more years of experience in the same role at a four- or five-star hotel.

Responsibilities

Get the assignment sheet from the Housekeeping office.
Take note of guest requests and instructions provided by the Housekeeping Supervisor.
Attend communication meetings for the section.
Arrange guest amenities, cleaning supplies, minibar items, and clean linen properly on the trolley before starting work.
Check and note all rooms with a Make Up sign.
Before the end of the shift, check and note rooms with a Do Not Disturb sign and respect the sign.
Personally supervise end-of-day closing of the service area, ensuring equipment is in its appropriate place and nothing hazardous is left around.
At the end of the shift or day, communicate information needed by the next shift or supervisor for smooth operations.
Report exposed guest valuables to the Housekeeping Supervisor.
Acknowledge guests immediately, establish eye contact, greet them in a friendly manner, pause other work when recognizing a guest, and provide professional service.
Follow hospitality key number 3 when entering and leaving guest rooms.
Thoroughly clean bathrooms, walls, and bathtubs; check bathtubs for hair; replace towels and amenities; and report maintenance needs to Housekeeping.
Remove wilted flowers, wash the flower vase, and place fresh flowers.
Make up beds, clean bedrooms, refill stationery, matches, and minibar items, and remove spots or hair found on bed linen.

Job Description

Get assignment sheet from Housekeeping office.
Take note all guest request & instruction which provided by HK Supervisor.
Attend the communication meetings of her/his section.
Proper stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged well on the trolley before starting the work.
Check and make note of all the rooms with MAKE UP sign.
Check and make note of all the room with “Do Not Disturb” sign before the end of the shift and respect the DND sign.
Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous.
At the end of the shift or the day, she/he has to communicate all information that the next shift or the supervisor has to know for a well running of the operations.
Report to HK Supervisor in case Guest valuables are exposed.
Follow Key Issue no.1 by Attending to the guest, we acknowledge guests immediately establish eye contact and greet them in friendly manner. Leave everything when recognizing a guest. Provide all guests with professional service
Follow hospitality key no. 3 while entering / leaving guests’ rooms.
Clean the bathroom, walls and bathtub thoroughly after the bathtub look for hair. Replace fresh towels, amenities and report any maintenance to be attended to Housekeeping.
Remove the rotten flowers and wash the flower vase and place fresh flowers.
Make up the bed; clean the bedroom and refill stationeries, matches and mini bar. Look for any spot or hair on the bed linen to be removed.

Qualifications

Preferably with 1 or more year experience in the same role in a 4-5 star hotel

Additional Information

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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