Customer Account Manager

Date Posted:

2026-11-05



Country:

United States of America



Location:

US-CT-EAST HARTFORD-M ~ 400 Main St ~ BLDG M



Position Role Type:

Onsite



U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.



Security Clearance Type:

None/Not Required



Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

Pratt & Whitney East Hartford Repair Operations (EHRO) is a part repair station and part of our Aftermarket Network.  We have are looking for a Customer Account Manager to join our team!  The person in this role will serve as the primary point of contact for airline customers, ensuring timely communication, issue resolution, and on-time delivery of repaired parts. This role partners closely with operations, engineering, and quality teams to meet customer commitments and deliver an exceptional customer experience.

Key Responsibilities:

• Build and maintain strong relationships with airline customers by understanding their needs and expectations.
• Communicate repair status, delivery commitments, and quotations in a timely and professional manner.
• Run and analyze daily delivery commitment and work-in-process (WIP) reports in SAP.
• Coordinate with operations, engineering, quality, and other stakeholders to meet customer requirements.
• Drive on-time delivery performance and proactively resolve issues impacting turnaround times.
• Prepare and provide customer quotations.
• Support continuous improvement initiatives that enhance customer satisfaction and operational performance.

What You'll Learn:

• Build experience in aerospace aftermarket repair operations and customer relationship management.
• Develop cross-functional problem-solving skills by working closely with operations, engineering, and quality teams.
• Gain hands-on experience using SAP and driving operational performance in a dynamic manufacturing environment.
• Sharpen your problem-solving skills, develop solutions and work through challenges in a dynamic business environment.

Qualifications You Must Have:

• Advanced degree and 6 months of experience in Operations, Business Management, Engineering, Manufacturing, Aftermarket, Aerospace, or Military; OR Bachelor’s degree and 2 years of relevant industry experience; OR Associate’s degree or Technical/Military Training (A&P/AMT) and 4+ years of relevant industry experience.
• Experience using Microsoft O365 and Teams platform 

Qualifications We Prefer:

• Degree in STEM field; Engineering, Supply Chain or Business fields preferred
• Strong technical and functional knowledge of turbine engines and/or Pratt & Whitney products
• Experience reading and/or interpreting customer contracts
• Ability to communicate across all levels of the organization and with external customers
• Experience with SAP quoting, order creation and order management modules
• Experienced determining export classification of technology in accordance with the ITAR and EAR

What’s My Role Type:

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Learn More and Apply Today!

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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