Assistant Home Shopping Manager

POSITION PURPOSE

The Assistant Home Shopping Manager supports the daily operations of the Home Shopping Department, helping ensure online customer orders are picked accurately, completed on time, and delivered with excellent customer service. This position assists with workflow coordination, associate training, order accuracy, inventory availability, and overall department readiness.

KEY RESPONSIBILITIES

Customer Service & Order Fulfillment

• Provide friendly, professional, and efficient service to Home Shopping customers.
• Ensure customer orders are picked, staged, and completed accurately and within established timeframes.
• Review product selections to ensure quality, freshness, and accuracy.
• Assist with substitutions and unavailable items while maintaining customer satisfaction.
• Support customer pickup and order handoff as needed.
• Address customer concerns and escalate issues when appropriate.

Home Shopping Operations

• Assist with coordinating daily order volume and department workflow.
• Monitor incoming orders and prioritize work based on scheduled pickup or delivery times.
• Ensure orders are properly picked, organized, staged, and stored.
• Maintain appropriate handling of refrigerated, frozen, and ambient products throughout the fulfillment process.
• Help ensure department equipment and supplies are available and maintained.
• Support opening and closing procedures and overall department readiness.

Team Leadership & Training

• Assist with assigning daily responsibilities and providing direction to Home Shopping associates.
• Train associates on order picking, product selection, substitutions, staging, customer service, and department procedures.
• Monitor associate workflow and help ensure orders are completed accurately and efficiently.
• Provide coaching and direction when operational or service opportunities are identified.
• Support cross-training and associate development to maintain appropriate department coverage.

Order Accuracy & Product Quality

• Review orders for accuracy and proper product selection.
• Ensure associates select products that meet established freshness and quality expectations.
• Help minimize incorrect items, missing products, and other order-quality issues.
• Ensure appropriate handling and separation of products during picking and staging.
• Communicate recurring inventory or product-availability issues to appropriate store leadership.

Safety, Sanitation & Compliance

• Maintain clean and organized picking, staging, storage, and customer pickup areas.
• Follow established food safety and sanitation procedures.
• Ensure products requiring temperature control are properly handled and stored.
• Follow workplace safety requirements when operating carts, equipment, and other department tools.
• Maintain compliance with company policies and established Home Shopping procedures.

Administrative & Department Support

• Assist with monitoring order volume, fulfillment progress, and department workload.
• Complete required department documentation and records.
• Communicate operational concerns, customer issues, and staffing needs to department and store leadership.
• Assist with inventory and out-of-stock concerns impacting customer orders.
• Support department scheduling and coverage as directed.
• Perform other duties as assigned.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream