MMS Contracts Manager - Gas Turbine

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

This position is accountable for the safe, continuous, profitable, and cost-effective operation and maintenance of a Turbomachinery facilities in compliance with industry standards and regulatory requirements.

Responsibilities

• Managing staffing, development, and performance management programs for operations and maintenance staff; managing, motivating, and developing management team.
• Overseeing operations and maintenance activities, ensuring that safety, and schedules and performance requirements are met and system resources are used effectively.
• Serve as the ongoing primary contact with customers; meet with customers on a regular basis to provide continuous support pertaining to all aspects of the site operation and maintenance.
• Manage outside vendor services: contract services; define scope; manage contract personnel; approve equipment rentals/leases.
• Responsible for the management of all InSight Platform capabilities to provide plant key performance indicators and value-added results on a monthly basis, providing required communication to the customer and/or internal management.

Degree Requirement

Degree or equivalent experience desired

Skill Descriptors

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Working Knowledge:

• Provides a quality of service that customers describe as excellent.
• Resolves common customer problems.
• Responds to unexpected customer requests with a sense of urgency and positive action.
• Provides direct service to internal or external customers.
• Documents customer complaints in a timely manner.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Extensive Experience:

• Seeks discrepancies and inconsistencies in available information; explains variances.
• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
• Identifies many possible causes for a problem based on prior experience and current research.
• Approaches a complex problem by breaking it down into its component parts.
• Chooses among a diverse set of analytical tools according to the nature of the situation.
• Quantifies the costs, benefits, risks, and chances for success before recommending a course of action.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Level Working Knowledge:

• Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues.
• Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.
• Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.
• Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence.
• Helps others solve technical or procedural problems or issues.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.

Level Working Knowledge:

• Raises awareness of potential bottlenecks and disruptions to the schedule.
• Breaks tasks into manageable steps that can be incorporated into a personal work plan.
• Escalates concerns over competing or conflicting priorities.
• Monitors progress continuously and adjusts tactics for handling situations on a case by case basis.
• Creates action plans that ensure the accomplishment of responsibilities.

Customer Service Management: Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.

Level Working Knowledge:

• Facilitates the resolution of customer problems, issues, or concerns.
• Monitors and reports on delivery of what was promised.
• Participates in a team that provides direct customer service.
• Ensures identification of customer needs and priorities.
• Analyzes problem trends and takes steps to avoid recurrence.

Performance Management: Knowledge of successful performance management techniques; ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

Level Working Knowledge:

• Identifies opportunities to enhance performance, e.g., practice assignments, training, shadowing.
• Ensures performance goals, checkpoints, and feedback focus on behaviors.
• Provides documented input to formal performance review conducted by manager.
• Observes individual performance and provides fair and objective feedback.
• Uses formal and informal rewards and recognition programs for employees.

Power Supply Equipment: Knowledge of power supply equipment and their components; ability to design, maintain, manage, troubleshoot, test, and implement power supply equipment for generation, transmission and distribution processes.

Level Working Knowledge:

• Performs availability and stability tests for the mechanical equipment used in power supply processes.
• Compares the performance, quality and compatibility of power supply equipment provided by various manufactures.
• Conducts routine maintenance to reduce the potential failure of power supply equipment and ensure a clean working environment.
• Repairs and replaces electrical and mechanical components based on diagnosis results.
• Utilizes computer-aided software to perform power supply equipment design and simulation.

Safety and Health - Power Supply: Knowledge of occupational safety regulations in power supply processes; ability to design and implement policies, activities and programs to provide a safe and healthy working environment.

Level Working Knowledge:

• Uses proper tools and techniques to protect staff and facilities from hazards in the power industry (e.g. nuclear radiation, high voltage).
• Performs power facilities installation and maintenance, obtaining approvals and required licenses as necessary.
• Tracks the indexes of safety assessment and feedback on abnormal parameter values.
• Participates in the implementation of safety programs in the power industry.
• Reports safety violations and accidents associated with power production and supply.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Posting Dates:

November 11, 2026 - November 29, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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