Auxia

Enterprise platform for autonomous, real-time personalization.

Forward Deployed Engineer - Customer Impact

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timePalo Alto, CA, USA$185k - $215k /yrIn-person

About the Job

Requirements

At least 5 years of experience in solutions engineering, forward deployed engineering, technical account management, software development, or a related technical role focused on enterprise software, data integration, or machine learning-based platforms.
Experience managing large-scale, cross-functional projects and driving alignment across engineering, product, and solutions teams to deliver technically complex solutions.
Expertise in data integration, application programming interfaces, and cloud data platforms such as Amazon Web Services, Google Cloud, or Microsoft Azure, with hands-on experience integrating large data systems in enterprise environments.
Proficiency in data analysis using Structured Query Language.
Strong understanding of artificial intelligence and machine learning platforms, particularly in customer engagement or growth contexts, with the ability to identify technical trade-offs and optimize data-driven solutions.
Familiarity with large language model and agent patterns, including tool use, retrieval, guardrails, and evaluation.
Ability to write or review prompt specifications and runbooks.
Ability to work in source code repositories to make configuration changes.
Experience presenting technical insights to technical and non-technical audiences, including senior leadership.
A bachelor's degree in Computer Science, Engineering, or a related technical field.

Responsibilities

Lead end-to-end customer implementations and expansions, including system design, platform integration, solution customization, and deployment, while managing cross-functional collaboration with engineering, data science, and solutions teams.
Translate client and business needs into clear technical requirements and development roadmaps, working closely with engineering to prioritize and implement features while ensuring alignment with partner objectives and scalability requirements.
Manage technical dependencies and risks across multiple projects, proactively identifying potential issues and driving resolution to ensure on-time and high-quality delivery.
Develop, maintain, and optimize data integration workflows to ensure efficient and scalable data exchanges between Auxia's platform and partner systems, leveraging cloud data warehouses, application programming interfaces, and other data management solutions.
Establish, track, and report program metrics, analyze deviations to optimize workflows, and implement technical and process enhancements.
Act as the primary technical point of contact for key partners, providing hands-on support during onboarding and troubleshooting complex technical issues, including reviewing system logs to triage issues.
Monitor and optimize integration health after deployment to ensure long-term scalability and reliability.
Lead program reviews, communicate technical insights to non-technical stakeholders, and present program updates, risks, and impacts to leadership and partner teams.

Salary Range: 185000 to 215000 (Currency: USD) (Pay period: per-year-salary)

About Auxia

Auxia is building the future of AI-powered marketing. Our platform enables modern marketing

teams to deploy intelligent agents that activate, engage, and retain customers, at scale. We’re

backed by iconic investors and leaders from Google, Meta, and Amazon and trusted by global

enterprises like The Guardian, Mercari, and Docomo.

Auxia operates at the nexus of automation and intelligence, enabling brands to deliver highly

personalized customer journeys powered by generative AI and agentic workflows while

massively simplifying operations and reducing overhead. Learn more about our vision here and

here.

If you're excited by frontier technology, fast execution, and building something enduring from the

ground up, Auxia offers an exceptional environment to do your best work.

About the role

As a Forward Deployed Engineer on Auxia’s Customer Impact team, you will lead complex,

cross-functional technical programs, collaborating with engineering, product, and solutions

teams to drive seamless platform integration for Auxia’s enterprise clients. Your work will

extend beyond technical implementation to influence product enhancements and new feature

development based on partner feedback and evolving technical requirements. This role requires

a deep understanding of enterprise software and AI-driven solutions, as well as experience

managing technical projects with a significant data integration component

Responsibilities

Lead end-to-end customer implementations and expansions, including system design, platform integration, solution customization, and deployment, while managing cross-functional collaboration with engineering, data science, and solutions teams.
Translate client and business needs into clear technical requirements and development roadmaps, working closely with engineering to prioritize and implement features, ensuring alignment with partner objectives and scalability requirements.
Manage technical dependencies and risks across multiple projects, proactively identifying potential issues and driving resolution to ensure on-time and high-quality delivery.
Develop, maintain, and optimize data integration workflows, ensuring efficient, scalable data exchanges between Auxia's platform and partner systems, leveraging cloud data warehouses, APIs, and other data management solutions.
Drive continuous improvement by establishing, tracking, and reporting on program metrics, analyzing deviations to optimize workflows, and implementing technical and process enhancements.
Act as the primary technical point of contact for key partners, providing hands-on support during the onboarding process and troubleshooting complex technical issues, including reviewing system logs to triage issues.
Monitor and optimize integration health post-deployment to ensure long-term scalability and reliability.
Lead program reviews, communicate technical insights to non-technical stakeholders, and present program updates, risks, and impacts to leadership and partner teams.

Qualifications

5+ years of experience in solutions engineering, forward deployed engineering, technical account management or a related technical role, such as software development, focused on enterprise software, data integration, or machine learning-based platforms.
Proven ability to manage large-scale, cross-functional projects, driving alignment across engineering, product, and solutions teams to deliver technically complex solutions.
Expertise in data integration, APIs, and cloud data platforms (e.g., AWS, Google Cloud, Azure), with hands-on experience integrating large data systems in enterprise environments.
Proficiency in data analysis using SQL
Strong understanding of AI/ML platforms, particularly in customer engagement or growth contexts, with an ability to identify technical trade-offs and optimize data-driven solutions.
Familiarity with LLM/agent patterns (tool use, retrieval, guardrails, evaluation)
Ability to write or review prompt specs/runbooks
Ability to work in source code repositories to make configuration changes
Excellent communication and analytical skills, with experience presenting technical insights to both technical and non-technical audiences, including senior leadership.
Bachelor’s degree in Computer Science, Engineering, or a related technical field.

About the Company

Auxia

Enterprise platform for autonomous, real-time personalization.

Auxia is a software platform that helps large enterprises use their first-party data to create and manage personalized customer journeys across multiple channels. It uses an agentic architecture built on autonomous AI-driven agents that interpret data and decide how to act in real time, allowing marketing and product teams to set goals while the agents handle delivery. The platform integrates with existing data infrastructure (CDPs, CRMs, analytics) and supports cross-channel personalization (email, websites, apps, messaging) with minimal engineering dependency. Unlike rules-based systems or static segmentation, Auxia continuously adapts interactions as customer behavior changes. The goal is to deliver consistent, relevant experiences to customers at scale by offloading the operational complexity to autonomous agents.

Company size: 51-200
Company stage: Series A
Total funding: $23.5M
Headquarters: Palo Alto, CA
Founded: 2022

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