Inside & Virtual Sales Specialist - Wound Closure & Healing

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Technical Sales - MedTech (Commission)

Job Category:

Professional

All Job Posting Locations:

Wokingham, Berkshire, United Kingdom

Job Description:

Fuelled by innovation at the intersection of biology and technology, we are developing the next generation of smarter, less invasive, and more personalised treatments. If you are passionate about improving and expanding the possibilities of surgery and ready to join a team dedicated to reimagining the healing process, our Surgery team offers the opportunity to deliver advanced surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will play a vital role in effectively treating some of the world's most prevalent conditions, such as obesity, cardiovascular disease, and cancer. Patients are waiting. Your unique talents will support patients on their journey to wellness. Learn more at Johnson & Johnson MedTech.

Companies produce a broad range of innovative products and solutions used primarily by healthcare professionals in the fields of orthopaedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive devices business in the world, Johnson & Johnson MedTech is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.

We have an exciting and challenging role as a Wound Closure & Healing – Inside & Virtual Sales Specialist.

Purpose of the role

This role is critical to the success of our Surgery Wound Closure & Healing portfolio, driving lead generation alongside providing backorder management support, with 70% of time spent on Inside Sales activities and 30% of time on Virtual Sales Support.

General Summary

Inside Sales – 70-80%

Working remotely, the Inside Sales element of the role will specialise in lead and opportunity generation for our Wound Closure business across a defined geography, playing a crucial role in expanding our customer base and driving sales growth. The role involves identifying, targeting, and qualifying potential leads, nurturing key relationships, and supporting our sales team in achieving sales targets by delivering qualified leads that can quickly progress through trial.

Virtual Sales Support – 20-30%

• Working remotely, you will be responsible for managing Wound Closure customers across the UK. You will use virtual technology and digital assets to maintain business by providing a concierge-level service to customers, focusing on account queries, suture upgrades, proactive backorder management, and code rationalisation.

• You will be part of the Wound Closure & Healing UK Sales Team and will engage regularly with them, both collectively and individually. You will develop a business plan for your customer base and execute against the plan using virtual selling aids and digital channels, including email and social media.

• You will be supporting our Wound Closure business nationally, and your sales targets will reflect the impact you can make for customers across the UK, whilst ensuring that you are rewarded and recognised for your individual achievements. In this role, there will be opportunities to continuously improve processes and the services we offer so that our customers are consistently delighted with the experience they receive from Johnson & Johnson.

Purpose of the role:

As an Inside Sales & Virtual Sales Specialist, you will be required to:

• Conduct outbound calls and emails to prospective Wound Closure customers, with a view to arranging trial opportunities for our field-based team.
• Research and identify potential leads through various channels, including CRM, social media, industry events, and professional networks.
• Qualify leads based on established criteria and deliver them to the sales team for face-to-face engagement and trials.
• Maintain accurate and up-to-date records of leads, contacts, and sales activities in our CRM system.
• Collaborate with the marketing team to create and implement effective lead generation campaigns.
• Achieve agreed objectives and sales targets as outlined in the annual performance cycle.
• Work across your allocated customer base, remotely interacting with and promoting products to key customers and stakeholders across all surgical specialities.
• Take the lead in connecting with clinical and non-clinical stakeholders, including theatre and procurement teams.
• Forge close relationships with field-based Sales Specialists, supporting the co-ordination of digital communication across territories.
• Build relationships with our national and strategic partners across both the NHS and private sectors, providing them with the latest product supply, backorder, and code query updates.
• Lead your customer base through the development of business plans, focusing on servicing existing customers and identifying opportunities to upgrade customers to clinically appropriate alternatives.
• Ensure key insights from the external marketplace are appropriately shared internally to shape future business plans.
• Maintain competence in your focus areas and effectively promote our product portfolio.

Account Planning

• Analyse and interpret account strategies and plans, utilising key systems and data to gain a broad understanding of the business environment and insights into account needs.
• Develop, deploy, and maintain tactical account-level plans that align with business and customer objectives.
• Plan customer activity to deliver on account plans and breakthroughs.

Account Management

• Through remote technology, build a network of relationships across your customer base that enables successful day-to-day customer support and maximises opportunities to sell the value of the Wound Closure & Healing portfolio and services.
• Proactively set up regular virtual calls with key customers to provide updates, education opportunities, and support in understanding issues and identifying solutions.
• Use remote selling assets to present brand value propositions and valuable customer solutions to positively influence buying behaviours.
• Deploy digital assets (email, web-based content) with confidence to maximise reach and engagement.
• Use social media to create an effective network and engage directly with customers.

Clinical Expertise

• Understand technical information pertinent to the Wound Closure & Healing portfolio.
• Maintain up-to-date market and industry knowledge.

Who will you be working with?

• You will work collaboratively with colleagues across our company to deliver your objectives, working closely with Sales Specialists, Marketing, Professional Education, and other Commercial teams to manage the business.

Who are we looking for?

• Knowledge of the MedTech environment.
• Demonstrated ability to generate leads and nurture client relationships.
• Experience in medical device sales, preferably within Wound Closure; however, full product and sales training will be provided.
• Experience selling virtually is strongly preferred.
• Experience of using CRM software to take customers through the end-to-end customer journey.
• Excellent communication skills and commercial acumen.
• Influencing and business partnering skills, with the ability to understand stakeholder requirements and identify opportunities.
• Ability to build trust with customers by asking probing questions that help them achieve their objectives and acting in a consultative manner.
• Maintain clinical expertise in procedure and product knowledge.
• Strong collaboration and teamwork skills, actively engaging across functional boundaries.
• Drive, tenacity, and a strong can-do/self-starter mentality.
• Act as a role model for J&J Credo values at all times and demonstrate integrity and ethical behaviour in all areas of responsibility.
• Willingness to attend training meetings as required. This may require occasional travel.

What type of mark will YOU make?

By joining Johnson & Johnson, you will find boundless opportunities to craft your path and amplify your impact inside and outside our walls. With our commitment to being the world's healthiest workforce, you can strengthen both your body and mind. When you work at Johnson & Johnson, you can touch over a billion lives worldwide every day. When you apply your talent to our collective purpose, there is no limit to the lasting impact we can make together. And that changes everything.

What’s in it for YOU?

It’s important to us that you feel you can bring your whole self to work. At Johnson & Johnson, we provide an environment that enables you to fulfil your career aspirations while promoting your physical and mental wellbeing. As part of our offering, you will receive a competitive compensation and benefits package, as well as benefits that can be tailored to what is valuable to you throughout different stages of your life. Examples include an online Digital GP, private healthcare, retail vouchers, discounted and subsidised gym memberships, and the opportunity to support community projects as part of our global Corporate Social Responsibility programme.

Johnson & Johnson is a supporter of equal opportunities and is a proud member of Disability Confident.

We respectfully request Government Officials to identify themselves as such on application for the purposes of the Foreign Corrupt Practices Act. If you decide to apply for this position, any personal data that you provide will be processed by Johnson & Johnson for the purposes of recruitment, recruitment policy, and selection.

Required Skills:

Collaboration, Organizing, Problem Solving, Sales, Technical Credibility

Preferred Skills:

Business Behavior, Customer Effort Score, Execution Focus, Goal Attainment, Innovation, Market Expansion, Market Research, Product Knowledge, Solutions Selling