All Accor

Global hotel management, franchising, loyalty program

Food Servers and Bartenders

Dining, Bar & Counter ServiceUpdated on Nov 11

Full-timeKnutsford, UKNo salary listedIn-person

About the Job

Requirements

One to two years of serving or hosting experience in a luxury hospitality environment.
Passion for and understanding of five-star hospitality restaurant experience and what it takes to deliver it.
Ability to build rapport with empathy and read each guest’s desired level of interaction.
Ability to think quickly, be resourceful, and solve problems in the moment.
Ability to remain calm and courteous at all times.
Ability to work well under pressure in a fast-paced and changing environment.
Ability to collaborate as part of a team.

Responsibilities

Deliver service to high industry standards with a distinctive personal touch as part of a team.
Engage with guests to provide exceptional experiences across all aspects of dining.
Assist guests with menu choices in an informative and enthusiastic way.
Take reservations and record all required details.
Increase revenue through upselling and other creative initiatives.
Share knowledge of offers, promotions, preparation, general hotel information, and stories about Fairmont Cheshire, The Mere.
Perform different tasks as needed to meet the needs of guests and colleagues.

Job Description

Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
Engage with guests to offer exceptional experiences across all aspects of dining.
Assisting guests regarding menu choices in an informative and enthusiastic way.
Taking reservations with all required details.
Boosting our revenue through upselling and other creative initiatives.
Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

1-2 years of serving or hosting experience in a luxury hospitality environment
Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it
Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
Quick thinking, resourceful and able to solve problems’ at the moment
Ability to remain calm and courteous at all times
Ability to work well under pressure in a fast-paced and changing environment
Able to work collaboratively as part of a team

Additional Information

What is in it for you?

Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
Colleague restaurant
Being part of The Mere Team – our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
1-5 days service award based on length of service
Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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