Kody

Payment processing for cards and wallets

Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

Five to ten years of experience managing enterprise-level B2B key accounts in a complex environment.
Professional experience in a fintech, software-as-a-service, or payment services company.
Proficiency in Google Workspace, Microsoft Office, and customer relationship management software.
Flexibility across time zones to support a global team.
Fluency in English, Mandarin, and Cantonese.

Responsibilities

Build trusting relationships with decision makers and executives on strategic accounts, and establish a global internal network while collaborating across cultures and time zones.
Act as the escalation point for complex client issues and collaborate with internal teams to deliver timely and effective solutions.
Understand client needs, align company products and services with client goals, and identify opportunities for upselling and cross-selling.
Gather and analyse client feedback and provide actionable insights to Product and Technology teams to improve offerings.
Report on account management performance and client satisfaction metrics, using data to identify areas for improvement.
Support client onboarding by addressing technical and operational challenges, conducting training sessions, and helping clients maximize the value of the company's products.

Desired Qualifications

Previous experience engaging with the retail, food and beverage, or hospitality sectors.

Account Manager(HK)

Kody · Hong Kong, Hong Kong · Full-time · Posted 2026-08-14

Workplace: on_site

Department: Sales

Description

Kody, a fast-growing Fintech specialising in bringing online payments and better financial services to brick-and-mortar businesses, is seeking a highly motivated Account Manager to join the team.

We are seeking a results-oriented, strategic, and experienced Account Manager. This role combines client-facing responsibilities with delivering exceptional service and foster strong, lasting relationships with our clients.

Responsibilities:

Relationship Management: Build deep trusting relationships with decision makers and executives on our strategic accounts. Establish a global network within Kody and work collaboratively across cultures and time zones.
Consultation: Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions.
Business development: Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
Feedback: Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements.
Analysis: Report on Account Management performance and client satisfaction metrics, using data to identify areas for continuous improvement.
Supporting: Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products.
Previous experience of engaging with retail, food and beverage or hospitality sectors is a bonus.

Requirements

5-10 years of experience managing enterprise level key accounts (B2B) in a complex environment.
Professional experience in a fintech, SaaS, or payment services company.
Strong interpersonal and communication skills, with the ability to build rapport with clients.
Demonstrated problem-solving abilities, with a proactive and detail-oriented approach.
Experience in a fast-paced environment, with the ability to manage multiple priorities.
Proficiency in Google Workspace, Microsoft Office, and CRM software
Flexible across time zones to support a global team.
Fluent in English, Mandarin and Cantonese.

Benefits

Lead a dynamic and innovative team in a rapidly growing company globally
Competitive salary and benefits package.
Opportunities for career growth in leadership and strategy.
Collaborative, inclusive environment where your contributions are recognised and valued.

Apply

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About the Company

Kody

Payment processing for cards and wallets

Kody provides a payment processing platform that helps businesses accept multiple payment methods—cards, digital wallets, and open banking—through a single system. Its product lineup includes the KodyPOS terminal, a mobile app for iOS and Android, and KodyOrder, which lets hospitality customers order and pay at their tables. The platform also includes a content management system (CMS) for merchants to manage transactions, menus, discounts, and settings. Kody earns revenue through transaction fees charged to merchants for each payment processed. It targets a broad range of customers from SMEs to larger enterprises in retail and hospitality. The company’s goal is to simplify accepting and handling payments while providing operational tools through one integrated platform.

Company size: 51-200
Company stage: Series A
Total funding: $30.9M
Headquarters: York, United Kingdom
Founded: 2018

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