MyMichigan Health

Boutique insurance agency for employee benefits

Medical Assistant Non-Certified

Clinical Support & Patient AdministrationUpdated on Nov 10

Full-timeSaginaw, MI, USANo salary listedIn-person

About the Job

Requirements

Knowledge of medical office policies, practices, and procedures, normally acquired through three to five years of work in the health care system or a similar setting.
Basic knowledge of specialty and/or primary care.
Basic Life Support certification from the American Heart Association within three months of hire or transfer.
Complete mandatory Occupational Safety and Health Administration training annually according to the Exposure Control Plan.
Maintain confidentiality and protect patient rights in accordance with proper procedures and the Health Insurance Portability and Accountability Act.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities as required.
Meet the physical requirements of the role, including mobility, required sitting, standing, and walking, dexterity, and ability to lift or carry stated weights.
Wear required personal protective equipment and comply with bloodborne pathogen and tuberculosis testing requirements.
Maintain regular and predictable attendance and ability to stay awake.

Responsibilities

Triage calls, schedule daily urgent or emergent add-ons, receive and relay test results, support and direct patients, refer patients for consultations or testing, and handle insurance pre-certification and documentation.
Greet patients and families and perform routine pre-examination procedures, including taking vital signs and assessing and recording objective and subjective information about presenting conditions.
Maintain accurate patient records, including order reconciliation and secure messaging when available; reconcile medications, enter allergy reaction types, and process refills within the scope of certification.
Assist providers with examinations and procedures.
Prepare and clean patient areas, set up equipment and rooms, dispose of contaminated supplies, and sterilize medical instruments.
Provide complete patient assessments as indicated within the practice's scope.
Perform patient care measures, including injections, minor dressing changes, and blood specimen collection; demonstrate competency to assist with procedures such as electrocardiograms, pulmonary function tests, ankle-brachial pressure index testing, and non-stress tests when required by the practice.
Maintain a clean and safe environment for patients and co-workers and travel to satellite clinics if required.
Use office computer systems and programs, including MAPS, MCIR Practice Management, electronic medical records, laboratory information systems, Emageon, and dictation systems, as needed to assist providers and staff.
Apply critical thinking to patient management.
Perform clerical duties as needed, including completing insurance forms, correspondence, arranging hospital admissions, answering telephones, and updating or filing patient medical records.
Order medical, pharmacy, office supplies, and medications as needed.
Accurately document and code information in medical records according to policy and participate in annual quality and completeness reviews as necessary.
Address the age-specific needs of the population served according to department standards and policies, as evidenced by observation, documentation, and peer feedback.
Coordinate care to support high-quality, compassionate care and continuity with other providers; liaise with other organizations and departments.
Provide patient education, assist with specialty care modalities and symptom management, respond to emergencies, monitor compliance and effects of care management for high-risk patients, and educate patients and families about prescriptions, medication purposes, and side effects.
Coordinate with and train new employees, students, and float staff as required.
Perform other related duties as assigned.

Desired Qualifications

Previous experience in a physician clinic setting is preferred.

Summary

Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This position is responsible for coordinating care to assure high quality, compassionate patient care is provided. They will maintain and oversee patients at the office locations and will act as the liaison with other organizations and departments. This position may be required to order all medical, pharmacy supplies, and office supplies to manage patient care. They will assure compliance with all the policies/procedures of MyMichigan Health and follow Occupational safety and Health Administration (OSHA) guidelines, Clinical laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies. They will coordinate with and train any new employees, students and float staff as required. The clinical person will provide patient education, assist with specialty care modalities, symptom management, be available for emergencies, monitor for compliance and the effects of care management with high risk patients, educate on prescriptions and teach the patient and family the reasons for the medication and side effects, coordinate and ensure continuity of care with other providers. Also, may perform general office duties (keyboarding, filing, telephone, computer and office equipment) as needed. The expectations outlined in this job description may vary slightly depending on the practice in which you are assigned. Your immediate supervisor will be able to clarify your responsibilities for you.
Responsibilities

(30%)* Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results. Supports, directs and refers patients for consults and/or testing and insurance pre-certification and documentation.

(30%)* Greets patients and/or family, performs routine pre-examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition. Updates and maintains an accurate patient record by performing but not limited to, orders reconciliation, secure messaging (if available) and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, processes refills within the scope of their certification.

(20%)* Assists provider with examinations and procedures.

(20%)* Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.

OTHER DUTIES AND RESPONSIBILITIES:

Provides complete patient assessment as indicated within the scope of the practice.

Performs patient care measures including injections, minor dressing changes, and obtaining blood specimens. In some practices may be required to, demonstrate competency to assist with procedures such as, but not limited to electrocardiogram (EKG), Pulmonary Function Test (PFT), Ankle Brachial Pressure Index (ABI), and Non-stress Test (NST).

Assists in maintaining a clean and safe environment for patients and co-workers. If applicable, maybe required to travel to satellite clinics.

Understands necessary computer functions in the office setting: MAPS, MCIR Practice Management, Electronic Medical Records, LIS, Emageon, dictation systems, and any other necessary programs to assist providers and staff.

Demonstrates critical thinking for patient management.

Maintains a high level of confidentiality and ensures patient�s rights in accordance with proper procedures and in compliance with HIPAA (Health Insurance Portability Accountability Act).

May be asked to perform clerical duties � filing out insurance forms, correspondence, arranging hospital admission, answering the telephone, updating/filing patient�s medical records. Orders supplies and medications.

Maintains a system for accurately documenting and coding, in the medical record as appropriate and per policy. Participate in annual review for quality and completeness as necessary.

Provides for the age specific needs of the population served according to department standards and policies/procedures as evidenced by observation, documentation and peer feedback.

Performs other related duties as assigned.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft� Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures

Credential:BLS: Basic Life Support

Equivalent Experience: Within 3 months of hire or transfer

Qualification Source: AHA

Essential: true

Required Education

Education: TECH

Equivalent Experience:

Education Specialization: MEDASSIST

Essential: true

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Excellent interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Mandatory Occupational Safety and Health Administration (OSHA) training must be done annually according to the Exposure Control Plan.

Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the health care system or similar setting.

Previous experience in a physician clinic setting preferred.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Equivalent Experience and Other Comments (Education)

Education: ASSOC

Equivalent Experience:

Education Specialization: MEDASSIST

Essential: false

Education: TECH

Equivalent Experience:

Education Specialization: MEDASSIST

Essential: true

Other Comments

Credential:BLS: Basic Life Support

Equivalent Experience: Within 3 months of hire or transfer

Qualification Source: AHA

Essential: true

About the Company

MyMichigan Health

Boutique insurance agency for employee benefits

MyMichigan Health is a boutique insurance agency that plans employee benefits for entrepreneurs and small to mid-sized businesses, representing over 100 national carriers. It researches market options to match employers with a mix of health, life, dental, and vision plans at lower premiums, delivered through a co-branded Employee Benefit Portal. It stands out with a large carrier network, tailored market research for SMBs, and a portal that simplifies enrollment and benefits administration. Its goal is to provide affordable, comprehensive employee benefits that fit the needs of small and medium-sized businesses while making enrollment easy.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: Not listed

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