Netrio

Managed IT services and asset security

Senior Systems Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timePhilippinesNo salary listedIn-person

About the Job

Requirements

At least 5 years of desktop support experience, ideally at a hedge fund or investment advisor.
Strong written and oral communication skills and customer service capabilities.
A strong drive for technology and self-development.
Problem-solving ability, attention to detail, and the ability to learn user and system environments quickly.
Ability to work independently and handle multiple tasks.
Commitment to follow-through and follow-up.
Extensive understanding of desktop support standards and best practices, including related hardware and software.
Experience supporting mobile devices.
Experience supporting remote users and troubleshooting remote VPN and VDI connections.

Responsibilities

Provide global end-user and desktop support, including support for offices, remote users, and executive leadership.
Support Office 365 applications and Windows 10.
Manage Microsoft Active Directory and Office 365 Exchange Online.
Manage and support Citrix Cloud and Microsoft Azure VDA/VDI platforms.
Manage and support HP workstations, HP thin clients, and Lenovo laptops.
Administer Cisco VoIP phones, Cisco Unified CM, and Cisco Unity Connection.
Support iOS and Android mobile devices managed through the MobileIron MDM platform.
Support video conferencing systems, including Zoom, Neat, and Poly.
Support market data applications, including Bloomberg Anywhere and Bloomberg Terminal.
Perform basic network troubleshooting, including DNS, DHCP, network slowdowns, and remote VPN/VDI connectivity problems.
Log and monitor service tickets to ensure timely, thorough resolution and documentation of each issue through JIRA Service Desk.
Support office moves and build-outs.
Manage device inventory and assets.
Handle employee onboarding and offboarding.

Desired Qualifications

Knowledge of PowerShell, scripting, automation, and packaging using Microsoft System Center Configuration Manager.

Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

About the role

As a dedicated Sr. Systems Analyst, you will have a significant impact at Netrio working with one of our valued clients. Our clients will look to you as a subject matter expert when it comes to purchasing and setting up new equipment within their environment. You have the ability to create a positive experience for our clients and influence their impression of Netrio.

You will be using cutting edge technology in supporting various clients, as well as, evaluating all nodes in an environment and making recommendations, based on the client’s requirements. The Sr. Systems Analyst will be a level 2-3 support role. You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills. Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement.

What you'll do

Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
Office 365 applications and Windows 10 operating system support
Microsoft Active Directory and Office 365 Exchange Online management
Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
HP Workstation, HP Thin Client, Lenovo laptop management and support
Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
Supporting video conferencing systems (Zoom, Neat, Poly)
Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
Office moves and build outs
Device inventory and asset management
Employee onboarding/offboarding

Qualifications

Minimum 5 years desktop support experience at hedge fund or investment advisor ideally
Exceptional customer service with strong written and oral communication skills
Strong drive and passion for technology and self-development
Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
Ability to work independently and multi-task
Keen attention to detail, with commitment to follow through and follow-up
Extensive understanding of desktop support standards and best practices including related hardware and software
Experience supporting mobile devices
Experience supporting remote users and troubleshooting remote VPN/VDI connections
Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus

About the Company

Netrio

Managed IT services and asset security

NETRIO provides managed IT services to businesses, handling the setup, monitoring, protection, and ongoing support of tech assets. It works by offering a US-based Network Operations Center (NOC) that connects and manages a company’s technology stack, monitors systems for issues, maintains security, and provides hands-on technology support. Customers either run IT in-house or work with contractors, and NETRIO positions itself as a trusted partner that delivers white-glove, secure IT services so clients can focus on their core operations. The company earns revenue through its managed services offerings, including IT support and IT asset management. Compared with competitors, NETRIO emphasizes a US-based, high-touch approach, ongoing monitoring, and a strategic partnership model designed to build long-term relationships. The goal is to help organizations run more reliably and securely while freeing internal teams from day-to-day IT management.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: McKinney, TX
Founded: 2003

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